Freshworks vs My AskAI
Freshworks uniquely has 11 features · My AskAI uniquely has 7 features.
| Freshworks | My AskAI | |
|---|---|---|
| Company | ||
| Founded | 2010 | 2022 |
| HQ | San Mateo, USA | London, United Kingdom |
| AI model | Freddy AI (Proprietary, built on OpenAI and other LLMs) | — |
| User base | 60,000+ businesses | 250+ businesses, 1.4M+ tickets resolved |
| Platforms | Web, iOS, Android, Chrome | Web, Chrome Extension |
| Languages | 30+ | 95+ languages (fully multilingual) |
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $29/mo | $199/mo |
| Enterprise | Custom | From $999/mo |
| Refund policy | — | 60% AI resolution or money back guarantee stated on pricing page |
| All plans | Starter$29/moGrowth$59/moPro$119/moEnterpriseCustom | Pro$199/moScale$499/moEnterpriseFrom $999/mo |
| Positioning | ||
| Best for | IT teams | Companies using AI for customer support, from startups to large enterprises |
| Differentiator | Freddy AI included in Enterprise plan with AI Copilot add-on available across Pro and Enterprise | At approximately $0.10 per ticket, My AskAI claims to be up to 5x cheaper than competing AI agents like Intercom Fin and Zendesk AI while achieving over 75% average ticket resolution directly within existing helpdesks — no developer required. |
| Competitors | Zendesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, Zoho Desk | Intercom Fin, Zendesk AI, Freshdesk Freddy, HubSpot Breeze AI, Gorgias AI |
| Features | ||
| AI Self Learning | — | ✓ |
| Advanced Analytics & Insights | — | ✓ |
| Automated Sentiment Scoring | — | ✓ |
| Change Management | ✓ | — |
| Freddy AI Copilot | ✓ | — |
| Helpdesk Integrations (Zendesk, Intercom, Freshdesk) | — | ✓ |
| Incident Management | ✓ | — |
| Knowledge Management | ✓ | — |
| Multi Agent Setup | — | ✓ |
| Sla Management | ✓ | — |
| Soc 2 Type Ii Certified | — | ✓ |
| Workload Management | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Microsoft Teams, Google Workspace, WhatsApp, Facebook Messenger, Twilio | Intercom, Zendesk, Gorgias, Freshdesk, HubSpot, Google Drive, Notion, Slack, Microsoft Teams, Chrome Extension, CRMs/ERPs/APIs via custom connection |
| Salesforce | ✓ | — |
| Shopify | ✓ | — |
| Slack | ✓ | ✓ |
| Zapier | ✓ | — |