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Best Free AI Customer Service Tools

The best AI Customer Service tools with a genuinely free plan — not a trial that expires. Ranked by our review scores, with what each free tier actually gives you before you hit its ceiling.

Part of AI Customer Service Tool

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Zoho

AI Customer Service Tool

SMBs to enterprise businesses seeking an all-in-one suite with CRM, helpdesk, and AI automation

Botpress

AI Customer Service Tool

SMBs and enterprises building AI-powered customer support agents and helpdesks without heavy engineering resources

Help Scout

AI Customer Service Tool

Growing teams managing customer support across multiple channels

Hiver

AI Customer Service Tool

Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace

eesel AI

AI Customer Service Tool

Customer support automation via tickets, blog posts, and chat

Cassidy AI

AI Customer Service Tool

Small teams and enterprises running AI automations at scale

Ochatbot

AI Customer Service Tool

Ecommerce brands on Shopify and similar platforms seeking AI-driven sales, support, and order management

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