CoSupport AI vs Forethought
Forethought scores 6.3 to CoSupport AI's 5.5 among the AI support agents we rate, and is the better pick for 3 of the 4 kinds of buyer below.
Forethought wins, 6.3 to 5.5
CoSupport AI drops its fee as volume rises, starting at $0.19 per resolved ticket with unsolved tickets costing nothing; Forethought's per resolution rate is not published. CoSupport offers a 30 day trial run as a guided pilot; Forethought offers no trial at all. Forethought holds both SOC 2 and ISO 27001; CoSupport holds ISO 27001 only, with no SOC 2 claim on its site. Both connect to Salesforce, Zendesk, Intercom and Freshdesk.
Pick CoSupport AI if you want to pay only for resolved tickets.
Pick Forethought if you need SOC 2 certification alongside ISO 27001.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Free trial: 30 days against 0 days
- Languages the AI answers in: 100 languages against 40 languages
- What the AI learns from: Help_center, helpdesk_sync, notion, google_drive against Help_center, helpdesk_sync, files
- Channels it works in: Email, live_chat, voice, slack, sms against Email, live_chat, voice
- SOC 2: Forethought yes, CoSupport AI no
- HIPAA: Forethought yes, CoSupport AI no
- Single sign-on: Forethought yes, CoSupport AI no
- But CoSupport AI leads on does not train AI on your data: CoSupport AI yes, Forethought no
How they score
Both are scored the same way, against the other AI support agents we rate, from facts on each vendor's own pages. Forethought leads on 4 of 7 criteria.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (7)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
CoSupport AI
Forethought
For everything else about each tool, read the full CoSupport AI review and Forethought review.
CoSupport AI vs Forethought: common questions
Which is better, CoSupport AI or Forethought?
Forethought scores 6.3 and CoSupport AI 5.5 out of 10 among the AI support agents we rate. Forethought is ahead on aI that answers your customers, channels, security and privacy and support and branding. CoSupport AI is ahead on pricing.
Is CoSupport AI or Forethought cheaper?
CoSupport AI's cheapest paid plan is $0.04/response and Forethought's is Custom — Team. Compare what each plan includes below before going on price alone.
Do CoSupport AI and Forethought have a free plan?
Neither has a free plan.
What can CoSupport AI do that Forethought cannot?
On the facts both vendors publish: does not train AI on your data.
What can Forethought do that CoSupport AI cannot?
On the facts both vendors publish: sOC 2, hIPAA and single sign-on.
