Directory · 38 tools reviewed
Best AI Customer Service Tools
Compare AI customer service tools, from full helpdesks with AI built in to AI agents that answer customers on their own. Pricing is where they differ most: some charge per agent seat and others per resolved conversation, so each one is scored on the way it actually bills. How we score.
Choose the kind you need
16 Helpdesks ranked
Ranked by score · price shown: cheapest paid plan per month★ Top helpdeskof 16 helpdesks
Zoho$9 · 95% publishedLowest price9.0/10SMBs to enterprise businesses seeking an all-in-one suite with CRM, helpdesk, and AI automation
What the AI learns from: help centerAI included in the priceAI helps your human agents6Channels it works in10Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit logDoes not train AI on your data6Connects to Zendesk, Salesforce, HubSpot, Shopify and others+7 more
Zoho$9 · 95% publishedLowest price
9.0/10SMBs to enterprise businesses seeking an all-in-one suite with CRM, helpdesk, and AI automation
What the AI learns from: help centerAI included in the priceAI helps your human agents6Channels it works in10Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit logDoes not train AI on your data6Connects to Zendesk, Salesforce, HubSpot, Shopify and others+7 more
What makes up the score9.0
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customersweakest7.5
Pricing10.0
Channels8.0
Security and privacy10.0
Running a support team10.0
Integrations10.0
Support and branding8.8
02
Zendesk100% published8.4/10$25Best forTeams needing AI-powered customer support and ticketing4What the AI learns from80languagesAI included in the price: per resolutionAI helps your human agents8Channels it works in5Choice of data regionSOC 2HIPAAISO 27001Single sign-on+9 more
What makes up the score8.4
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers8.2
Pricingweakest6.5
Channels10.0
Security and privacy9.0
Running a support team10.0
Integrations7.5
Support and branding10.0
03
Intercom100% published8.2/10$39Best forCustomer support teams ranging from startups to large enterprises5What the AI learns from45languagesAI included in the price: per resolutionAI helps your human agents8Channels it works in3Choice of data regionSOC 2HIPAAISO 27001Single sign-on+9 more
What makes up the score8.2
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers7.8
Pricingweakest5.5
Channels10.0
Security and privacy9.5
Running a support team10.0
Integrations7.5
Support and branding8.8
04
Kustomer73% published8.1/10—Best forB2C and B2B companies seeking an AI-native CX platform with unified customer timelines and omnichannel supportWhat the AI learns from: help centerAI included in the priceAI helps your human agents6Channels it works in3Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit log+9 more
What makes up the score8.1
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customersweakest7.5
Pricingnot published–
Channels8.0
Security and privacy9.5
Running a support team10.0
Integrations7.5
Support and branding1.2
05
Freshworks89% published7.8/10$23Best forIT teams60languagesAI included in the price: per resolutionAI helps your human agents6Channels it works in5Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit log+9 more
What makes up the score7.8
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customersweakest7.2
Pricing6.5
Channels8.0
Security and privacy9.5
Running a support team10.0
Integrations7.5
Support and branding6.2
06
Help Scout100% published7.8/10$30Best forGrowing teams managing customer support across multiple channels3What the AI learns from50languagesAI included in the price: per resolutionAI helps your human agents6Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit log+9 more
What makes up the score7.8
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customersweakest7.2
Pricing8.8
Channels8.0
Security and privacy6.5
Running a support team10.0
Integrations7.5
Support and branding6.2
07
Front100% published7.6/10$35Best forStartups, enterprises, and omnichannel support teams18languagesWhat the AI learns from: help centerAI included in the price: per resolutionAI helps your human agents6Channels it works in2Choice of data regionSOC 2HIPAAISO 27001Single sign-on+9 more
What makes up the score7.6
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customersweakest5.8
Pricing5.5
Channels8.0
Security and privacy9.5
Running a support team10.0
Integrations10.0
Support and branding8.8
08
Gorgias98% published7.6/10$10Best forE-commerce brands scaling customer support3What the AI learns from80languagesAI included in the price: per resolutionAI helps your human agents7Channels it works in2Choice of data regionSOC 2HIPAASingle sign-onAudit log+9 more
What makes up the score7.6
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customersweakest7.2
Pricing7.5
Channels8.0
Security and privacy7.8
Running a support team10.0
Integrations7.5
Support and branding3.8
09
Hiver93% published7.4/10$35Best forSmall to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace2What the AI learns fromAI included in the priceAI helps your human agents6Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit logChoice of data region: us+9 more
What makes up the score7.4
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers8.5
Pricingweakest5.0
Channels8.0
Security and privacy8.0
Running a support team10.0
Integrations7.5
Support and branding2.5
10
Richpanel83% published7.4/10$0.24/convBest forE-commerce stores needing multi-brand support, advanced analytics, and automation2What the AI learns fromAI included in the price: per resolutionAI helps your human agents5Channels it works inSOC 2HIPAASingle sign-onAudit logChoice of data region: us2Connects to Zendesk, Salesforce, HubSpot, Shopify and others+9 more
What makes up the score7.4
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customersweakest7.2
Pricing8.8
Channels6.5
Security and privacy7.8
Running a support team10.0
Integrations5.0
Support and branding3.8
11
KaptureCX77% published7.3/10—Best forEnterprise customer support teams needing modular, AI-powered CX platform3What the AI learns from100languagesAI helps your human agents5Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit logDoes not train AI on your data+9 more
What makes up the score7.3
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers7.8
Pricingnot published–
Channels6.5
Security and privacy9.5
Running a support team10.0
Integrations7.5
Support and branding2.5
12
Crisp100% published7.1/10$45Best forSolopreneurs to medium-sized businesses needing omnichannel customer support4What the AI learns from50languagesAI included in the priceAI helps your human agents7Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit log+9 more
What makes up the score7.1
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers9.5
Pricing7.6
Channels8.0
Security and privacyweakest1.0
Running a support team7.5
Integrations7.5
Support and branding7.5
13
Tidio98% published6.6/10$31.32Best forSmall to mid-sized businesses needing live chat with AI automation3What the AI learns from48languagesAI included in the price: add onAI helps your human agents5Channels it works in2Choice of data regionSOC 2HIPAAISO 27001Single sign-on+9 more
What makes up the score6.6
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customersweakest4.2
Pricing7.6
Channels6.5
Security and privacy6.5
Running a support team7.5
Integrations10.0
Support and branding6.2
14
tawk.to97% published6.5/10$29Best forSmall to large businesses seeking a free, all-in-one customer communication platform with live chat, CRM, and AI automation4What the AI learns from50languagesAI included in the price: add onAI helps your human agents5Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit log+9 more
What makes up the score6.5
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers8.2
Pricing8.8
Channels6.5
Security and privacyweakest1.0
Running a support team7.5
Integrations5.0
Support and branding6.2
15
Dixa97% published5.9/10$109Best forCustomer service teams from growing to enterprise scale3What the AI learns from30languagesAI included in the price: per resolutionAI helps your human agents7Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit log+9 more
What makes up the score5.9
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers6.8
Pricingweakest2.0
Channels8.0
Security and privacy5.5
Running a support team10.0
Integrations5.0
Support and branding6.2
16
eDesk89% published5.8/10$49Best forE-commerce and marketplace support teams3What the AI learns fromAI included in the price: per resolutionAI helps your human agents6Channels it works inSOC 2HIPAAISO 27001Audit logDoes not train AI on your dataShared inbox or tickets+9 more
What makes up the score5.8
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers7.2
Pricing5.5
Channels8.0
Security and privacyweakest1.2
Running a support team10.0
Integrations2.5
Support and branding6.2
11 AI chatbot builders ranked
Ranked by score · price shown: cheapest paid plan per month★ Top AI chatbot builderof 11 AI chatbot builders
Kommunicate$40 · 88% published8.0/10Startups and growing teams introducing AI-powered customer support automation
4What the AI learns from100languagesAI helps your human agents6Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit log7Connects to Zendesk, Salesforce, HubSpot, Shopify and othersShared inbox or ticketsHelp center+7 more
Kommunicate$40 · 88% published
8.0/10Startups and growing teams introducing AI-powered customer support automation
4What the AI learns from100languagesAI helps your human agents6Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit log7Connects to Zendesk, Salesforce, HubSpot, Shopify and othersShared inbox or ticketsHelp center+7 more
What makes up the score8.0
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers8.8
Pricingweakest5.5
Channels8.0
Security and privacy8.0
Running a support team10.0
Integrations10.0
Support and branding6.2
02
Chatbase91% published7.9/10$40Best forSMBs and mid-market teams seeking no-code AI agents for customer support, sales, and product guidance across chat, email, and voice5What the AI learns from95languagesAI helps your human agents7Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit logChoice of data region: us+9 more
What makes up the score7.9
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers8.2
Pricingweakest7.6
Channels8.0
Security and privacy7.5
Running a support team7.5
Integrations10.0
Support and branding5.0
03
Botpress86% published7.5/10$189Best forSMBs and enterprises building AI-powered customer support agents and helpdesks without heavy engineering resources2What the AI learns fromAI helps your human agents8Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit logChoice of data region: usDoes not train AI on your data+9 more
What makes up the score7.5
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers7.2
Pricingweakest5.3
Channels10.0
Security and privacy6.0
Running a support team10.0
Integrations10.0
Support and branding5.0
04DDocsBot90% published7.1/10$49Best forBusinesses wanting AI chatbots trained on their documentation6What the AI learns from100languagesAI helps your human agents6Channels it works in2Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit log+9 more
What makes up the score7.1
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers8.8
Pricing7.6
Channels8.0
Security and privacy6.5
Running a support teamweakest0.0
Integrations10.0
Support and branding5.0
05
Wonderchat94% published6.4/10$124Best forCustomer support teams looking to automate responses and reduce repetitive tickets5What the AI learns from40languagesAI helps your human agents8Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit logChoice of data region: eu+9 more
What makes up the score6.4
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customersweakest5.2
Pricing5.3
Channels10.0
Security and privacy6.5
Running a support team5.0
Integrations10.0
Support and branding1.2
06
Chatling90% published6.2/10$25Best forSmall to mid-sized businesses wanting no-code AI chatbot support across web and social channels5What the AI learns from80languagesAI helps your human agents4Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit logDoes not train AI on your data+9 more
What makes up the score6.2
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers8.2
Pricing8.8
Channels6.5
Security and privacyweakest1.5
Running a support team5.0
Integrations5.0
Support and branding3.8
07
My AskAI91% published5.8/10$199Best forCompanies using AI for customer support, from startups to large enterprises5What the AI learns from95languagesAI helps your human agents4Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit logChoice of data region: us+9 more
What makes up the score5.8
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers8.2
Pricingweakest3.5
Channels6.5
Security and privacy3.0
Running a support team2.0
Integrations10.0
Support and branding7.5
08
OchatbotLowest price76% published5.3/10$9Best forEcommerce brands on Shopify and similar platforms seeking AI-driven sales, support, and order management3What the AI learns fromAI helps your human agentsChannels it works in: live chatHIPAAChoice of data region: us5Connects to Zendesk, Salesforce, HubSpot, Shopify and othersShared inbox or ticketsHelp centerSLA policiesAutomation rules+9 more
What makes up the score5.3
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customersweakest4.8
Pricing10.0
Channels2.0
Security and privacynot published–
Running a support team0.0
Integrations7.5
Support and branding5.0
09
Zipchat AI86% published5.2/10$49Best forEcommerce brands on Shopify and WooCommerce seeking AI-driven sales and support automation2What the AI learns from95languagesAI helps your human agents5Channels it works in2Choice of data regionHIPAASingle sign-onAudit logDoes not train AI on your data6Connects to Zendesk, Salesforce, HubSpot, Shopify and others+9 more
What makes up the score5.2
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customersweakest4.8
Pricing5.0
Channels6.5
Security and privacy5.8
Running a support team0.0
Integrations10.0
Support and branding3.8
10
Dante-ai73% published4.9/10$40Best forTeams and businesses wanting to deploy AI agents on websites2What the AI learns fromAI helps your human agents3Channels it works inChoice of data region: ukShared inbox or ticketsHelp centerSLA policiesAutomation rulesConnects to Zendesk, Salesforce, HubSpot, Shopify and others: zapierWays to reach support: email+9 more
What makes up the score4.9
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customersweakest4.8
Pricing7.6
Channels5.0
Security and privacynot published–
Running a support team3.0
Integrations2.5
Support and branding3.8
11
SiteGPT94% published4.9/10$59Best forSmall to mid-size businesses and SaaS teams wanting a website-trained AI support chatbot5What the AI learns from95languagesAI helps your human agents3Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit logChoice of data region: us+9 more
What makes up the score4.9
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers5.8
Pricingweakest4.0
Channels5.0
Security and privacy5.0
Running a support team5.0
Integrations5.0
Support and branding3.8
8 AI support agents ranked
Ranked by score · price shown: cheapest paid plan per month★ Top AI support agentof 8 AI support agents
Fin$0.99/conv · 100% published8.5/10Mid-market and enterprise businesses seeking an AI agent to automate customer service across multiple channels and helpdesks
5What the AI learns from45languagesAI included in the price: per resolutionAI helps your human agents8Channels it works in3Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit logDoes not train AI on your data: opt out+7 more
Fin$0.99/conv · 100% published
8.5/10Mid-market and enterprise businesses seeking an AI agent to automate customer service across multiple channels and helpdesks
5What the AI learns from45languagesAI included in the price: per resolutionAI helps your human agents8Channels it works in3Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit logDoes not train AI on your data: opt out+7 more
What makes up the score8.5
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers7.8
Pricingweakest6.0
Channels10.0
Security and privacy9.5
Running a support team10.0
Integrations10.0
Support and branding8.8
02
eesel AI97% published7.1/10$0.40/convBest forCustomer support automation via tickets, blog posts, and chat6What the AI learns from80languagesAI included in the price: per resolutionAI helps your human agents6Channels it works in2Choice of data regionSOC 2HIPAAISO 27001Single sign-on+9 more
What makes up the score7.1
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers8.2
Pricing7.5
Channels8.0
Security and privacy5.0
Running a support teamweakest2.0
Integrations10.0
Support and branding7.5
03CCapacity76% published6.9/10—Best forMid-market and enterprise contact centers seeking unified AI-powered customer support automation3What the AI learns from30languagesAI helps your human agents7Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit log7Connects to Zendesk, Salesforce, HubSpot, Shopify and others+9 more
What makes up the score6.9
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers6.8
Pricingnot published–
Channels8.0
Security and privacy7.5
Running a support team7.5
Integrations10.0
Support and branding1.2
04
Forethought84% published6.3/10—Best forAI-powered customer support automation for teams and enterprises4What the AI learns from100languagesAI included in the price: per resolutionAI helps your human agents5Channels it works inSOC 2HIPAAISO 27001Single sign-onChoice of data region: us+9 more
What makes up the score6.3
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers8.8
Pricingnot published–
Channels6.5
Security and privacy7.5
Running a support team0.0
Integrations10.0
Support and branding3.8
05
Ada79% published6.1/10—Best forMid-market and enterprise companies seeking AI-first automated customer service at scale2What the AI learns from60languagesAI helps your human agents7Channels it works in3Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit log+9 more
What makes up the score6.1
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers7.2
Pricingnot published–
Channels8.0
Security and privacy8.5
Running a support team2.0
Integrations5.0
Support and branding1.2
06
Decagon79% published6.1/10—Best forEnterprise customer support teams seeking AI-powered concierge automation70languagesWhat the AI learns from: help centerAI helps your human agents5Channels it works in2Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit log+9 more
What makes up the score6.1
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customersweakest6.2
Pricingnot published–
Channels6.5
Security and privacy9.5
Running a support team2.0
Integrations7.5
Support and branding1.2
07
Yuma AI96% published6.0/10$1.20/convBest forDTC e-commerce brands automating customer support inbox5What the AI learns from180languagesAI included in the price: per resolutionAI helps your human agents7Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit log+9 more
What makes up the score6.0
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers8.8
Pricingweakest4.5
Channels8.0
Security and privacy4.0
Running a support team2.0
Integrations7.5
Support and branding3.8
08
CoSupport AI91% published5.5/10$0.19/convBest forHigh-volume customer support teams seeking AI-resolved ticket automation3What the AI learns from40languagesAI helps your human agents3Channels it works in2Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit log+9 more
What makes up the score5.5
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customers6.8
Pricing7.5
Channels5.0
Security and privacyweakest3.0
Running a support team0.0
Integrations10.0
Support and branding2.5
3 Voice agent platforms ranked
Ranked by score · price shown: cheapest paid plan per month★ Top voice agent platformof 3 voice agent platforms
Retellai$0.07/min · 81% published6.3/10Organizations building AI Voice and Chat Agents
4What the AI learns from55languagesAI helps your human agents3Channels it works inSOC 2HIPAAISO 27001Single sign-on4Connects to Zendesk, Salesforce, HubSpot, Shopify and othersShared inbox or ticketsHelp centerSLA policies+7 more
Retellai$0.07/min · 81% published
6.3/10Organizations building AI Voice and Chat Agents
4What the AI learns from55languagesAI helps your human agents3Channels it works inSOC 2HIPAAISO 27001Single sign-on4Connects to Zendesk, Salesforce, HubSpot, Shopify and othersShared inbox or ticketsHelp centerSLA policies+7 more
What makes up the score6.3
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customersweakest5.8
Pricing8.8
Channels5.0
Security and privacy8.5
Running a support team2.0
Integrations7.5
Support and branding2.5
02
Vapi79% published5.5/10$0.05/minBest forDevelopers building voice AI applicationsWhat the AI learns from: filesAI helps your human agents3Channels it works in2Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit logShared inbox or tickets+9 more
What makes up the score5.5
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customersweakest3.8
Pricing8.8
Channels5.0
Security and privacy7.5
Running a support team2.0
Integrations2.5
Support and branding8.8
03
Bland82% published5.3/10$0.14/minBest forDevelopers and teams building AI phone call automation2What the AI learns from40languagesAI helps your human agents3Channels it works in3Choice of data regionSOC 2HIPAASingle sign-onAudit log4Connects to Zendesk, Salesforce, HubSpot, Shopify and others+9 more
What makes up the score5.3
Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.
AI that answers your customersweakest4.2
Pricing5.8
Channels5.0
Security and privacy8.8
Running a support team2.0
Integrations7.5
Support and branding1.2
published yespublished nonot published, scored at the midpoint
Showing 38 of 38 tools
01
Zoho
9.0
Rank #1 of 16 helpdesks
Best:Pricing10
Weakest:AI that answers your customers7.5
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
From $9Free plan
95% from published facts · checked 13 Sep
→
Fin
8.5
Rank #1 of 8 AI support agents
Best:Channels10
Weakest:Pricing6
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
From $0.99No free plan
100% from published facts · checked 13 Sep
→
Zendesk
8.4
Rank #2 of 16 helpdesks
Best:Channels10
Weakest:Pricing6.5
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
From $25No free plan
100% from published facts · checked 13 Sep
→
Intercom
8.2
Rank #3 of 16 helpdesks
Best:Channels10
Weakest:Pricing5.5
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
From $39No free plan
100% from published facts · checked 13 Sep
→
Kustomer
8.1
Rank #4 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding1.2
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
Price not publishedNo free plan
73% from published facts · checked 13 Sep
→
Kommunicate
8.0
Rank #1 of 11 AI chatbot builders
Best:Running a support team10
Weakest:Pricing5.5
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
From $40No free plan
88% from published facts · checked 13 Sep
→
Chatbase
7.9
Rank #2 of 11 AI chatbot builders
Best:Integrations10
Weakest:Support and branding5
Ticketing: yesHelp center: noSLA policies: yesISO 27001: no
From $40Free plan
91% from published facts · checked 13 Sep
→
Freshworks
7.8
Rank #5 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding6.2
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
From $23No free plan
89% from published facts · checked 13 Sep
→
Help Scout
7.8
Rank #5 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding6.2
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: no
From $30Free plan
100% from published facts · checked 13 Sep
→
Gorgias
7.6
Rank #7 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding3.8
Ticketing: yesHelp center: yesSLA policies: yes
From $10No free plan
98% from published facts · checked 13 Sep
→
Front
7.6
Rank #7 of 16 helpdesks
Best:Running a support team10
Weakest:Pricing5.5
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
From $35No free plan
100% from published facts · checked 13 Sep
→
Botpress
7.5
Rank #3 of 11 AI chatbot builders
Best:Channels10
Weakest:Support and branding5
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: no
From $189Free plan
86% from published facts · checked 13 Sep
→
Richpanel
7.4
Rank #9 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding3.8
Ticketing: yesHelp center: yesSLA policies: yes
From $89No free plan
83% from published facts · checked 13 Sep
→
Hiver
7.4
Rank #9 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding2.5
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
From $35No free plan
93% from published facts · checked 13 Sep
→
KaptureCX
7.3
Rank #11 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding2.5
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: yes
Price not publishedNo free plan
77% from published facts · checked 13 Sep
→
eesel AI
7.1
Rank #2 of 8 AI support agents
Best:Integrations10
Weakest:Running a support team2
Ticketing: noHelp center: noSLA policies: noISO 27001: no
From $0.40No free plan
97% from published facts · checked 13 Sep
→
Crisp
7.1
Rank #12 of 16 helpdesks
Best:AI that answers your customers9.5
Weakest:Security and privacy1
Ticketing: yesHelp center: yesSLA policies: noISO 27001: no
From $45Free plan
100% from published facts · checked 13 Sep
→
DocsBot
7.1
Rank #4 of 11 AI chatbot builders
Best:Integrations10
Weakest:Running a support team0
Ticketing: noHelp center: noSLA policies: noISO 27001: no
From $49Free plan
90% from published facts · checked 13 Sep
→
Capacity
6.9
Rank #3 of 8 AI support agents
Best:Integrations10
Weakest:Support and branding1.2
Ticketing: yesHelp center: yesSLA policies: noISO 27001: no
Price not publishedNo free plan
76% from published facts · checked 13 Sep
→
Tidio
6.6
Rank #13 of 16 helpdesks
Best:Integrations10
Weakest:AI that answers your customers4.2
Ticketing: yesHelp center: noSLA policies: yesISO 27001: no
From $29Free plan
98% from published facts · checked 13 Sep
→
tawk.to
6.5
Rank #14 of 16 helpdesks
Best:Pricing8.8
Weakest:Security and privacy1
Ticketing: yesHelp center: yesSLA policies: noISO 27001: no
From $0Free plan
97% from published facts · checked 13 Sep
→
Wonderchat
6.4
Rank #5 of 11 AI chatbot builders
Best:Channels10
Weakest:Support and branding1.2
Ticketing: yesHelp center: noSLA policies: noISO 27001: no
From $124Free plan
94% from published facts · checked 13 Sep
→
Forethought
6.3
Rank #4 of 8 AI support agents
Best:Integrations10
Weakest:Running a support team0
Ticketing: noHelp center: noSLA policies: noISO 27001: yes
Price not publishedNo free plan
84% from published facts · checked 13 Sep
→
Retellai
6.3
Rank #1 of 3 voice agent platforms
Best:Pricing8.8
Weakest:Running a support team2
Ticketing: noHelp center: noSLA policies: noISO 27001: yes
From $0.07No free plan
81% from published facts · checked 13 Sep
→
Chatling
6.2
Rank #6 of 11 AI chatbot builders
Best:Pricing8.8
Weakest:Security and privacy1.5
Ticketing: yesHelp center: noSLA policies: noISO 27001: no
From $25Free plan
90% from published facts · checked 13 Sep
→
Ada
6.1
Rank #5 of 8 AI support agents
Best:Security and privacy8.5
Weakest:Support and branding1.2
Ticketing: noHelp center: noSLA policies: noISO 27001: no
Price not publishedNo free plan
79% from published facts · checked 13 Sep
→
Decagon
6.1
Rank #5 of 8 AI support agents
Best:Security and privacy9.5
Weakest:Support and branding1.2
Ticketing: noHelp center: noSLA policies: noISO 27001: yes
Price not publishedNo free plan
79% from published facts · checked 13 Sep
→
Yuma AI
6.0
Rank #7 of 8 AI support agents
Best:AI that answers your customers8.8
Weakest:Running a support team2
Ticketing: noHelp center: noSLA policies: noISO 27001: no
From $14,400 per yearNo free plan
96% from published facts · checked 13 Sep
→
Dixa
5.9
Rank #15 of 16 helpdesks
Best:Running a support team10
Weakest:Pricing2
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: no
From $118 (€109)No free plan
97% from published facts · checked 13 Sep
→
My AskAI
5.8
Rank #7 of 11 AI chatbot builders
Best:Integrations10
Weakest:Running a support team2
Ticketing: noHelp center: noSLA policies: noISO 27001: no
From $199No free plan
91% from published facts · checked 13 Sep
→
eDesk
5.8
Rank #16 of 16 helpdesks
Best:Running a support team10
Weakest:Security and privacy1.2
Ticketing: yesHelp center: yesSLA policies: yesISO 27001: no
From $49No free plan
89% from published facts · checked 13 Sep
→
CoSupport AI
5.5
Rank #8 of 8 AI support agents
Best:Integrations10
Weakest:Running a support team0
Ticketing: noHelp center: noSLA policies: noISO 27001: yes
From $0.04No free plan
91% from published facts · checked 13 Sep
→
Vapi
5.5
Rank #2 of 3 voice agent platforms
Best:Pricing8.8
Weakest:Running a support team2
Ticketing: noHelp center: noSLA policies: noISO 27001: no
Price not publishedFree plan
79% from published facts · checked 13 Sep
→
Bland
5.3
Rank #3 of 3 voice agent platforms
Best:Security and privacy8.8
Weakest:Support and branding1.2
Ticketing: noHelp center: noSLA policies: no
From $0.14Free plan
82% from published facts · checked 13 Sep
→
Ochatbot
5.3
Rank #8 of 11 AI chatbot builders
Best:Pricing10
Weakest:Running a support team0
Ticketing: noHelp center: noSLA policies: no
From $9Free plan
76% from published facts · checked 13 Sep
→
Zipchat AI
5.2
Rank #9 of 11 AI chatbot builders
Best:Integrations10
Weakest:Running a support team0
Ticketing: noHelp center: noSLA policies: no
From $49No free plan
86% from published facts · checked 13 Sep
→
SiteGPT
4.9
Rank #10 of 11 AI chatbot builders
Best:AI that answers your customers5.8
Weakest:Support and branding3.8
Ticketing: yesHelp center: noSLA policies: noISO 27001: no
From $59No free plan
94% from published facts · checked 13 Sep
→
Dante-ai
4.9
Rank #10 of 11 AI chatbot builders
Best:Pricing7.6
Weakest:Integrations2.5
Ticketing: yesHelp center: noSLA policies: no
From $40Free plan
73% from published facts · checked 13 Sep
→
AI Customer Service guides
Narrower picks from the same 38 tools, for a specific budget or job.
Best Free AI Customer Service Tools
The best AI Customer Service tools with a genuinely free plan, not a trial that expires. Ranked by our review scores, with what each free tier actually gives you before you hit its ceiling.
Best AI Customer Service Tools Under $10/mo
Capable AI Customer Service tools that start under $10 a month, the affordable entry points when a free plan isn't enough but a serious subscription is overkill. Ranked by review score.
Best AI Customer Service Tools Under $30/mo
The sweet-spot tier: AI Customer Service tools starting under $30 a month, where most pro features unlock. These are the plans freelancers and small teams actually pay for, ranked by review score.
AI Customer Service head-to-head
All comparisons →The matchups readers in this category weigh most often, lined up row by row.
Fin vs IntercomFin vs GorgiasFin vs ZendeskGorgias vs IntercomIntercom vs ZendeskFin vs FreshworksFin vs FrontFin vs ZohoGorgias vs ZendeskFreshworks vs IntercomFront vs IntercomIntercom vs Zoho
All 127 AI Customer Service matchups
- Fin vs Intercom
- Fin vs Gorgias
- Fin vs Zendesk
- Gorgias vs Intercom
- Intercom vs Zendesk
- Fin vs Freshworks
- Fin vs Front
- Fin vs Zoho
- Gorgias vs Zendesk
- Freshworks vs Intercom
- Front vs Intercom
- Intercom vs Zoho
- Dixa vs Fin
- Dixa vs Intercom
- Fin vs Kustomer
- Freshworks vs Gorgias
- Freshworks vs Zendesk
- Front vs Gorgias
- Front vs Zendesk
- Gorgias vs Zoho
- Zendesk vs Zoho
- Botpress vs Fin
- Intercom vs Kustomer
- Botpress vs Intercom
- Help Scout vs Intercom
- Intercom vs Yuma AI
- Ada vs Fin
- Dixa vs Gorgias
- Dixa vs Zendesk
- Ada vs Intercom
- Fin vs Tidio
- Forethought vs Intercom
- Freshworks vs Front
- Freshworks vs Zoho
- Front vs Zoho
- Gorgias vs Kustomer
- Intercom vs tawk.to
- Kustomer vs Zendesk
- Botpress vs Gorgias
- Botpress vs Zendesk
- Chatbase vs Intercom
- Gorgias vs Help Scout
- Help Scout vs Zendesk
- Intercom vs Tidio
- Ada vs Gorgias
- Dixa vs Freshworks
- Dixa vs Front
- Dixa vs Zoho
- Gorgias vs Richpanel
- Richpanel vs Zendesk
- tawk.to vs Zendesk
- Capacity vs Intercom
- Chatbase vs Zendesk
- Freshworks vs Kustomer
- Front vs Kustomer
- Gorgias vs Tidio
- eDesk vs Gorgias
- Hiver vs Intercom
- Kustomer vs Zoho
- Tidio vs Zendesk
- eDesk vs Zendesk
- Botpress vs Freshworks
- Botpress vs Front
- Botpress vs Zoho
- Decagon vs Intercom
- Front vs Help Scout
- Capacity vs Zendesk
- Crisp vs Intercom
- Dixa vs Kustomer
- Hiver vs Zendesk
- Intercom vs Zipchat AI
- Botpress vs Dixa
- Decagon vs Gorgias
- Decagon vs Zendesk
- eDesk vs Front
- Intercom vs Kommunicate
- Botpress vs Kustomer
- Crisp vs Zendesk
- Gorgias vs Zipchat AI
- Zendesk vs Zipchat AI
- Ada vs Kustomer
- Dixa vs eDesk
- Forethought vs Kustomer
- Front vs Hiver
- Intercom vs Wonderchat
- Intercom vs KaptureCX
- Botpress vs Chatbase
- Botpress vs Tidio
- Chatling vs Intercom
- Tidio vs Yuma AI
- Ada vs Forethought
- Ada vs Tidio
- KaptureCX vs Zendesk
- tawk.to vs Tidio
- Chatbase vs Tidio
- Help Scout vs Hiver
- Intercom vs Ochatbot
- Chatling vs Zendesk
- Ada vs Capacity
- eesel AI vs Forethought
- Intercom vs SiteGPT
- CoSupport AI vs Forethought
- Gorgias vs Ochatbot
- eesel AI vs My AskAI
- eesel AI vs Tidio
- CoSupport AI vs Tidio
- Chatbase vs Crisp
- Crisp vs Tidio
- Dante-ai vs Intercom
- Tidio vs Zipchat AI
- Botpress vs DocsBot
- Botpress vs Wonderchat
- Kommunicate vs Tidio
- Chatbase vs DocsBot
- DocsBot vs Tidio
- Tidio vs Wonderchat
- Chatling vs Tidio
- Crisp vs Kommunicate
- Bland vs Vapi
- Ochatbot vs Tidio
- Botpress vs Dante-ai
- Chatbase vs SiteGPT
- SiteGPT vs Tidio
- Chatling vs Crisp
- Chatbase vs Dante-ai
- Dante-ai vs Tidio
- Retellai vs Vapi
Frequently asked
What is the best AI customer service tool?
It depends on the kind you need: our top helpdesk is Zoho, our top AI chatbot builder is Kommunicate, our top AI support agent is Fin and our top voice agent platform is Retellai. Each has the highest Spec Score of its kind.
Is there a free AI customer service tool?
Yes, Bland, Botpress, Chatbase and 11 more offer a free plan. Check each tool's page for what's included.
How much does an AI customer service tool cost?
Paid plans start from about $0.04 to $14400/mo across the tools we track, depending on features and usage.