CoSupport AI vs Freshworks
Freshworks uniquely has 10 features · CoSupport AI uniquely has 6 features.
| CoSupport AI | Freshworks | |
|---|---|---|
| Company | ||
| Founded | 2020 | 2010 |
| HQ | — | San Mateo, USA |
| AI model | Proprietary (USPTO-patented architecture US11823031B1) | Freddy AI (Proprietary, built on OpenAI and other LLMs) |
| User base | 300+ brands | 60,000+ businesses |
| Platforms | Email, Chat, Apps, Social, Voice | Web, iOS, Android, Chrome |
| Languages | 40+ | 30+ |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | No — 30-day free pilot with 1,000 free AI responses, not a permanent free tier | No |
| Free trial | Yes — 30-day pilot (1,000 free responses, no charge) | Yes |
| Starting price | $0.04/response | $29/mo |
| Enterprise | Custom — enterprise/custom volume pricing available on request | Custom |
| Refund policy | Full refund if AI does not hit 60% resolution rate by day 60 of service | — |
| All plans | Resolution-Basedfrom $0.19 per resolved ticket usageServer-Basedfrom $99/moResponse-Basedfrom $0.04 per response usage | Starter$29/moGrowth$59/moPro$119/moEnterpriseCustom |
| Positioning | ||
| Best for | High-volume customer support teams seeking AI-resolved ticket automation | IT teams |
| Differentiator | Three pricing models: resolution-based (pay per resolved ticket), server-based (flat monthly fee), and response-based (pay per AI reply); voice AI agent documented in legal terms powered by ElevenLabs | Freddy AI included in Enterprise plan with AI Copilot add-on available across Pro and Enterprise |
| Competitors | Intercom Fin, Zendesk AI, Freshdesk Freddy AI, Tidio, Forethought | Zendesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, Zoho Desk |
| Features | ||
| Change Management | — | ✓ |
| Freddy AI Copilot | — | ✓ |
| Incident Management | — | ✓ |
| Knowledge Management | — | ✓ |
| Resolution Based Pricing | ✓ | — |
| Response Based Pricing | ✓ | — |
| Sla Management | — | ✓ |
| Server Based Pricing | ✓ | — |
| Unlimited AI Responses (Server Plan) | ✓ | — |
| Voice AI Agent | ✓ | — |
| Volume Discounts | ✓ | — |
| Workload Management | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, Shopify, Slack | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Microsoft Teams, Google Workspace, WhatsApp, Facebook Messenger, Twilio |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | — | ✓ |