Freshworks vs Front
Freshworks uniquely has 6 features · Front uniquely has 6 features.
| Freshworks | Front | |
|---|---|---|
| Company | ||
| Founded | 2010 | 2013 |
| HQ | San Mateo, USA | San Francisco, USA |
| AI model | Freddy AI (Proprietary, built on OpenAI and other LLMs) | Proprietary |
| User base | 60,000+ businesses | 9,300+ companies |
| Platforms | Web, iOS, Android, Chrome | Web, iOS, Android, Chrome |
| Languages | 30+ | Multi-language (knowledge base supports multiple languages on Enterprise) |
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $29/mo | $35/seat/mo |
| Enterprise | Custom | Only available on annual plan |
| All plans | Starter$29/moGrowth$59/moPro$119/moEnterpriseCustom | Starter$35/seat/moProfessional$85/seat/moEnterpriseCustomAutopilot (AI Add-on)$0.05/conversation usageCopilot (AI Add-on)$20/seat/moSmart QA (AI Add-on)$20/seat/moSmart CSAT (AI Add-on)$10/seat/moSmart QA + Smart CSAT Bundle$25/seat/moNative WhatsApp ChannelMeta-billed costs + 20% admin fee usageAPI Rate Limit Increase$200 per 100 API requests/min |
| Positioning | ||
| Best for | IT teams | Startups, enterprises, and omnichannel support teams |
| Differentiator | Freddy AI included in Enterprise plan with AI Copilot add-on available across Pro and Enterprise | Front unifies team inboxes, omnichannel conversations, and AI automation into one coordinated platform built specifically for complex, cross-departmental customer operations rather than simple FAQ bots. |
| Competitors | Zendesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, Zoho Desk | Zendesk, Freshdesk, Intercom, Help Scout, Salesforce Service Cloud, Hiver, Missive, Pylon |
| Features | ||
| AI Copilot, Qa, and Csat | — | ✓ |
| AI Topics and Automation Rules | — | ✓ |
| Advanced Analytics | — | ✓ |
| Change Management | ✓ | — |
| Freddy AI Copilot | ✓ | — |
| Incident Management | ✓ | — |
| Knowledge Management | ✓ | — |
| Multi Language Knowledge Base | — | ✓ |
| Omnichannel Support | — | ✓ |
| Sla Management | ✓ | — |
| Shared Inbox and Ticketing | — | ✓ |
| Workload Management | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Microsoft Teams, Google Workspace, WhatsApp, Facebook Messenger, Twilio | Salesforce, HubSpot, Slack, Shopify, Zapier, SMS, WhatsApp, social channels, voice/telephony, 160+ integrations total |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |