Head-to-head · facts checked 13 Sept 2026
Fin vs Freshworks
Fin uniquely has 6 features · Freshworks uniquely has 6 features.
From
$19/mo per agent (Freshservice Starter, billed yearly)
Free plan
No
The verdict
Fin or Freshworks?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Fin
Fin with your current helpdesk
$0.99 per outcome
50 outcomes/month minimum; works with Salesforce, HubSpot, Freshdesk and more; set up in under an hour
Fin with Intercom helpdesk
From $0.99 per outcome + $19 per helpdesk seat/mo
Complete AI + human agent solution; includes configurable inbox, ticketing, workflows, help center, and outbound suite
Pro Add-on
$99 per 1,000 conversations/mo
AI-powered analytics add-on: CX Score, AI Topics, Trends, AI Recommendations, Monitors, Custom AI Scorecards
Copilot Add-on
$35 per user/mo
AI assistant for human agents: instant advice, onboarding, AI translations, faster resolution
Freshworks
Starter
$29/mo · $19/mo per agent billed yearly ($228/yr)
Incident management, knowledge management, task management, support portal; 14-day free trial
Growth
$59/mo · $49/mo per agent billed yearly ($588/yr)
Service catalog, SLA management, on-call management, cloud management; Freddy AI Copilot add-on
Pro
$119/mo · $99/mo per agent billed yearly ($1,188/yr)
Unified IT service management with AI; Freddy AI Copilot add-on
Enterprise
Custom
Advanced features and customizations
For everything else about each tool, read the full Fin review and Freshworks review.
Side by side
| Company | ||
| Founded | 2011 | 2010 |
| HQ | San Francisco, USA | San Mateo, USA |
| AI model | Apex 1.0 and Apex Flash (proprietary, custom-trained on customer experience interactions) | Freddy AI (Proprietary, built on OpenAI and other LLMs) |
| User base | 12,000+ customers | 60,000+ businesses |
| Platforms | Web, Voice, Chat, Email, SMS, WhatsApp, Slack, Instagram, Facebook Messenger, API | Web, iOS, Android, Chrome |
| Languages | Dozens of languages with real-time translation | 60+ |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $0.99/outcome | $19/mo per agent (Freshservice Starter, billed yearly) |
| Enterprise | Custom — contact sales | Custom |
| All plans | Fin with your current helpdesk — $0.99 per outcome Fin with Intercom helpdesk — From $0.99 per outcome + $19 per helpdesk seat/mo Pro Add-on — $99 per 1,000 conversations/mo Copilot Add-on — $35 per user/mo | Starter — $29/mo Growth — $59/mo Pro — $119/mo Enterprise — Custom |
| Positioning | ||
| Best for | Mid-market and enterprise businesses seeking an AI agent to automate customer service across multiple channels and helpdesks | IT teams |
| Differentiator | Fin uses proprietary Apex AI models custom-trained on billions of customer experience interactions, achieving an industry-leading average 76% resolution rate across 12,000+ customers with outcome-based pricing so you only pay when issues are truly resolved. | Freddy AI included in Enterprise plan with AI Copilot add-on available across Pro and Enterprise |
| Competitors | Zendesk AI, Freshdesk Freddy AI, Salesforce Einstein, Intercom (standalone), Ada, Tidio | Zendesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, Zoho Desk |
| Features | ||
| AI Copilot for Agents | ✓ | — |
| Change Management | — | ✓ |
| Email & Ticketing | ✓ | — |
| Freddy AI Copilot | — | ✓ |
| Incident Management | — | ✓ |
| Knowledge Management | — | ✓ |
| Live Chat Support | ✓ | — |
| Proactive Outbound Suite | ✓ | — |
| Sla Management | — | ✓ |
| Whatsapp & Sms | ✓ | — |
| Workflow Automations | ✓ | — |
| Workload Management | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Salesforce, HubSpot, Freshdesk, Intercom, Shopify, Slack, WhatsApp, SMS, Instagram, Facebook Messenger, Okta, Azure AD, OneLogin, MCP | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Microsoft Teams, Google Workspace, WhatsApp, Facebook Messenger, Twilio |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |
Section 02
Fin vs Freshworks: common questions
Is Fin or Freshworks cheaper?
Fin's cheapest paid plan is $0.99/outcome and Freshworks's is $19/mo per agent (Freshservice Starter, billed yearly). Compare what each plan includes below before going on price alone.
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