Directory · 39 tools reviewed

Best AI Customer Service Tools

Compare the top AI customer service tools, from full helpdesks with AI built in to AI agents that answer customers on their own. Pricing is where they differ most: some charge per agent seat and others per resolved conversation, so each one is scored on the way it actually bills. How we score.

Choose the kind you need

16 Helpdesks ranked

Ranked by score · price shown: cheapest paid plan per month

★ Top helpdeskof 16 helpdesks

Zoho$9 · 95% publishedLowest price

9.0/10

SMBs to enterprise businesses seeking an all-in-one suite with CRM, helpdesk, and AI automation

What the AI learns from: help centerAI included in the priceAI helps your human agents6Channels it works in10Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit logDoes not train AI on your data6Connects to Zendesk, Salesforce, HubSpot, Shopify and others+7 more

What makes up the score9.0

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customersweakest7.5

Pricing10.0

Channels8.0

Security and privacy10.0

Running a support team10.0

Integrations10.0

Support and branding8.8

Read the Zoho review

Zendesk100% published8.4/10$25Best forTeams needing AI-powered customer support and ticketing

4What the AI learns from80languagesAI included in the price: per resolutionAI helps your human agents8Channels it works in5Choice of data regionSOC 2HIPAAISO 27001Single sign-on+9 more

What makes up the score8.4

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers8.2

Pricingweakest6.5

Channels10.0

Security and privacy9.0

Running a support team10.0

Integrations7.5

Support and branding10.0

Read the Zendesk review

Intercom100% published8.2/10$39Best forCustomer support teams ranging from startups to large enterprises

5What the AI learns from45languagesAI included in the price: per resolutionAI helps your human agents8Channels it works in3Choice of data regionSOC 2HIPAAISO 27001Single sign-on+9 more

What makes up the score8.2

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers7.8

Pricingweakest5.5

Channels10.0

Security and privacy9.5

Running a support team10.0

Integrations7.5

Support and branding8.8

Read the Intercom review

Kustomer73% published8.1/10—Best forB2C and B2B companies seeking an AI-native CX platform with unified customer timelines and omnichannel support

What the AI learns from: help centerAI included in the priceAI helps your human agents6Channels it works in3Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit log+9 more

What makes up the score8.1

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customersweakest7.5

Pricingnot published–

Channels8.0

Security and privacy9.5

Running a support team10.0

Integrations7.5

Support and branding1.2

Read the Kustomer review

Freshworks89% published7.8/10$23Best forIT teams

60languagesAI included in the price: per resolutionAI helps your human agents6Channels it works in5Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit log+9 more

What makes up the score7.8

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customersweakest7.2

Pricing6.5

Channels8.0

Security and privacy9.5

Running a support team10.0

Integrations7.5

Support and branding6.2

Read the Freshworks review

Help Scout100% published7.8/10$30Best forGrowing teams managing customer support across multiple channels

3What the AI learns from50languagesAI included in the price: per resolutionAI helps your human agents6Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit log+9 more

What makes up the score7.8

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customersweakest7.2

Pricing8.8

Channels8.0

Security and privacy6.5

Running a support team10.0

Integrations7.5

Support and branding6.2

Read the Help Scout review

Front100% published7.6/10$35Best forStartups, enterprises, and omnichannel support teams

18languagesWhat the AI learns from: help centerAI included in the price: per resolutionAI helps your human agents6Channels it works in2Choice of data regionSOC 2HIPAAISO 27001Single sign-on+9 more

What makes up the score7.6

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customersweakest5.8

Pricing5.5

Channels8.0

Security and privacy9.5

Running a support team10.0

Integrations10.0

Support and branding8.8

Read the Front review

Gorgias98% published7.6/10$10Best forE-commerce brands scaling customer support

3What the AI learns from80languagesAI included in the price: per resolutionAI helps your human agents7Channels it works in2Choice of data regionSOC 2HIPAASingle sign-onAudit log+9 more

What makes up the score7.6

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customersweakest7.2

Pricing7.5

Channels8.0

Security and privacy7.8

Running a support team10.0

Integrations7.5

Support and branding3.8

Read the Gorgias review

Hiver93% published7.4/10$35Best forSmall to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace

2What the AI learns fromAI included in the priceAI helps your human agents6Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit logChoice of data region: us+9 more

What makes up the score7.4

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers8.5

Pricingweakest5.0

Channels8.0

Security and privacy8.0

Running a support team10.0

Integrations7.5

Support and branding2.5

Read the Hiver review

Richpanel83% published7.4/10$0.24/convBest forE-commerce stores needing multi-brand support, advanced analytics, and automation

2What the AI learns fromAI included in the price: per resolutionAI helps your human agents5Channels it works inSOC 2HIPAASingle sign-onAudit logChoice of data region: us2Connects to Zendesk, Salesforce, HubSpot, Shopify and others+9 more

What makes up the score7.4

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customersweakest7.2

Pricing8.8

Channels6.5

Security and privacy7.8

Running a support team10.0

Integrations5.0

Support and branding3.8

Read the Richpanel review

KaptureCX77% published7.3/10—Best forEnterprise customer support teams needing modular, AI-powered CX platform

3What the AI learns from100languagesAI helps your human agents5Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit logDoes not train AI on your data+9 more

What makes up the score7.3

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers7.8

Pricingnot published–

Channels6.5

Security and privacy9.5

Running a support team10.0

Integrations7.5

Support and branding2.5

Read the KaptureCX review

Tidio98% published7.2/10$31.32Best forSmall to mid-sized businesses needing live chat with AI automation

3What the AI learns from48languagesAI included in the price: add onAI helps your human agents5Channels it works in2Choice of data regionSOC 2HIPAAISO 27001Single sign-on+9 more

What makes up the score7.2

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customersweakest6.8

Pricing7.6

Channels6.5

Security and privacy6.5

Running a support team7.5

Integrations10.0

Support and branding6.2

Read the Tidio review

Crisp100% published7.1/10$45Best forSolopreneurs to medium-sized businesses needing omnichannel customer support

4What the AI learns from50languagesAI included in the priceAI helps your human agents7Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit log+9 more

What makes up the score7.1

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers9.5

Pricing7.6

Channels8.0

Security and privacyweakest1.0

Running a support team7.5

Integrations7.5

Support and branding7.5

Read the Crisp review

tawk.to97% published6.5/10$29Best forSmall to large businesses seeking a free, all-in-one customer communication platform with live chat, CRM, and AI automation

4What the AI learns from50languagesAI included in the price: add onAI helps your human agents5Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit log+9 more

What makes up the score6.5

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers8.2

Pricing8.8

Channels6.5

Security and privacyweakest1.0

Running a support team7.5

Integrations5.0

Support and branding6.2

Read the tawk.to review

Dixa97% published5.9/10$109Best forCustomer service teams from growing to enterprise scale

3What the AI learns from30languagesAI included in the price: per resolutionAI helps your human agents7Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit log+9 more

What makes up the score5.9

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers6.8

Pricingweakest2.0

Channels8.0

Security and privacy5.5

Running a support team10.0

Integrations5.0

Support and branding6.2

Read the Dixa review

eDesk87% published5.9/10$49Best forE-commerce and marketplace support teams

3What the AI learns fromAI included in the price: per resolutionAI helps your human agents6Channels it works inSOC 2HIPAAISO 27001Audit logShared inbox or ticketsHelp center+9 more

What makes up the score5.9

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers7.2

Pricing5.5

Channels8.0

Security and privacyweakest1.8

Running a support team10.0

Integrations2.5

Support and branding6.2

Read the eDesk review

11 AI chatbot builders ranked

Ranked by score · price shown: cheapest paid plan per month

★ Top AI chatbot builderof 11 AI chatbot builders

Kommunicate$40 · 88% published

8.0/10

Startups and growing teams introducing AI-powered customer support automation

4What the AI learns from100languagesAI helps your human agents6Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit log7Connects to Zendesk, Salesforce, HubSpot, Shopify and othersShared inbox or ticketsHelp center+7 more

What makes up the score8.0

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers8.8

Pricingweakest5.5

Channels8.0

Security and privacy8.0

Running a support team10.0

Integrations10.0

Support and branding6.2

Read the Kommunicate review

Chatbase91% published7.9/10$40Best forSMBs and mid-market teams seeking no-code AI agents for customer support, sales, and product guidance across chat, email, and voice

5What the AI learns from95languagesAI helps your human agents7Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit logChoice of data region: us+9 more

What makes up the score7.9

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers8.2

Pricingweakest7.6

Channels8.0

Security and privacy7.5

Running a support team7.5

Integrations10.0

Support and branding5.0

Read the Chatbase review

Botpress86% published7.5/10$189Best forSMBs and enterprises building AI-powered customer support agents and helpdesks without heavy engineering resources

2What the AI learns fromAI helps your human agents8Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit logChoice of data region: usDoes not train AI on your data+9 more

What makes up the score7.5

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers7.2

Pricingweakest5.3

Channels10.0

Security and privacy6.0

Running a support team10.0

Integrations10.0

Support and branding5.0

Read the Botpress review

DocsBot90% published7.1/10$49Best forBusinesses wanting AI chatbots trained on their documentation

6What the AI learns from100languagesAI helps your human agents6Channels it works in2Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit log+9 more

What makes up the score7.1

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers8.8

Pricing7.6

Channels8.0

Security and privacy6.5

Running a support teamweakest0.0

Integrations10.0

Support and branding5.0

Read the DocsBot review

Wonderchat94% published6.4/10$124Best forCustomer support teams looking to automate responses and reduce repetitive tickets

5What the AI learns from40languagesAI helps your human agents8Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit logChoice of data region: eu+9 more

What makes up the score6.4

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customersweakest5.2

Pricing5.3

Channels10.0

Security and privacy6.5

Running a support team5.0

Integrations10.0

Support and branding1.2

Read the Wonderchat review

Chatling90% published6.2/10$25Best forSmall to mid-sized businesses wanting no-code AI chatbot support across web and social channels

5What the AI learns from80languagesAI helps your human agents4Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit logDoes not train AI on your data+9 more

What makes up the score6.2

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers8.2

Pricing8.8

Channels6.5

Security and privacyweakest1.5

Running a support team5.0

Integrations5.0

Support and branding3.8

Read the Chatling review

My AskAI91% published5.8/10$199Best forCompanies using AI for customer support, from startups to large enterprises

5What the AI learns from95languagesAI helps your human agents4Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit logChoice of data region: us+9 more

What makes up the score5.8

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers8.2

Pricingweakest3.5

Channels6.5

Security and privacy3.0

Running a support team2.0

Integrations10.0

Support and branding7.5

Read the My AskAI review

OchatbotLowest price76% published5.3/10$9Best forEcommerce brands on Shopify and similar platforms seeking AI-driven sales, support, and order management

3What the AI learns fromAI helps your human agentsChannels it works in: live chatHIPAAChoice of data region: us5Connects to Zendesk, Salesforce, HubSpot, Shopify and othersShared inbox or ticketsHelp centerSLA policiesAutomation rules+9 more

What makes up the score5.3

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customersweakest4.8

Pricing10.0

Channels2.0

Security and privacynot published–

Running a support team0.0

Integrations7.5

Support and branding5.0

Read the Ochatbot review

Zipchat AI86% published5.2/10$49Best forEcommerce brands on Shopify and WooCommerce seeking AI-driven sales and support automation

2What the AI learns from95languagesAI helps your human agents5Channels it works in2Choice of data regionHIPAASingle sign-onAudit logDoes not train AI on your data6Connects to Zendesk, Salesforce, HubSpot, Shopify and others+9 more

What makes up the score5.2

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customersweakest4.8

Pricing5.0

Channels6.5

Security and privacy5.8

Running a support team0.0

Integrations10.0

Support and branding3.8

Read the Zipchat AI review

Dante-ai73% published4.9/10$40Best forTeams and businesses wanting to deploy AI agents on websites

2What the AI learns fromAI helps your human agents3Channels it works inChoice of data region: ukShared inbox or ticketsHelp centerSLA policiesAutomation rulesConnects to Zendesk, Salesforce, HubSpot, Shopify and others: zapierWays to reach support: email+9 more

What makes up the score4.9

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customersweakest4.8

Pricing7.6

Channels5.0

Security and privacynot published–

Running a support team3.0

Integrations2.5

Support and branding3.8

Read the Dante-ai review

SiteGPT94% published4.9/10$59Best forSmall to mid-size businesses and SaaS teams wanting a website-trained AI support chatbot

5What the AI learns from95languagesAI helps your human agents3Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit logChoice of data region: us+9 more

What makes up the score4.9

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers5.8

Pricingweakest4.0

Channels5.0

Security and privacy5.0

Running a support team5.0

Integrations5.0

Support and branding3.8

Read the SiteGPT review

9 AI support agents ranked

Ranked by score · price shown: cheapest paid plan per month

★ Top AI support agentof 9 AI support agents

Fin$0.99/conv · 100% published

8.5/10

Mid-market and enterprise businesses seeking an AI agent to automate customer service across multiple channels and helpdesks

5What the AI learns from45languagesAI included in the price: per resolutionAI helps your human agents8Channels it works in3Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit logDoes not train AI on your data: opt out+7 more

What makes up the score8.5

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers7.8

Pricingweakest6.0

Channels10.0

Security and privacy9.5

Running a support team10.0

Integrations10.0

Support and branding8.8

Read the Fin review

eesel AI97% published7.1/10$0.40/convBest forCustomer support automation via tickets, blog posts, and chat

6What the AI learns from80languagesAI included in the price: per resolutionAI helps your human agents6Channels it works in2Choice of data regionSOC 2HIPAAISO 27001Single sign-on+9 more

What makes up the score7.1

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers8.2

Pricing7.5

Channels8.0

Security and privacy5.0

Running a support teamweakest2.0

Integrations10.0

Support and branding7.5

Read the eesel AI review

Capacity76% published6.9/10—Best forMid-market and enterprise contact centers seeking unified AI-powered customer support automation

3What the AI learns from30languagesAI helps your human agents7Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit log7Connects to Zendesk, Salesforce, HubSpot, Shopify and others+9 more

What makes up the score6.9

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers6.8

Pricingnot published–

Channels8.0

Security and privacy7.5

Running a support team7.5

Integrations10.0

Support and branding1.2

Read the Capacity review

Forethought84% published6.3/10—Best forAI-powered customer support automation for teams and enterprises

4What the AI learns from100languagesAI included in the price: per resolutionAI helps your human agents5Channels it works inSOC 2HIPAAISO 27001Single sign-onChoice of data region: us+9 more

What makes up the score6.3

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers8.8

Pricingnot published–

Channels6.5

Security and privacy7.5

Running a support team0.0

Integrations10.0

Support and branding3.8

Read the Forethought review

Ada79% published6.1/10—Best forMid-market and enterprise companies seeking AI-first automated customer service at scale

2What the AI learns from60languagesAI helps your human agents7Channels it works in3Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit log+9 more

What makes up the score6.1

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers7.2

Pricingnot published–

Channels8.0

Security and privacy8.5

Running a support team2.0

Integrations5.0

Support and branding1.2

Read the Ada review

Decagon79% published6.1/10—Best forEnterprise customer support teams seeking AI-powered concierge automation

70languagesWhat the AI learns from: help centerAI helps your human agents5Channels it works in2Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit log+9 more

What makes up the score6.1

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customersweakest6.2

Pricingnot published–

Channels6.5

Security and privacy9.5

Running a support team2.0

Integrations7.5

Support and branding1.2

Read the Decagon review

Yuma AI96% published6.0/10$1.20/convBest forDTC e-commerce brands automating customer support inbox

5What the AI learns from180languagesAI included in the price: per resolutionAI helps your human agents7Channels it works inSOC 2HIPAAISO 27001Single sign-onAudit log+9 more

What makes up the score6.0

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers8.8

Pricingweakest4.5

Channels8.0

Security and privacy4.0

Running a support team2.0

Integrations7.5

Support and branding3.8

Read the Yuma AI review

CoSupport AI91% published5.5/10$0.19/convBest forHigh-volume customer support teams seeking AI-resolved ticket automation

3What the AI learns from40languagesAI helps your human agents3Channels it works in2Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit log+9 more

What makes up the score5.5

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers6.8

Pricing7.5

Channels5.0

Security and privacyweakest3.0

Running a support team0.0

Integrations10.0

Support and branding2.5

Read the CoSupport AI review

AskSpot96% published5.0/10$0.22/convBest forOnline stores that want an AI agent to sell on the site and resolve tickets in their existing helpdesk.

3What the AI learns from200languagesAI included in the price: per resolutionAI helps your human agents2Channels it works inSOC 2HIPAAISO 27001Single sign-onChoice of data region: eu+9 more

What makes up the score5.0

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customers7.8

Pricing7.0

Channels3.5

Security and privacyweakest1.5

Running a support team2.0

Integrations5.0

Support and branding3.8

Read the AskSpot review

3 Voice agent platforms ranked

Ranked by score · price shown: cheapest paid plan per month

★ Top voice agent platformof 3 voice agent platforms

Retellai$0.07/min · 81% published

6.3/10

Organizations building AI Voice and Chat Agents

4What the AI learns from55languagesAI helps your human agents3Channels it works inSOC 2HIPAAISO 27001Single sign-on4Connects to Zendesk, Salesforce, HubSpot, Shopify and othersShared inbox or ticketsHelp centerSLA policies+7 more

What makes up the score6.3

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customersweakest5.8

Pricing8.8

Channels5.0

Security and privacy8.5

Running a support team2.0

Integrations7.5

Support and branding2.5

Read the Retellai review

Vapi79% published5.5/10$0.05/minBest forDevelopers building voice AI applications

What the AI learns from: filesAI helps your human agents3Channels it works in2Choice of data regionSOC 2HIPAAISO 27001Single sign-onAudit logShared inbox or tickets+9 more

What makes up the score5.5

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customersweakest3.8

Pricing8.8

Channels5.0

Security and privacy7.5

Running a support team2.0

Integrations2.5

Support and branding8.8

Read the Vapi review

Bland82% published5.3/10$0.14/minBest forDevelopers and teams building AI phone call automation

2What the AI learns from40languagesAI helps your human agents3Channels it works in3Choice of data regionSOC 2HIPAASingle sign-onAudit log4Connects to Zendesk, Salesforce, HubSpot, Shopify and others+9 more

What makes up the score5.3

Longer bar, heavier criterion. A hatched bar is one the vendor never published. A red one is a zero they did publish.

AI that answers your customersweakest4.2

Pricing5.8

Channels5.0

Security and privacy8.8

Running a support team2.0

Integrations7.5

Support and branding1.2

Read the Bland review

published yespublished nonot published, scored at the midpoint

Helpdesks16AI chatbot builders11AI support agents9Voice agent platforms3

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Buying guide

How to choose an AI customer service tool

Decide whether you need a full helpdesk with AI in it or an AI that answers customers on its own, then price it the way the vendor bills.

01
Helpdesk, AI agent, chatbot or voice
Helpdesks such as Zendesk, Zoho Desk or Help Scout give your team a shared inbox, tickets and a help center, with AI built in. AI agents such as Fin or Ada answer customers on their own and hand over to people in the helpdesk you already use. Chatbot builders such as Chatbase or Botpress put a bot trained on your content on your site, and voice platforms such as Retell AI or Vapi answer the phone.
02
Price it the way it bills
Some tools charge per agent seat, others per resolved conversation or per minute of calls. Estimate a normal month of volume and how much of it the AI will really resolve, because a per-resolution price goes up as the AI gets better at its job.
03
Check the handover and the data
The AI has to hand over to a person cleanly, with the conversation attached, or customers repeat themselves. Customer messages carry personal data, so check SOC 2 and GDPR, where the data is stored, and whether the vendor trains its models on your conversations.

Scoring

How we rate AI customer service tools

Every score on this page is out of 100 and worked out from what each vendor publishes, never from a demo or a sponsor. Each kind is scored on its own split of the points. Below: where the points go, every check behind them, and how the tools above did on each. Every rule, in full

HelpdesksAI chatbot buildersAI support agentsVoice agent platforms

Helpdesks: where the 100 points go

25AI that answers your customers 20Pricing 15Channels 15Security and privacy 10Running a support team 10Integrations 5Support and branding

25/ 100

Biggest share

AI that answers your customers

Almost every tool here now has an AI that answers customers. What separates them is what it can learn from, whether AI is included in the price, whether it also helps your human team, and how many languages it speaks.

What the AI learns from7.5 pts

CrispIntercomtawk.toZendeskDixahelp center, website, fileseDeskwebsite, help center, filesGorgiaswebsite, help center, filesHelp Scoutwebsite, help center, filesHiverhelp center, notionKaptureCXRichpanelhelpdesk sync, filesTidiowebsite, files, qa pairsFronthelp centerKustomerhelp centerZohohelp center

AI included in the price6.3 pts

CrispincludedHiverincludedKustomerincludedZohoincludedDixaper resolutioneDeskper resolutionFreshworksper resolutionFrontper resolutionGorgiasper resolutionHelp Scoutper resolutionIntercomper resolutionRichpanelper resolutiontawk.toadd onTidioadd onZendeskper resolution

AI helps your human agents6.2 pts

CrispDixaeDeskFreshworksFrontGorgiasHelp ScoutHiverIntercomKaptureCXKustomerRichpaneltawk.toTidioZendeskZoho

Languages the AI answers in5 pts

KaptureCX100 languagesCrisp50 languagesFreshworks60 languagesGorgias80 languagesHelp Scout50 languagestawk.to50 languagesZendesk80 languagesDixa30 languagesFront18 languagesIntercom45 languagesTidio48 languages

Highest here Crisp 9.5lowest Front 5.8 out of 10

20/ 100

Pricing

What the cheapest paid plan costs each month, and whether you can try it for free first. Cheaper plans earn more points.

Monthly price, cheapest paid plan5.5 pts

Gorgias$10Zoho$9Freshworks$23Help Scout$30tawk.to$29Zendesk$25Crisp$45eDesk$49Front$35Hiver$35Intercom$39Tidio$31.32Dixa$109

Price per resolution or conversation5.4 pts

Richpanel$0.24

Price per minute of calls5.4 pts

Not asked of the tools here.

Free plan2.3 pts

CrispHelp Scouttawk.toTidioZohoDixaeDeskFreshworksFrontGorgiasHiverIntercomKaptureCXZendesk

Free trial1.4 pts

eDesk14 daysFreshworks14 daysFront14 daysGorgias30 daysIntercom14 daysZendesk14 daysHiver7 daysDixa0 days

Highest here Zoho 10.0lowest Dixa 2.0 out of 10

15/ 100

Channels

Can your customers reach you where they already are: email, chat on your site, phone, WhatsApp, social?

Channels it works in15 pts

IntercomZendeskCrispDixaeDeskFreshworksFrontGorgiasHelp ScoutHiverKustomerZohoKaptureCXRichpaneltawk.toTidio

Highest here Zendesk 10.0lowest tawk.to 6.5 out of 10

15/ 100

Security and privacy

Will your customers' data be safe, and can it pass your company's security review?

SOC 23 pts

DixaFreshworksFrontGorgiasHelp ScoutHiverIntercomKaptureCXKustomerRichpanelTidioZendeskZohoCrispeDesktawk.to

HIPAA3 pts

FreshworksFrontGorgiasHelp ScoutHiverIntercomKaptureCXKustomerRichpanelTidioZendeskZohoCrispDixaeDesktawk.to

ISO 270012.3 pts

FreshworksFrontHiverIntercomKaptureCXKustomerZendeskZohoCrispDixaeDeskHelp Scouttawk.toTidio

Single sign-on2.2 pts

DixaFreshworksFrontGorgiasHelp ScoutHiverIntercomKaptureCXKustomerRichpanelTidioZendeskZohoCrisptawk.to

Audit log1.5 pts

DixaFreshworksFrontGorgiasIntercomKaptureCXKustomerRichpanelZendeskZohoCrispeDeskHelp ScoutHivertawk.toTidio

Choice of data region1.5 pts

Freshworksus, eu, ae, in, auIntercomus, eu, auKustomerus, eu, inZendeskus, eu, uk, jp, auZohoFrontus, euGorgiasus, euTidioeu, usCrispEUDixaEUHelp ScoutusHiverusRichpanelus

Does not train AI on your data1.5 pts

CrispDixaFrontHelp ScoutHiverKaptureCXZohoIntercomopt-out onlyGorgiasZendesk

Highest here Zoho 10.0lowest tawk.to 1.0 out of 10

10/ 100

Running a support team

Does it give your human team what it needs to work through a queue: tickets, a help center, SLAs and automation?

Shared inbox or tickets3 pts

CrispDixaeDeskFreshworksFrontGorgiasHelp ScoutHiverIntercomKaptureCXKustomerRichpaneltawk.toTidioZendeskZoho

Help center2.5 pts

CrispDixaeDeskFreshworksFrontGorgiasHelp ScoutHiverIntercomKaptureCXKustomerRichpaneltawk.toZendeskZohoTidio

SLA policies2.5 pts

DixaeDeskFreshworksFrontGorgiasHelp ScoutHiverIntercomKaptureCXKustomerRichpanelTidioZendeskZohoCrisptawk.to

Automation rules2 pts

CrispDixaeDeskFreshworksFrontGorgiasHelp ScoutHiverIntercomKaptureCXKustomerRichpaneltawk.toTidioZendeskZoho

Highest here Zoho 10.0lowest tawk.to 7.5 out of 10

10/ 100

Integrations

Does it plug into the tools you already use, like your CRM, store or helpdesk?

Connects to Zendesk, Salesforce, HubSpot, Shopify and others10 pts

FrontTidioZohoCrispFreshworksGorgiasHelp ScoutHiverIntercomKaptureCXKustomerZendeskDixasalesforce, hubspot, shopifyRichpanelshopify, hubspottawk.toshopify, zapiereDeskshopify

Highest here Zoho 10.0lowest eDesk 2.5 out of 10

5/ 100

Support and branding

Can you reach the vendor when you need help, and put your own brand on it?

Ways to reach support2.5 pts

ZendeskDixaemail, chat, phoneeDeskphone, chat, emailFreshworksemail, phone, communityFrontlive chat, email, communityGorgiasemail, chat, communityIntercomemail, chat, communityRichpanelemail, live chat, slacktawk.tolive chat, email, communityTidioemail, live chat, slackZohoemail, live chat, phoneCrispemail, chatKaptureCXemail, phoneHelp ScoutemailKustomeremail

Remove the vendor's branding2.5 pts

CrispplanFrontplanHelp ScoutplanIntercomplanZendeskplanZohoplantawk.toadd onTidioadd onGorgiasHiverKaptureCXKustomerRichpanel

Highest here Zendesk 10.0lowest Kustomer 1.2 out of 10

AI chatbot builders: where the 100 points go

25AI that answers your customers 20Pricing 15Channels 15Security and privacy 10Running a support team 10Integrations 5Support and branding

25/ 100

Biggest share

AI that answers your customers

What the AI learns from7.5 pts

ChatbaseChatlingDocsBotKommunicateMy AskAISiteGPTWonderchatBotpresswebsite, filesDante-aiwebsite, filesOchatbotwebsite, files, qa pairsZipchat AIwebsite, files

AI included in the price6.3 pts

Not asked of the tools here.

AI helps your human agents6.2 pts

BotpressChatbaseChatlingDocsBotKommunicateMy AskAIDante-aiOchatbotSiteGPTWonderchatZipchat AI

Languages the AI answers in5 pts

DocsBot100 languagesKommunicate100 languagesChatbase95 languagesChatling80 languagesMy AskAI95 languagesSiteGPT95 languagesZipchat AI95 languagesWonderchat40 languages

Highest here Kommunicate 8.8lowest Dante-ai 4.8 out of 10

20/ 100

Pricing

What the cheapest paid plan costs each month, and whether you can try it for free first. Cheaper plans earn more points.

Monthly price, cheapest paid plan5.5 pts

Ochatbot$9Chatling$25Chatbase$40Dante-ai$40DocsBot$49Kommunicate$40Zipchat AI$49SiteGPT$59Botpress$189My AskAI$199Wonderchat$124

Price per resolution or conversation5.4 pts

Not asked of the tools here.

Price per minute of calls5.4 pts

Not asked of the tools here.

Free plan2.3 pts

BotpressChatbaseChatlingDante-aiDocsBotOchatbotWonderchatKommunicateMy AskAISiteGPTZipchat AI

Free trial1.4 pts

Kommunicate30 daysMy AskAI30 daysSiteGPT7 daysZipchat AI7 days

Highest here Ochatbot 10.0lowest My AskAI 3.5 out of 10

15/ 100

Channels

Can your customers reach you where they already are: email, chat on your site, phone, WhatsApp, social?

Channels it works in15 pts

BotpressWonderchatChatbaseDocsBotKommunicateChatlingMy AskAIZipchat AIDante-ailive chat, voice, whatsappSiteGPTlive chat, slack, messengerOchatbotlive chat

Highest here Botpress 10.0lowest Ochatbot 2.0 out of 10

15/ 100

Security and privacy

Will your customers' data be safe, and can it pass your company's security review?

SOC 23 pts

BotpressChatbaseDocsBotKommunicateMy AskAISiteGPTWonderchatChatling

HIPAA3 pts

BotpressChatbaseDocsBotKommunicateOchatbotSiteGPTWonderchatChatlingMy AskAIZipchat AI

ISO 270012.3 pts

KommunicateBotpressChatbaseChatlingDocsBotMy AskAISiteGPTWonderchat

Single sign-on2.2 pts

ChatbaseDocsBotKommunicateWonderchatZipchat AIBotpressChatlingMy AskAISiteGPT

Audit log1.5 pts

BotpressChatbaseZipchat AIChatlingDocsBotKommunicateMy AskAISiteGPTWonderchat

Choice of data region1.5 pts

DocsBotus, euZipchat AIus, euBotpressusChatbaseusDante-aiukMy AskAIusOchatbotusSiteGPTusWonderchateu

Does not train AI on your data1.5 pts

BotpressChatbaseChatlingMy AskAISiteGPTWonderchatZipchat AI

Highest here Kommunicate 8.0lowest Chatling 1.5 out of 10

10/ 100

Running a support team

Does it give your human team what it needs to work through a queue: tickets, a help center, SLAs and automation?

Shared inbox or tickets3 pts

BotpressChatbaseChatlingDante-aiKommunicateSiteGPTWonderchatDocsBotMy AskAIOchatbotZipchat AI

Help center2.5 pts

BotpressKommunicateChatbaseChatlingDante-aiDocsBotMy AskAIOchatbotSiteGPTWonderchatZipchat AI

SLA policies2.5 pts

BotpressChatbaseKommunicateChatlingDante-aiDocsBotMy AskAIOchatbotSiteGPTWonderchatZipchat AI

Automation rules2 pts

BotpressChatbaseChatlingKommunicateMy AskAISiteGPTWonderchatDante-aiDocsBotOchatbotZipchat AI

Highest here Kommunicate 10.0lowest Zipchat AI 0.0 out of 10

10/ 100

Integrations

Does it plug into the tools you already use, like your CRM, store or helpdesk?

Connects to Zendesk, Salesforce, HubSpot, Shopify and others10 pts

BotpressChatbaseDocsBotKommunicateMy AskAIWonderchatZipchat AIOchatbotChatlingzapier, hubspot, zendeskSiteGPTslack, zendesk, freshdeskDante-aizapier

Highest here Kommunicate 10.0lowest Dante-ai 2.5 out of 10

5/ 100

Support and branding

Can you reach the vendor when you need help, and put your own brand on it?

Ways to reach support2.5 pts

My AskAIKommunicateemail, live chat, phoneBotpresscommunity, live chatDocsBotemail, live chatOchatbotemail, phoneChatlingemailDante-aiemailSiteGPTemailWonderchatemailZipchat AIemail

Remove the vendor's branding2.5 pts

Chatbaseadd onSiteGPTadd onWonderchat

Highest here My AskAI 7.5lowest Wonderchat 1.2 out of 10

AI support agents: where the 100 points go

25AI that answers your customers 20Pricing 15Channels 15Security and privacy 10Running a support team 10Integrations 5Support and branding

25/ 100

Biggest share

AI that answers your customers

What the AI learns from7.5 pts

eesel AIFinForethoughtYuma AIAdawebsite, help centerAskSpotwebsite, files, qa pairsCapacityCoSupport AIDecagonhelp center

AI included in the price6.3 pts

AskSpotper resolutioneesel AIper resolutionFinper resolutionForethoughtper resolutionYuma AIper resolution

AI helps your human agents6.2 pts

AdaAskSpotCapacityCoSupport AIDecagoneesel AIFinForethoughtYuma AI

Languages the AI answers in5 pts

AskSpot200 languagesForethought100 languagesYuma AI180 languagesAda60 languagesDecagon70 languageseesel AI80 languagesCapacity30 languagesCoSupport AI40 languagesFin45 languages

Highest here Forethought 8.8lowest Decagon 6.2 out of 10

20/ 100

Pricing

What the cheapest paid plan costs each month, and whether you can try it for free first. Cheaper plans earn more points.

Monthly price, cheapest paid plan5.5 pts

Not asked of the tools here.

Price per resolution or conversation5.4 pts

AskSpot$0.22CoSupport AI$0.19eesel AI$0.4Fin$0.99Yuma AI$1.2

Price per minute of calls5.4 pts

Not asked of the tools here.

Free plan2.3 pts

AdaAskSpotCapacityCoSupport AIDecagoneesel AIFinForethoughtYuma AI

Free trial1.4 pts

CoSupport AI30 daysFin14 daysYuma AI30 daysAskSpot7 daysForethought0 days

Highest here eesel AI 7.5lowest Forethought 4.0 out of 10

15/ 100

Channels

Can your customers reach you where they already are: email, chat on your site, phone, WhatsApp, social?

Channels it works in15 pts

FinAdaCapacityeesel AIYuma AIDecagonForethoughtCoSupport AIemail, live chat, voiceAskSpotlive chat, email

Highest here Fin 10.0lowest AskSpot 3.5 out of 10

15/ 100

Security and privacy

Will your customers' data be safe, and can it pass your company's security review?

SOC 23 pts

AdaCapacityDecagonFinForethoughtYuma AIAskSpotCoSupport AIeesel AI

HIPAA3 pts

AdaCapacityDecagoneesel AIFinForethoughtAskSpotCoSupport AIYuma AI

ISO 270012.3 pts

CoSupport AIDecagonFinForethoughtAdaAskSpotCapacityeesel AIYuma AI

Single sign-on2.2 pts

AdaCapacityDecagoneesel AIFinForethoughtAskSpotCoSupport AIYuma AI

Audit log1.5 pts

AdaCapacityDecagonFinYuma AICoSupport AIeesel AI

Choice of data region1.5 pts

Adaus, ca, euFinus, eu, auCoSupport AIus, euDecagonus, eueesel AIus, euAskSpoteuForethoughtus

Does not train AI on your data1.5 pts

AdaAskSpotCoSupport AIDecagoneesel AIFinopt-out onlyYuma AIopt-out onlyForethought

Highest here Fin 9.5lowest AskSpot 1.5 out of 10

10/ 100

Running a support team

Does it give your human team what it needs to work through a queue: tickets, a help center, SLAs and automation?

Shared inbox or tickets3 pts

CapacityFinAdaAskSpotCoSupport AIDecagoneesel AIForethoughtYuma AI

Help center2.5 pts

CapacityFinAdaAskSpotCoSupport AIDecagoneesel AIForethoughtYuma AI

SLA policies2.5 pts

FinAdaAskSpotCapacityCoSupport AIDecagoneesel AIForethoughtYuma AI

Automation rules2 pts

AdaAskSpotCapacityDecagoneesel AIFinYuma AICoSupport AIForethought

Highest here Fin 10.0lowest CoSupport AI 0.0 out of 10

10/ 100

Integrations

Does it plug into the tools you already use, like your CRM, store or helpdesk?

Connects to Zendesk, Salesforce, HubSpot, Shopify and others10 pts

CapacityCoSupport AIeesel AIFinForethoughtDecagonYuma AIAdasalesforce, zendesk, gorgiasAskSpotshopify, zendesk, freshdesk

Highest here Fin 10.0lowest AskSpot 5.0 out of 10

5/ 100

Support and branding

Can you reach the vendor when you need help, and put your own brand on it?

Ways to reach support2.5 pts

Finemail, chat, communityeesel AIchat, emailAdaemailAskSpotemailCapacityemailDecagonemailForethoughtemailYuma AIchat

Remove the vendor's branding2.5 pts

eesel AIplanFinplanAdaCapacityCoSupport AIDecagon

Highest here Fin 8.8lowest Decagon 1.2 out of 10

Voice agent platforms: where the 100 points go

25AI that answers your customers 20Pricing 15Channels 15Security and privacy 10Running a support team 10Integrations 5Support and branding

25/ 100

Biggest share

AI that answers your customers

What the AI learns from7.5 pts

RetellaiBlandfiles, websiteVapifiles

AI included in the price6.3 pts

Not asked of the tools here.

AI helps your human agents6.2 pts

BlandRetellaiVapi

Languages the AI answers in5 pts

Retellai55 languagesBland40 languages

Highest here Retellai 5.8lowest Vapi 3.8 out of 10

20/ 100

Pricing

What the cheapest paid plan costs each month, and whether you can try it for free first. Cheaper plans earn more points.

Monthly price, cheapest paid plan5.5 pts

Not asked of the tools here.

Price per resolution or conversation5.4 pts

Not asked of the tools here.

Price per minute of calls5.4 pts

Retellai$0.07Vapi$0.05Bland$0.14

Free plan2.3 pts

Not asked of the tools here.

Free trial1.4 pts

Not asked of the tools here.

Highest here Retellai 8.8lowest Bland 5.8 out of 10

15/ 100

Channels

Can your customers reach you where they already are: email, chat on your site, phone, WhatsApp, social?

Channels it works in15 pts

Blandvoice, sms, live chatRetellaivoice, sms, live chatVapivoice, sms, live chat

15/ 100

Security and privacy

Will your customers' data be safe, and can it pass your company's security review?

SOC 23 pts

BlandRetellaiVapi

HIPAA3 pts

BlandRetellaiVapi

ISO 270012.3 pts

RetellaiVapi

Single sign-on2.2 pts

BlandRetellaiVapi

Audit log1.5 pts

BlandVapi

Choice of data region1.5 pts

Blandus, eu, caVapius, eu

Does not train AI on your data1.5 pts

Not asked of the tools here.

Highest here Bland 8.8lowest Vapi 7.5 out of 10

10/ 100

Running a support team

Does it give your human team what it needs to work through a queue: tickets, a help center, SLAs and automation?

Shared inbox or tickets3 pts

BlandRetellaiVapi

Help center2.5 pts

BlandRetellaiVapi

SLA policies2.5 pts

BlandRetellaiVapi

Automation rules2 pts

BlandRetellaiVapi

10/ 100

Integrations

Does it plug into the tools you already use, like your CRM, store or helpdesk?

Connects to Zendesk, Salesforce, HubSpot, Shopify and others10 pts

BlandRetellaiVapislack

Highest here Retellai 7.5lowest Vapi 2.5 out of 10

5/ 100

Support and branding

Can you reach the vendor when you need help, and put your own brand on it?

Ways to reach support2.5 pts

Vapiemail, community, slackRetellaiemail, communityBlandslack

Remove the vendor's branding2.5 pts

VapiplanBlandRetellai

Highest here Vapi 8.8lowest Bland 1.2 out of 10

✓ full points◐ some✕ none

AI Customer Service guides

Narrower picks from the same 39 tools, for a specific budget or job.

Best Free AI Customer Service Tools

The best AI Customer Service tools with a genuinely free plan, not a trial that expires. Ranked by our review scores, with what each free tier actually gives you before you hit its ceiling.

Best AI Customer Service Tools Under $10/mo

Capable AI Customer Service tools that start under $10 a month, the affordable entry points when a free plan isn't enough but a serious subscription is overkill. Ranked by review score.

Best AI Customer Service Tools Under $30/mo

The sweet-spot tier: AI Customer Service tools starting under $30 a month, where most pro features unlock. These are the plans freelancers and small teams actually pay for, ranked by review score.

AI Customer Service head-to-head

All comparisons →

The matchups readers in this category weigh most often, lined up row by row.

Intercom vs Zendesk Freshworks vs Zendesk Fin vs Yuma AI Help Scout vs Intercom Gorgias vs Help Scout Ada vs Forethought KaptureCX vs Zendesk Chatling vs Zendesk Ada vs Capacity eesel AI vs Forethought CoSupport AI vs Forethought Botpress vs DocsBot

All 17 AI Customer Service matchups

Frequently asked

What is the best AI customer service tool?

It depends on the kind you need: our top helpdesk is Zoho, our top AI chatbot builder is Kommunicate, our top AI support agent is Fin and our top voice agent platform is Retellai. Each has the highest Spec Score of its kind.

Is there a free AI customer service tool?

Yes, Bland, Botpress, Chatbase and 11 more offer a free plan. Check each tool's page for what's included.

How do you rate AI customer service tools?

Each kind is scored out of 100 on its own criteria, all worked out from what the vendor publishes. Helpdesks: ai that answers your customers 25, pricing 20, channels 15, security and privacy 15, running a support team 10, integrations 10, support and branding 5. AI chatbot builders: ai that answers your customers 25, pricing 20, channels 15, security and privacy 15, running a support team 10, integrations 10, support and branding 5. AI support agents: ai that answers your customers 25, pricing 20, channels 15, security and privacy 15, running a support team 10, integrations 10, support and branding 5. The other kinds are set out under How we rate them.

How much does an AI customer service tool cost?

Paid plans start from about $0.04 to $14400/mo across the tools we track, depending on features and usage.

16 Helpdesks ranked

11 AI chatbot builders ranked

9 AI support agents ranked

3 Voice agent platforms ranked

Zoho

Fin

Zendesk

Intercom

Kustomer

Kommunicate

Chatbase

Freshworks

Help Scout

Gorgias

Front

Botpress

Richpanel

Hiver

KaptureCX

Tidio

eesel AI

Crisp

DocsBot

Capacity

tawk.to

Wonderchat

Forethought

Retellai

Chatling

Ada

Decagon

Yuma AI

Dixa

eDesk

My AskAI

CoSupport AI

Vapi

Bland

Ochatbot

Zipchat AI

AskSpot

SiteGPT

Dante-ai

How to choose an AI customer service tool

Helpdesk, AI agent, chatbot or voice

Price it the way it bills

Check the handover and the data

How we rate AI customer service tools

Helpdesks: where the 100 points go

AI that answers your customers

Pricing

Channels

Security and privacy

Running a support team

Integrations

Support and branding

AI chatbot builders: where the 100 points go

AI that answers your customers

Pricing

Channels

Security and privacy

Running a support team

Integrations

Support and branding

AI support agents: where the 100 points go

AI that answers your customers

Pricing

Channels

Security and privacy

Running a support team

Integrations

Support and branding

Voice agent platforms: where the 100 points go

AI that answers your customers

Pricing

Channels

Security and privacy

Running a support team

Integrations

Support and branding