Gorgias vs Help Scout
Help Scout uniquely has 8 features · Gorgias uniquely has 5 features.
| Gorgias | Help Scout | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2011 |
| HQ | San Francisco, USA | Boston, USA |
| AI model | OpenAI (direct partnership, fine-tuned for ecommerce) | Proprietary |
| User base | 17,000+ ecommerce brands | 12,000+ companies |
| Platforms | Web, iOS, Android, Chrome Extension | Web, iOS, Android |
| Languages | Multiple — 30+ languages supported | Multiple (exact count not publicly stated) |
| Pricing | ||
| Pricing model | Usage-based | Freemium |
| Free plan | No | Yes |
| Free trial | Yes | Yes |
| Starting price | $10/mo | $30/user/mo |
| Enterprise | $900/mo | $75/mo — Pro (with dedicated onboarding and strategic account manager; custom pricing for larger contracts implied) |
| All plans | Starter$10/moStarter (with ai agent)$40/moBasic$60/moBasic (with ai agent)$90/moPro$360/moPro (with ai agent)$550/moAdvanced$900/moAdvanced (with ai agent)$1,430/moEnterpriseCustom | FreeFreeStandard$30/user/moPlus$54/user/moPro$90/user/moAI Answers$0.75/resolution usage |
| Positioning | ||
| Best for | E-commerce brands scaling customer support | Growing teams managing customer support across multiple channels |
| Differentiator | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. | Help Scout combines a human-first shared inbox with contextual AI that resolves 73% of interactions on average, while maintaining a customer-friendly interface that avoids bot-heavy experiences. |
| Competitors | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada | Zendesk, Intercom, Freshdesk, Gorgias, Front |
| Features | ||
| AI Agent | ✓ | — |
| AI Inbox Assistant | — | ✓ |
| Hipaa Compliance | — | ✓ |
| Helpdesk | ✓ | — |
| Live Chat | — | ✓ |
| Multiple Inboxes | — | ✓ |
| No Credit Card for Trial | ✓ | — |
| Per Ticket Overage Pricing | ✓ | — |
| Salesforce/Jira/Hubspot Integration | — | ✓ |
| Whatsapp Messaging | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI | Salesforce, HubSpot, Jira, Shopify, Slack, Zapier, Aircall, Facebook Messenger, Instagram, WhatsApp |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |