Gorgias vs Help Scout
Help Scout scores 7.8 to Gorgias's 7.6 among the helpdesks we rate, and is the better pick for 1 of the 4 kinds of buyer below.
Help Scout wins, 7.8 to 7.6
Help Scout has a free plan for up to 100 contacts a month; Gorgias has none, starting instead at $10 a month for 50 tickets. Gorgias's AI answers in 80 languages against Help Scout's 50, and reaches more channels, including voice and SMS, which Help Scout does not offer. Help Scout counters on privacy: its AI does not absorb account data into the model, while Gorgias's own AI learns across every brand's data with no opt out. Both are SOC 2 audited and HIPAA compliant.
Pick Gorgias if you want more AI languages and voice support.
Pick Help Scout if you want to start free and keep AI off your data.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Free plan: Help Scout yes, Gorgias no
- But Gorgias leads on monthly price, cheapest paid plan: $10 against $30
- Languages the AI answers in: Gorgias 80 languages, Help Scout 50 languages
- Channels it works in: Gorgias Email, live_chat, voice, sms, whatsapp, messenger, instagram, Help Scout Email, live_chat, sms, whatsapp, instagram, messenger
- Audit log: Gorgias yes, Help Scout no
- Choice of data region: Us, eu against Us
- But Help Scout leads on does not train AI on your data: Help Scout yes, Gorgias no
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Help Scout leads on 2 of 7 criteria.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (10)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Gorgias
Help Scout
For everything else about each tool, read the full Gorgias review and Help Scout review.
Gorgias vs Help Scout: common questions
Which is better, Gorgias or Help Scout?
Help Scout scores 7.8 and Gorgias 7.6 out of 10 among the helpdesks we rate. Help Scout is ahead on pricing and support and branding. Gorgias is ahead on security and privacy.
Is Gorgias or Help Scout cheaper?
Gorgias's cheapest paid plan is $10/mo and Help Scout's is $30/user/mo. Compare what each plan includes below before going on price alone.
Do Gorgias and Help Scout have a free plan?
Help Scout does and Gorgias does not.
What can Gorgias do that Help Scout cannot?
On the facts both vendors publish: audit log.
What can Help Scout do that Gorgias cannot?
On the facts both vendors publish: free plan and does not train AI on your data.
