Every score is worked out from the vendor's own pages · How we score →Disclosure
SAASINSPECTOR
Head-to-head · AI support agents · facts checked 13 Sept 2026

Fin vs Yuma AI

Fin scores 8.5 to Yuma AI's 6.0 among the AI support agents we rate, and is the better pick for 3 of the 4 kinds of buyer below.

Fin
#1 of 9 AI support agents
8.5
/ 10
From
$0.99/outcome
Free plan
No
Yuma AI
#7 of 9 AI support agents
6.0
/ 10
From
$14,400/yr
Free plan
No
The verdict

Fin wins, 8.5 to 6.0

Fin uniquely has 12 features · Yuma AI uniquely has 6 features.

Best for

Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.

Small teams on a budget
Fin
Fin 6.0 · Yuma AI 4.5 on pricing
  • Price per resolution or conversation: $0.99 against $1.2
Answering customers with AI
Yuma AI
Fin 7.8 · Yuma AI 8.8 on ai that answers your customers
  • Languages the AI answers in: 180 languages against 45 languages
Support teams on many channels
Fin
Fin 10.0 · Yuma AI 5.6 on channels and running a support team
  • Shared inbox or tickets: Fin yes, Yuma AI no
  • Help center: Fin yes, Yuma AI no
  • SLA policies: Fin yes, Yuma AI no
Regulated industries
Fin
Fin 9.5 · Yuma AI 4.0 on security and privacy
  • HIPAA: Fin yes, Yuma AI no
  • ISO 27001: Fin yes, Yuma AI no
  • Single sign-on: Fin yes, Yuma AI no
Section 01

How they score

Both are scored the same way, against the other AI support agents we rate, from facts on each vendor's own pages. Fin leads on 6 of 7 criteria.

AI that answers your customers25% of the score
Fin7.8
Yuma AI8.8
Pricing20% of the score
Fin6.0
Yuma AI4.5
Channels15% of the score
Fin10.0
Yuma AI8.0
Security and privacy15% of the score
Fin9.5
Yuma AI4.0
Running a support team10% of the score
Fin10.0
Yuma AI2.0
Integrations10% of the score
Fin10.0
Yuma AI7.5
Support and branding5% of the score
Fin8.8
Yuma AI3.8
How the score works →
Section 02

Where they differ

Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.

Languages the AI answers in
Yuma AI
Fin
45 languages
source ↗
Yuma AI
180 languages
source ↗
Price per resolution or conversation
Fin
Fin
$0.99
source ↗
Yuma AI
$1.2
source ↗
Channels it works in
Fin
Fin
Email, live_chat, voice, whatsapp, sms, messenger, instagram, slack
source ↗
Yuma AI
Email, live_chat, voice, whatsapp, sms, messenger, instagram
source ↗
HIPAA
Fin
Fin
Yes
source ↗
Yuma AI
No
source ↗
ISO 27001
Fin
Fin
Yes
source ↗
Yuma AI
No
source ↗
Single sign-on
Fin
Fin
Yes
source ↗
Yuma AI
No
source ↗
Shared inbox or tickets
Fin
Fin
Yes
source ↗
Yuma AI
No
source ↗
Help center
Fin
Fin
Yes
source ↗
Yuma AI
No
source ↗
SLA policies
Fin
Fin
Yes
source ↗
Yuma AI
No
source ↗
Connects to Zendesk, Salesforce, HubSpot, Shopify and others
Fin
Fin
Intercom, salesforce, hubspot, freshdesk, gorgias, shopify, zendesk, zapier, slack
source ↗
Yuma AI
Shopify, gorgias, zendesk, salesforce
source ↗
Ways to reach support
Fin
Fin
Email, chat, community
source ↗
Yuma AI
Chat
source ↗

Published by only one of them

What the AI learns from
Fin
Website, help_center, files, helpdesk_sync, notion
source ↗
Yuma AI
Website, help_center, files, helpdesk_sync, google_drive
source ↗
Free trial
Fin
14 days
source ↗
Yuma AI
30 days
source ↗
Choice of data region
Fin
Us, eu, au
source ↗
Yuma AI
Not published
Remove the vendor's branding
Fin
Plan
source ↗
Yuma AI
Not published
Where they match (7)
AI included in the price
Fin
Per_resolution
source ↗
Yuma AI
Per_resolution
source ↗
AI helps your human agents
Fin
Yes
source ↗
Yuma AI
Yes
source ↗
Free plan
Fin
No
source ↗
Yuma AI
No
source ↗
SOC 2
Fin
Yes
source ↗
Yuma AI
Yes
source ↗
Audit log
Fin
Yes
source ↗
Yuma AI
Yes
source ↗
Does not train AI on your data
Fin
Unless you opt out
source ↗
Yuma AI
Unless you opt out
source ↗
Automation rules
Fin
Yes
source ↗
Yuma AI
Yes
source ↗
Section 03

Pricing, plan by plan

Every plan each vendor publishes, monthly and yearly where both are offered.

Fin

Fin with your current helpdesk
$0.99 per outcome
50 outcomes/month minimum; works with Salesforce, HubSpot, Freshdesk and more; set up in under an hour
Fin with Intercom helpdesk
From $0.99 per outcome + $19 per helpdesk seat/mo
Complete AI + human agent solution; includes configurable inbox, ticketing, workflows, help center, and outbound suite
Pro Add-on
$99 per 1,000 conversations/mo
AI-powered analytics add-on: CX Score, AI Topics, Trends, AI Recommendations, Monitors, Custom AI Scorecards
Copilot Add-on
$35 per user/mo
AI assistant for human agents: instant advice, onboarding, AI translations, faster resolution

Yuma AI

Starter
— · $14,400/yr
12,000 resolutions/year, ~$1.20 per resolution
Growth
— · $40,000/yr
48,000 resolutions/year, ~$0.83 per resolution, most popular
Scale
— · $90,000/yr
120,000 resolutions/year, ~$0.75 per resolution, volume pricing drops as you grow

For everything else about each tool, read the full Fin review and Yuma AI review.

Section 04

Fin vs Yuma AI: common questions

Which is better, Fin or Yuma AI?

Fin scores 8.5 and Yuma AI 6.0 out of 10 among the AI support agents we rate. Fin is ahead on pricing, channels, security and privacy, running a support team, integrations and support and branding. Yuma AI is ahead on aI that answers your customers.

Is Fin or Yuma AI cheaper?

Fin's cheapest paid plan is $0.99/outcome and Yuma AI's is $14,400/yr. Compare what each plan includes below before going on price alone.

Do Fin and Yuma AI have a free plan?

Neither has a free plan.

What can Fin do that Yuma AI cannot?

On the facts both vendors publish: hIPAA, iSO 27001, single sign-on, shared inbox or tickets, help center and sLA policies.

Keep comparing