Every score is worked out from the vendor's own pages · How we score →Disclosure
SAASINSPECTOR
64 of 67 tools checked

Tools with Role-Based Access Control

Software that lets admins assign roles and permissions, checked by us against the vendor. Grouped by what the tool does, ranked by our score.

New to the term? What Role-based access control means and what to check

Customer Service35

Fin logo

Fin

Mid-market and enterprise businesses seeking an AI agent to automate customer service across multiple channels and helpdesks

8.5
Rank #1 of 8 AI support agents
Best:Channels10
Weakest:Pricing6
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
From $0.99No free plan
100% from published facts · checked 13 Sep
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Intercom logo

Intercom

Customer support teams ranging from startups to large enterprises

8.2
Rank #3 of 16 helpdesks
Best:Channels10
Weakest:Pricing5.5
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
From $39No free plan
100% from published facts · checked 13 Sep
→
Gorgias logo

Gorgias

E-commerce brands scaling customer support

7.6
Rank #7 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding3.8
Ticketing: yesHelp center: yesSLA policies: yes
From $10No free plan
98% from published facts · checked 13 Sep
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Zendesk logo

Zendesk

Teams needing AI-powered customer support and ticketing

8.4
Rank #2 of 16 helpdesks
Best:Channels10
Weakest:Pricing6.5
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
From $25No free plan
100% from published facts · checked 13 Sep
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Freshworks logo

Freshworks

IT teams

7.8
Rank #5 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding6.2
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
From $23No free plan
89% from published facts · checked 13 Sep
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Front logo

Front

Startups, enterprises, and omnichannel support teams

7.6
Rank #7 of 16 helpdesks
Best:Running a support team10
Weakest:Pricing5.5
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
From $35No free plan
100% from published facts · checked 13 Sep
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Zoho logo

Zoho

SMBs to enterprise businesses seeking an all-in-one suite with CRM, helpdesk, and AI automation

9.0
Rank #1 of 16 helpdesks
Best:Pricing10
Weakest:AI that answers your customers7.5
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
From $9Free plan
95% from published facts · checked 13 Sep
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Dixa logo

Dixa

Customer service teams from growing to enterprise scale

5.9
Rank #15 of 16 helpdesks
Best:Running a support team10
Weakest:Pricing2
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: no
From $118 (€109)No free plan
97% from published facts · checked 13 Sep
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Kustomer logo

Kustomer

B2C and B2B companies seeking an AI-native CX platform with unified customer timelines and omnichannel support

8.1
Rank #4 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding1.2
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
Price not publishedNo free plan
73% from published facts · checked 13 Sep
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Botpress logo

Botpress

SMBs and enterprises building AI-powered customer support agents and helpdesks without heavy engineering resources

7.5
Rank #3 of 11 AI chatbot builders
Best:Channels10
Weakest:Support and branding5
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: no
From $189Free plan
86% from published facts · checked 13 Sep
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Help Scout logo

Help Scout

Growing teams managing customer support across multiple channels

7.8
Rank #5 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding6.2
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: no
From $30Free plan
100% from published facts · checked 13 Sep
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Yuma AI logo

Yuma AI

DTC e-commerce brands automating customer support inbox

6.0
Rank #7 of 8 AI support agents
Best:AI that answers your customers8.8
Weakest:Running a support team2
Ticketing: noHelp center: noSLA policies: noISO 27001: no
From $14,400 per yearNo free plan
96% from published facts · checked 13 Sep
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Ada logo

Ada

Mid-market and enterprise companies seeking AI-first automated customer service at scale

6.1
Rank #5 of 8 AI support agents
Best:Security and privacy8.5
Weakest:Support and branding1.2
Ticketing: noHelp center: noSLA policies: noISO 27001: no
Price not publishedNo free plan
79% from published facts · checked 13 Sep
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Bland logo

Bland

Developers and teams building AI phone call automation

5.3
Rank #3 of 3 voice agent platforms
Best:Security and privacy8.8
Weakest:Support and branding1.2
Ticketing: noHelp center: noSLA policies: no
From $0.14Free plan
82% from published facts · checked 13 Sep
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Forethought logo

Forethought

AI-powered customer support automation for teams and enterprises

6.3
Rank #4 of 8 AI support agents
Best:Integrations10
Weakest:Running a support team0
Ticketing: noHelp center: noSLA policies: noISO 27001: yes
Price not publishedNo free plan
84% from published facts · checked 13 Sep
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Richpanel logo

Richpanel

E-commerce stores needing multi-brand support, advanced analytics, and automation

7.4
Rank #9 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding3.8
Ticketing: yesHelp center: yesSLA policies: yes
From $89No free plan
83% from published facts · checked 13 Sep
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Chatbase logo

Chatbase

SMBs and mid-market teams seeking no-code AI agents for customer support, sales, and product guidance across chat, email, and voice

7.9
Rank #2 of 11 AI chatbot builders
Best:Integrations10
Weakest:Support and branding5
Ticketing: yesHelp center: noSLA policies: yesISO 27001: no
From $40Free plan
91% from published facts · checked 13 Sep
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My AskAI logo

My AskAI

Companies using AI for customer support, from startups to large enterprises

5.8
Rank #7 of 11 AI chatbot builders
Best:Integrations10
Weakest:Running a support team2
Ticketing: noHelp center: noSLA policies: noISO 27001: no
From $199No free plan
91% from published facts · checked 13 Sep
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Tidio logo

Tidio

Small to mid-sized businesses needing live chat with AI automation

6.6
Rank #13 of 16 helpdesks
Best:Integrations10
Weakest:AI that answers your customers4.2
Ticketing: yesHelp center: noSLA policies: yesISO 27001: no
From $29Free plan
98% from published facts · checked 13 Sep
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eDesk logo

eDesk

E-commerce and marketplace support teams

5.8
Rank #16 of 16 helpdesks
Best:Running a support team10
Weakest:Security and privacy1.2
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: no
From $49No free plan
89% from published facts · checked 13 Sep
→

Capacity

Mid-market and enterprise contact centers seeking unified AI-powered customer support automation

6.9
Rank #3 of 8 AI support agents
Best:Integrations10
Weakest:Support and branding1.2
Ticketing: yesHelp center: yesSLA policies: noISO 27001: no
Price not publishedNo free plan
76% from published facts · checked 13 Sep
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Hiver logo

Hiver

Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace

7.4
Rank #9 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding2.5
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
From $35No free plan
93% from published facts · checked 13 Sep
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eesel AI logo

eesel AI

Customer support automation via tickets, blog posts, and chat

7.1
Rank #2 of 8 AI support agents
Best:Integrations10
Weakest:Running a support team2
Ticketing: noHelp center: noSLA policies: noISO 27001: no
From $0.40No free plan
97% from published facts · checked 13 Sep
→
Decagon logo

Decagon

Enterprise customer support teams seeking AI-powered concierge automation

6.1
Rank #5 of 8 AI support agents
Best:Security and privacy9.5
Weakest:Support and branding1.2
Ticketing: noHelp center: noSLA policies: noISO 27001: yes
Price not publishedNo free plan
79% from published facts · checked 13 Sep
→
Crisp logo

Crisp

Solopreneurs to medium-sized businesses needing omnichannel customer support

7.1
Rank #12 of 16 helpdesks
Best:AI that answers your customers9.5
Weakest:Security and privacy1
Ticketing: yesHelp center: yesSLA policies: noISO 27001: no
From $45Free plan
100% from published facts · checked 13 Sep
→
Zipchat AI logo

Zipchat AI

Ecommerce brands on Shopify and WooCommerce seeking AI-driven sales and support automation

5.2
Rank #9 of 11 AI chatbot builders
Best:Integrations10
Weakest:Running a support team0
Ticketing: noHelp center: noSLA policies: no
From $49No free plan
86% from published facts · checked 13 Sep
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Kommunicate logo

Kommunicate

Startups and growing teams introducing AI-powered customer support automation

8.0
Rank #1 of 11 AI chatbot builders
Best:Running a support team10
Weakest:Pricing5.5
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
From $40No free plan
88% from published facts · checked 13 Sep
→
Retellai logo

Retellai

Organizations building AI Voice and Chat Agents

6.3
Rank #1 of 3 voice agent platforms
Best:Pricing8.8
Weakest:Running a support team2
Ticketing: noHelp center: noSLA policies: noISO 27001: yes
From $0.07No free plan
81% from published facts · checked 13 Sep
→

DocsBot

Businesses wanting AI chatbots trained on their documentation

7.1
Rank #4 of 11 AI chatbot builders
Best:Integrations10
Weakest:Running a support team0
Ticketing: noHelp center: noSLA policies: noISO 27001: no
From $49Free plan
90% from published facts · checked 13 Sep
→
Wonderchat logo

Wonderchat

Customer support teams looking to automate responses and reduce repetitive tickets

6.4
Rank #5 of 11 AI chatbot builders
Best:Channels10
Weakest:Support and branding1.2
Ticketing: yesHelp center: noSLA policies: noISO 27001: no
From $124Free plan
94% from published facts · checked 13 Sep
→
KaptureCX logo

KaptureCX

Enterprise customer support teams needing modular, AI-powered CX platform

7.3
Rank #11 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding2.5
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
Price not publishedNo free plan
77% from published facts · checked 13 Sep
→
Chatling logo

Chatling

Small to mid-sized businesses wanting no-code AI chatbot support across web and social channels

6.2
Rank #6 of 11 AI chatbot builders
Best:Pricing8.8
Weakest:Security and privacy1.5
Ticketing: yesHelp center: noSLA policies: noISO 27001: no
From $25Free plan
90% from published facts · checked 13 Sep
→
Vapi logo

Vapi

Developers building voice AI applications

5.5
Rank #2 of 3 voice agent platforms
Best:Pricing8.8
Weakest:Running a support team2
Ticketing: noHelp center: noSLA policies: noISO 27001: no
Price not publishedFree plan
79% from published facts · checked 13 Sep
→
SiteGPT logo

SiteGPT

Small to mid-size businesses and SaaS teams wanting a website-trained AI support chatbot

4.9
Rank #10 of 11 AI chatbot builders
Best:AI that answers your customers5.8
Weakest:Support and branding3.8
Ticketing: yesHelp center: noSLA policies: noISO 27001: no
From $59No free plan
94% from published facts · checked 13 Sep
→
Dante-ai logo

Dante-ai

Teams and businesses wanting to deploy AI agents on websites

4.9
Rank #10 of 11 AI chatbot builders
Best:Pricing7.6
Weakest:Integrations2.5
Ticketing: yesHelp center: noSLA policies: no
From $40Free plan
73% from published facts · checked 13 Sep
→

Automation & Agents29

Zapier logo

Zapier

Workflow automation and AI-powered system building

8.0
Rank #4 of 11 workflow automation tools
Best:Building workflows10
Weakest:Hosting and security4
Bring your own key: yes
From $29.99Free plan
79% from published facts · checked 13 Sep
→
n8n logo

n8n

Solo builders, small teams, and companies needing workflow automation

8.7
Rank #2 of 11 workflow automation tools
Best:AI agents10
Weakest:Support2.5
Test environments: yesSelf-hosted: yesBring your own key: yesAgent testing: yes
From $26 (€24)Free plan
100% from published facts · checked 13 Sep
→
Workato logo

Workato

Teams scaling and operationalizing AI-powered workflows across the enterprise

7.9
Rank #5 of 11 workflow automation tools
Best:Building workflows10
Weakest:Support5
Test environments: yesSelf-hosted: noBring your own key: yesAgent testing: no
Price not publishedFree plan
73% from published facts · checked 13 Sep
→
Dify logo

Dify

Independent developers, small to medium teams, and enterprises building production AI apps

7.1
Rank #7 of 12 AI agent builders
Best:Building workflows10
Weakest:Support2.5
Test environments: noSelf-hosted: yesBring your own key: yesAgent testing: no
From $59Free plan
73% from published facts · checked 13 Sep
→
CrewAI logo

CrewAI

Enterprises and developers building, deploying, and managing multi-agent AI workflows

Not scored yet
Free plan: yesFree trial: yesAPI: yes
FreeFree plan
→
Make logo

Make

No-code/low-code automation builders, SMBs, agencies, and enterprises needing visual workflow automation

7.1
Rank #7 of 11 workflow automation tools
Best:Building workflows10
Weakest:Support2.5
Test environments: noSelf-hosted: noBring your own key: yesAgent testing: no
From $10.59Free plan
100% from published facts · checked 13 Sep
→
Retool logo

Retool

Developers and teams building internal tools and workflows

8.4
Rank #3 of 11 workflow automation tools
Best:AI agents10
Weakest:Apps it connects to4
Test environments: yesSelf-hosted: yesBring your own key: yesAgent testing: yes
From $12Free plan
98% from published facts · checked 13 Sep
→
UiPath logo

UiPath

Individuals, small teams, businesses, and enterprises looking to automate business processes

8.8
Rank #1 of 11 workflow automation tools
Best:Building workflows10
Weakest:Support2.5
Test environments: yesSelf-hosted: yesBring your own key: yesAgent testing: yes
From $25Free plan
75% from published facts · checked 13 Sep
→
Pipedream logo

Pipedream

Developers and teams building workflow automation and integrations

7.0
Rank #8 of 11 workflow automation tools
Best:Building workflows10
Weakest:AI agents1.5
Test environments: yesSelf-hosted: noBring your own key: noAgent testing: no
From $45Free plan
94% from published facts · checked 13 Sep
→
Tray.ai logo

Tray.ai

Enterprises and departments needing governed automation, MCP, and agent integration across multiple use cases

6.2
Rank #9 of 11 workflow automation tools
Best:Apps it connects to8
Weakest:Support5
Self-hosted: noBring your own key: yesAgent testing: no
Price not publishedNo free plan
74% from published facts · checked 13 Sep
→
Activepieces logo

Activepieces

Business teams and developers wanting no-code AI automation with enterprise governance and self-hosting options

7.8
Rank #6 of 11 workflow automation tools
Best:Building workflows10
Weakest:AI agents4
Test environments: yesSelf-hosted: yesBring your own key: yesAgent testing: no
From $20Free plan
97% from published facts · checked 13 Sep
→
HubSpot logo

HubSpot

SMBs to enterprise go-to-market teams needing unified CRM, marketing, sales, service, and AI automation

8.6
Rank #1 of 7 go-to-market platforms
Best:Building workflows10
Weakest:AI agents5
Test environments: yes
From $20Free plan
78% from published facts · checked 13 Sep
→
Relevance AI logo

Relevance AI

Companies looking to decouple growth from headcount via an AI Workforce

8.1
Rank #3 of 12 AI agent builders
Best:AI agents10
Weakest:Hosting and security3.5
Test environments: noSelf-hosted: noBring your own key: yesAgent testing: yes
From $29No free plan
97% from published facts · checked 13 Sep
→
Voiceflow logo

Voiceflow

Agencies, partners, and businesses deploying AI agents across customer experience channels

6.8
Rank #8 of 12 AI agent builders
Best:AI agents10
Weakest:Apps it connects to1.5
Test environments: yesSelf-hosted: noBring your own key: yesAgent testing: yes
Price not publishedFree plan
77% from published facts · checked 13 Sep
→
Salesloft logo

Salesloft

B2B sales teams seeking faster ROI and time savings

Not scored yet
Free plan: noFree trial: noAPI: yes
Price not publishedNo free plan
→
MindStudio logo

MindStudio

Teams and individuals building AI agents

9.2
Rank #1 of 12 AI agent builders
Best:AI agents10
Weakest:Reliability and control6.2
Self-hosted: yesBring your own key: yesAgent testing: yes
From $20Free plan
88% from published facts · checked 13 Sep
→
SmythOS logo

SmythOS

Engineering teams and developers building, deploying, and scaling enterprise AI agents

7.7
Rank #4 of 12 AI agent builders
Best:Building workflows10
Weakest:Support2.5
Test environments: yesSelf-hosted: yesBring your own key: yesAgent testing: no
From $39Free plan
83% from published facts · checked 13 Sep
→
ActiveCampaign logo

ActiveCampaign

SMBs and growing teams seeking autonomous email marketing and CRM automation

6.3
Rank #4 of 7 go-to-market platforms
Best:Apps it connects to10
Weakest:AI agents3.5
Test environments: noSelf-hosted: noBring your own key: noAgent testing: no
From $15No free plan
95% from published facts · checked 13 Sep
→
Dust logo

Dust

Teams deploying AI agents with custom knowledge and multi-agent workflows

5.7
Rank #9 of 12 AI agent builders
Best:Pricing8.8
Weakest:Apps it connects to1.5
Free plan: yesFree trial: noAPI: yes
FreeFree plan
75% from published facts · checked 13 Sep
→
Gumloop logo

Gumloop

Business teams and enterprises building AI agents and automating workflows without deep engineering expertise

7.3
Rank #6 of 12 AI agent builders
Best:AI agents10
Weakest:Reliability and control3.8
Test environments: noSelf-hosted: yesBring your own key: yesAgent testing: yes
From $37No free plan
93% from published facts · checked 13 Sep
→
Lyzr logo

Lyzr

Enterprises building, governing, and deploying AI agents at scale across regulated and non-regulated industries

7.7
Rank #4 of 12 AI agent builders
Best:AI agents10
Weakest:Apps it connects to1.5
Self-hosted: yesBring your own key: yesAgent testing: yes
From $0.03Free plan
95% from published facts · checked 13 Sep
→
StackAI logo

StackAI

Enterprise IT teams and regulated industries building secure agentic AI workflows

8.4
Rank #2 of 12 AI agent builders
Best:AI agents10
Weakest:Apps it connects to4
Test environments: yesSelf-hosted: yesBring your own key: yesAgent testing: yes
From $0Free plan
79% from published facts · checked 13 Sep
→
Aisera logo

Aisera

F1000 enterprise companies automating customer and employee interactions

Not scored yet
Free plan: noFree trial: noAPI: yes
Price not publishedNo free plan
→
Common Room logo

Common Room

RevOps, Sales (AEs & SDRs), and Demand Gen teams seeking AI-powered buyer intelligence and GTM automation

2.3
Rank #7 of 7 go-to-market platforms
Best:Apps it connects to4
Weakest:AI agents1
Test environments: noSelf-hosted: noBring your own key: noAgent testing: no
From $2,500No free plan
88% from published facts · checked 13 Sep
→
Sema4.ai logo

Sema4.ai

Enterprise finance, procurement, and supply chain teams seeking auditable AI agent automation

Not scored yet
Free plan: noFree trial: noAPI: yes
Price not publishedNo free plan
→
WRITER logo

WRITER

Large organizations scaling agentic workflows with control and compliance

7.8
Rank #2 of 7 go-to-market platforms
Best:Building workflows10
Weakest:Support2.5
Test environments: yesSelf-hosted: yesBring your own key: yesAgent testing: no
Price not publishedNo free plan
70% from published facts · checked 13 Sep
→
CustomGPT.ai logo

CustomGPT.ai

Businesses and enterprises wanting to build custom AI chatbots and agents grounded in their own data without coding

3.6
Rank #12 of 12 AI agent builders
Best:Support7.5
Weakest:Building workflows0
Test environments: noSelf-hosted: noBring your own key: noAgent testing: yes
From $99No free plan
100% from published facts · checked 13 Sep
→
Lindy logo

Lindy

AI assistant automation for meetings, email, and workflows

4.9
Rank #10 of 12 AI agent builders
Best:Apps it connects to10
Weakest:Building workflows1.5
Test environments: noSelf-hosted: noBring your own key: noAgent testing: yes
From $29.99No free plan
87% from published facts · checked 13 Sep
→
TaskMagic logo

TaskMagic

Solo users and small teams needing no-code browser and app automation

5.6
Rank #10 of 11 workflow automation tools
Best:Building workflows10
Weakest:Hosting and security1.8
Test environments: noSelf-hosted: noBring your own key: yesAgent testing: no
From $29No free plan
98% from published facts · checked 13 Sep
→