Freshworks vs Richpanel
Freshworks uniquely has 11 features · Richpanel uniquely has 7 features.
| Freshworks | Richpanel | |
|---|---|---|
| Company | ||
| Founded | 2010 | 2019 |
| HQ | San Mateo, USA | San Francisco, USA |
| AI model | Freddy AI (Proprietary, built on OpenAI and other LLMs) | Proprietary |
| User base | 60,000+ businesses | — |
| Platforms | Web, iOS, Android, Chrome | Web, iOS, Android, Windows, Mac |
| Languages | 30+ | Yes — multilingual support with real-time two-way translation for agents |
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $29/mo | $89/mo |
| Enterprise | Custom | Custom |
| Refund policy | — | 30-day full refund guarantee if 30% cost savings and 50% automation targets are not met within 30 days, even on annual contracts |
| All plans | Starter$29/moGrowth$59/moPro$119/moEnterpriseCustom | PRO$89/mo per agentPRO MAX$119/mo per agentENTERPRISECustomSocial Media Moderator AI (Add-on)Free (up to 1,000 comments/month; tiered pricing for higher volumes) usageSidekick AI (Add-on)Free for unlimited useSelf Service Portal (Add-on)FreeCustomer Service AI (Add-on)$0.20 per AI-handled conversation per credit |
| Positioning | ||
| Best for | IT teams | E-commerce stores needing multi-brand support, advanced analytics, and automation |
| Differentiator | Freddy AI included in Enterprise plan with AI Copilot add-on available across Pro and Enterprise | 30% guaranteed savings vs Zendesk/Gorgias, 50% fewer tickets in 60 days, Self-Service Portal with automations |
| Competitors | Zendesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, Zoho Desk | Gorgias, Zendesk |
| Features | ||
| Advanced Analytics | — | ✓ |
| Automations | — | ✓ |
| Change Management | ✓ | — |
| Freddy AI Copilot | ✓ | — |
| Incident Management | ✓ | — |
| Knowledge Management | ✓ | — |
| Multi Brand Support | — | ✓ |
| Multi Channel Support | — | ✓ |
| Sla Management | — | ✓ |
| Sla Management | ✓ | — |
| Self Service Portal | — | ✓ |
| Workload Management | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Microsoft Teams, Google Workspace, WhatsApp, Facebook Messenger, Twilio | Shopify, Facebook, Instagram, WhatsApp, SMS, Phone, Email, Live Chat, multiple e-commerce platforms, help desk importer for Zendesk/Gorgias migration |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | — |