Freshworks vs Intercom
Intercom scores 8.2 to Freshworks's 7.8 among the helpdesks we rate, and is the better pick for 1 of the 4 kinds of buyer below.
Intercom wins, 8.2 to 7.8
Freshworks costs $23 a month per agent on Growth, well under Intercom's $39 for Essential. Freshworks also offers more data regions, five against Intercom's three, and its AI answers in 60 languages against Intercom's 45. Intercom counters with a stated AI opt out: customers can request their data be excluded from third-party AI training, with deletion inside 30 days. Both are HIPAA compliant and ISO 27001 certified, and both give a 14 day free trial.
Pick Freshworks if you want more data regions and language coverage.
Pick Intercom if you want a clear AI data opt out policy.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Monthly price, cheapest paid plan: $23 against $39
- What the AI learns from: Freshworks not published, Intercom Help_center, website, files, helpdesk_sync, notion
- Languages the AI answers in: 60 languages against 45 languages
- Channels it works in: Email, live_chat, voice, whatsapp, sms, messenger, instagram, slack against Email, live_chat, whatsapp, sms, messenger, instagram
- Choice of data region: Freshworks Us, eu, ae, in, au, Intercom Us, eu, au
- Does not train AI on your data: Freshworks not published, Intercom Unless you opt out
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Intercom leads on 3 of 7 criteria.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (13)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Freshworks
Intercom
For everything else about each tool, read the full Freshworks review and Intercom review.
Freshworks vs Intercom: common questions
Which is better, Freshworks or Intercom?
Intercom scores 8.2 and Freshworks 7.8 out of 10 among the helpdesks we rate. Intercom is ahead on aI that answers your customers, channels and support and branding. Freshworks is ahead on pricing.
Is Freshworks or Intercom cheaper?
Freshworks's cheapest paid plan is $19/mo per agent (Freshservice Starter, billed yearly) and Intercom's is $39/mo. Compare what each plan includes below before going on price alone.
Do Freshworks and Intercom have a free plan?
Neither has a free plan.
