Dixa vs Freshworks
Freshworks uniquely has 10 features · Dixa uniquely has 6 features.
| Dixa | Freshworks | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2010 |
| HQ | Copenhagen, Denmark | San Mateo, USA |
| AI model | Proprietary (Mim AI Agent + GPT-powered Co-Pilot) | Freddy AI (Proprietary, built on OpenAI and other LLMs) |
| User base | — | 60,000+ businesses |
| Platforms | Web | Web, iOS, Android, Chrome |
| Languages | 30+ (Mim AI Agent supports 30+ languages) | 30+ |
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Free plan | No | No |
| Free trial | No | Yes |
| Starting price | €109/agent/mo | $29/mo |
| Enterprise | Custom | Custom |
| All plans | Growth€109/agent/moUltimate€169/agent/moPrime€215/agent/mo | Starter$29/moGrowth$59/moPro$119/moEnterpriseCustom |
| Positioning | ||
| Best for | Customer service teams from growing to enterprise scale | IT teams |
| Differentiator | Dixa unifies every channel (including native voice) and its own agentic AI (Mim) from day one in a single platform purpose-built for ecommerce, with per-conversation AI pricing rather than per-resolution to keep costs predictable. | Freddy AI included in Enterprise plan with AI Copilot add-on available across Pro and Enterprise |
| Competitors | Zendesk, Freshdesk, Intercom, Gorgias, Kustomer | Zendesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, Zoho Desk |
| Features | ||
| 3rd Party AI Integrations | ✓ | — |
| AI Agent (Mim) | ✓ | — |
| Call Recording | ✓ | — |
| Change Management | — | ✓ |
| Freddy AI Copilot | — | ✓ |
| Ivr | ✓ | — |
| Incident Management | — | ✓ |
| Intelligent Routing | ✓ | — |
| Knowledge Base | ✓ | — |
| Knowledge Management | — | ✓ |
| Sla Management | — | ✓ |
| Workload Management | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Shopify, Klaviyo, 35+ native integrations, 3rd-party AI integrations (Ultimate+), custom integrations via API and webhooks | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Microsoft Teams, Google Workspace, WhatsApp, Facebook Messenger, Twilio |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |
| Zapier | — | ✓ |