Freshworks vs Yuma AI
Freshworks uniquely has 13 features · Yuma AI uniquely has 6 features.
| Freshworks | Yuma AI | |
|---|---|---|
| Company | ||
| Founded | 2010 | 2022 |
| HQ | San Mateo, USA | San Francisco, USA |
| AI model | Freddy AI (Proprietary, built on OpenAI and other LLMs) | Proprietary (GPT-4 based) |
| User base | 60,000+ businesses | — |
| Platforms | Web, iOS, Android, Chrome | Web |
| Languages | 30+ | 15+ (mentioned handling 15 languages in reviews) |
| Pricing | ||
| Pricing model | Subscription | Custom |
| Free plan | No | No |
| Free trial | Yes | Yes — 30 days |
| Starting price | $29/mo | $14,400/yr |
| Enterprise | Custom | Custom |
| All plans | Starter$29/moGrowth$59/moPro$119/moEnterpriseCustom | StarterGrowthScale |
| Positioning | ||
| Best for | IT teams | DTC e-commerce brands automating customer support inbox |
| Differentiator | Freddy AI included in Enterprise plan with AI Copilot add-on available across Pro and Enterprise | Pay only for full resolutions; multi-agent specialist system with brand-voice guardrails and computer vision |
| Competitors | Zendesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, Zoho Desk | Tidio, Freshdesk, Intercom, Gorgias AI, Gladly, Siena AI |
| Features | ||
| Brand Voice & Guardrail Controls | — | ✓ |
| Change Management | ✓ | — |
| Computer Vision | — | ✓ |
| Custom Integrations | — | ✓ |
| Deep Search Across Ticket History | — | ✓ |
| Freddy AI Copilot | ✓ | — |
| Incident Management | ✓ | — |
| Knowledge Management | ✓ | — |
| Multi Agent Specialist System | — | ✓ |
| Multi Brand & Multi Store Routing | — | ✓ |
| Sla Management | ✓ | — |
| Workload Management | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | — |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | — |
| Hubspot | ✓ | — |
| Key Integrations | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Microsoft Teams, Google Workspace, WhatsApp, Facebook Messenger, Twilio | Shopify, Gorgias, Zendesk, Kustomer, Gladly, Re:amaze, Front, Klaviyo, Recharge, Loop Returns, Skio, ShipStation, ShipBob, BigBlue, Yotpo, Seal Subscriptions, Subscribfy, Salesforce Service Cloud |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | — |