Freshworks vs Zoho
Zoho scores 9.0 to Freshworks's 7.8 among the helpdesks we rate, and is the better pick for 2 of the 4 kinds of buyer below.
Zoho wins, 9.0 to 7.8
Zoho starts at $9 a month per user on Express, the cheapest plan in the category, and includes a genuine Free Forever plan; Freshworks has neither a free tier nor a price this low, starting at $23 for Growth. Zoho also covers ten data regions against Freshworks' five. Freshworks answers in 60 languages with its AI; Zoho does not publish a language count. Zoho's own support includes live chat, where Freshworks offers only email, phone and community forums.
Pick Freshworks if you want a published AI language count.
Pick Zoho if you want the lowest price and a free plan.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Free plan: Zoho yes, Freshworks no
- Monthly price, cheapest paid plan: $9 against $23
- What the AI learns from: Freshworks not published, Zoho Help_center
- Languages the AI answers in: Freshworks 60 languages, Zoho not published
- AI included in the price: Included against Per_resolution
- Channels it works in: Freshworks Email, live_chat, whatsapp, sms, messenger, instagram, Zoho Email, live_chat, whatsapp, instagram, messenger, voice
- Does not train AI on your data: Zoho yes, Freshworks does not say
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Zoho leads on 5 of 7 criteria.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (10)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Freshworks
Zoho
For everything else about each tool, read the full Freshworks review and Zoho review.
Freshworks vs Zoho: common questions
Which is better, Freshworks or Zoho?
Zoho scores 9.0 and Freshworks 7.8 out of 10 among the helpdesks we rate. Zoho is ahead on aI that answers your customers, pricing, security and privacy, integrations and support and branding.
Is Freshworks or Zoho cheaper?
Freshworks's cheapest paid plan is $19/mo per agent (Freshservice Starter, billed yearly) and Zoho's is $9/mo, Zoho Desk Express. Compare what each plan includes below before going on price alone.
Do Freshworks and Zoho have a free plan?
Zoho does and Freshworks does not.
What can Zoho do that Freshworks cannot?
On the facts both vendors publish: free plan.
