Every score is worked out from the vendor's own pages · How we score →Disclosure
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Freshworks logo

Best Freshworks Alternatives

Considering Freshworks? Here are the 24 best AI Customer Service Tool alternatives we've reviewed, ranked by our score.

Read our Freshworks reviewAll AI Customer Service Tool
Fin logo

Fin

Mid-market and enterprise businesses seeking an AI agent to automate customer service across multiple channels and helpdesks

8.5
Rank #1 of 9 AI support agents
Best:Channels10
Weakest:Pricing6
Ticketing: yesHelp center: yesSLA policies: yesHIPAA: yes
From $0.99No free plan
100% from published facts · checked 13 Sep
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Freshworks vs Fin →
Intercom logo

Intercom

Customer support teams ranging from startups to large enterprises

8.2
Rank #3 of 16 helpdesks
Best:Channels10
Weakest:Pricing5.5
Ticketing: yesHelp center: yesSLA policies: yesHIPAA: yes
From $39No free plan
100% from published facts · checked 13 Sep
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Freshworks vs Intercom →
Gorgias logo

Gorgias

E-commerce brands scaling customer support

7.6
Rank #7 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding3.8
Ticketing: yesHelp center: yesSLA policies: yesHIPAA: yes
From $10No free plan
98% from published facts · checked 13 Sep
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Freshworks vs Gorgias →
Zendesk logo

Zendesk

Teams needing AI-powered customer support and ticketing

8.4
Rank #2 of 16 helpdesks
Best:Channels10
Weakest:Pricing6.5
Ticketing: yesHelp center: yesSLA policies: yesHIPAA: yes
From $25No free plan
100% from published facts · checked 13 Sep
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Freshworks vs Zendesk →
Front logo

Front

Startups, enterprises, and omnichannel support teams

7.6
Rank #7 of 16 helpdesks
Best:Running a support team10
Weakest:Pricing5.5
Ticketing: yesHelp center: yesSLA policies: yesHIPAA: yes
From $35No free plan
100% from published facts · checked 13 Sep
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Freshworks vs Front →
Zoho logo

Zoho

SMBs to enterprise businesses seeking an all-in-one suite with CRM, helpdesk, and AI automation

9.0
Rank #1 of 16 helpdesks
Best:Pricing10
Weakest:AI that answers your customers7.5
Ticketing: yesHelp center: yesSLA policies: yesHIPAA: yes
From $9Free plan
95% from published facts · checked 13 Sep
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Freshworks vs Zoho →
Dixa logo

Dixa

Customer service teams from growing to enterprise scale

5.9
Rank #15 of 16 helpdesks
Best:Running a support team10
Weakest:Pricing2
Ticketing: yesHelp center: yesSLA policies: yesHIPAA: no
From $118 (€109)No free plan
97% from published facts · checked 13 Sep
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Freshworks vs Dixa →
Kustomer logo

Kustomer

B2C and B2B companies seeking an AI-native CX platform with unified customer timelines and omnichannel support

8.1
Rank #4 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding1.2
Ticketing: yesHelp center: yesSLA policies: yesHIPAA: yes
Price not publishedNo free plan
73% from published facts · checked 13 Sep
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Freshworks vs Kustomer →
Botpress logo

Botpress

SMBs and enterprises building AI-powered customer support agents and helpdesks without heavy engineering resources

7.5
Rank #3 of 11 AI chatbot builders
Best:Channels10
Weakest:Support and branding5
Ticketing: yesHelp center: yesSLA policies: yesHIPAA: yes
From $189Free plan
86% from published facts · checked 13 Sep
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Freshworks vs Botpress →
Help Scout logo

Help Scout

Growing teams managing customer support across multiple channels

7.8
Rank #5 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding6.2
Ticketing: yesHelp center: yesSLA policies: yesHIPAA: yes
From $30Free plan
100% from published facts · checked 13 Sep
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Freshworks vs Help Scout →
Yuma AI logo

Yuma AI

DTC e-commerce brands automating customer support inbox

6.0
Rank #7 of 9 AI support agents
Best:AI that answers your customers8.8
Weakest:Running a support team2
Ticketing: noHelp center: noSLA policies: noHIPAA: no
From $14,400 per yearNo free plan
96% from published facts · checked 13 Sep
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Freshworks vs Yuma AI →
Ada logo

Ada

Mid-market and enterprise companies seeking AI-first automated customer service at scale

6.1
Rank #5 of 9 AI support agents
Best:Security and privacy8.5
Weakest:Support and branding1.2
Ticketing: noHelp center: noSLA policies: noHIPAA: yes
Price not publishedNo free plan
79% from published facts · checked 13 Sep
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Freshworks vs Ada →
Bland logo

Bland

Developers and teams building AI phone call automation

5.3
Rank #3 of 3 voice agent platforms
Best:Security and privacy8.8
Weakest:Support and branding1.2
Ticketing: noHelp center: noSLA policies: noHIPAA: yes
From $0.14Free plan
82% from published facts · checked 13 Sep
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Freshworks vs Bland →
Forethought logo

Forethought

AI-powered customer support automation for teams and enterprises

6.3
Rank #4 of 9 AI support agents
Best:Integrations10
Weakest:Running a support team0
Ticketing: noHelp center: noSLA policies: noHIPAA: yes
Price not publishedNo free plan
84% from published facts · checked 13 Sep
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Freshworks vs Forethought →
Richpanel logo

Richpanel

E-commerce stores needing multi-brand support, advanced analytics, and automation

7.4
Rank #9 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding3.8
Ticketing: yesHelp center: yesSLA policies: yesHIPAA: yes
From $89No free plan
83% from published facts · checked 13 Sep
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Freshworks vs Richpanel →
tawk.to logo

tawk.to

Small to large businesses seeking a free, all-in-one customer communication platform with live chat, CRM, and AI automation

6.5
Rank #14 of 16 helpdesks
Best:Pricing8.8
Weakest:Security and privacy1
Ticketing: yesHelp center: yesSLA policies: noHIPAA: no
From $0Free plan
97% from published facts · checked 13 Sep
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Freshworks vs tawk.to →
Chatbase logo

Chatbase

SMBs and mid-market teams seeking no-code AI agents for customer support, sales, and product guidance across chat, email, and voice

7.9
Rank #2 of 11 AI chatbot builders
Best:Integrations10
Weakest:Support and branding5
Ticketing: yesHelp center: noSLA policies: yesHIPAA: yes
From $40Free plan
91% from published facts · checked 13 Sep
→
Freshworks vs Chatbase →
My AskAI logo

My AskAI

Companies using AI for customer support, from startups to large enterprises

5.8
Rank #7 of 11 AI chatbot builders
Best:Integrations10
Weakest:Running a support team2
Ticketing: noHelp center: noSLA policies: noHIPAA: no
From $199No free plan
91% from published facts · checked 13 Sep
→
Freshworks vs My AskAI →
Tidio logo

Tidio

Small to mid-sized businesses needing live chat with AI automation

7.2
Rank #12 of 16 helpdesks
Best:Integrations10
Weakest:Support and branding6.2
Ticketing: yesHelp center: noSLA policies: yesHIPAA: yes
From $29Free plan
98% from published facts · checked 26 Sep
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Freshworks vs Tidio →
eDesk logo

eDesk

E-commerce and marketplace support teams

5.9
Rank #15 of 16 helpdesks
Best:Running a support team10
Weakest:Security and privacy1.8
Ticketing: yesHelp center: yesSLA policies: yesHIPAA: no
From $49No free plan
87% from published facts · checked 26 Sep
→
Freshworks vs eDesk →
Capacity logo

Capacity

Mid-market and enterprise contact centers seeking unified AI-powered customer support automation

6.9
Rank #3 of 9 AI support agents
Best:Integrations10
Weakest:Support and branding1.2
Ticketing: yesHelp center: yesSLA policies: noHIPAA: yes
Price not publishedNo free plan
76% from published facts · checked 13 Sep
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Freshworks vs Capacity →
Hiver logo

Hiver

Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace

7.4
Rank #9 of 16 helpdesks
Best:Running a support team10
Weakest:Support and branding2.5
Ticketing: yesHelp center: yesSLA policies: yesHIPAA: yes
From $35No free plan
93% from published facts · checked 13 Sep
→
Freshworks vs Hiver →
eesel AI logo

eesel AI

Customer support automation via tickets, blog posts, and chat

7.1
Rank #2 of 9 AI support agents
Best:Integrations10
Weakest:Running a support team2
Ticketing: noHelp center: noSLA policies: noHIPAA: yes
From $0.40No free plan
97% from published facts · checked 13 Sep
→
Freshworks vs eesel AI →
CoSupport AI logo

CoSupport AI

High-volume customer support teams seeking AI-resolved ticket automation

5.5
Rank #8 of 9 AI support agents
Best:Integrations10
Weakest:Running a support team0
Ticketing: noHelp center: noSLA policies: noHIPAA: no
From $0.04No free plan
91% from published facts · checked 13 Sep
→
Freshworks vs CoSupport AI →