eesel AI vs Freshworks
Freshworks uniquely has 10 features · eesel AI uniquely has 6 features.
| eesel AI | Freshworks | |
|---|---|---|
| Company | ||
| Founded | 2021 | 2010 |
| HQ | Sydney, Australia | San Mateo, USA |
| AI model | GPT-4 / Claude (underlying LLMs, proprietary orchestration) | Freddy AI (Proprietary, built on OpenAI and other LLMs) |
| User base | 1.2M+ users supported across customer base | 60,000+ businesses |
| Platforms | Web, Slack, Microsoft Teams, Zendesk, Freshdesk, Intercom, Jira, Salesforce, Shopify, and other helpdesk/chat platforms | Web, iOS, Android, Chrome |
| Languages | Multiple — responds in the language the customer writes in (explicitly stated); 20+ languages supported | 30+ |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | Yes — $50 free usage credit plus 2 free blog generations, no credit card required, all features unlocked | No |
| Free trial | Yes | Yes |
| Starting price | $0.40/ticket | $29/mo |
| Enterprise | $1,000/mo platform fee plus usage | Custom |
| All plans | FreeFree usageTickets$100/mo (up to $20,000/mo) usageBlog Posts$20/mo (up to $2,000/mo) usageChat Widget`$100/mo (up to $20,000/mo) | Starter$29/moGrowth$59/moPro$119/moEnterpriseCustom |
| Positioning | ||
| Best for | Customer support automation via tickets, blog posts, and chat | IT teams |
| Differentiator | Usage-based pricing billed per ticket or conversation handled, not per reply or message | Freddy AI included in Enterprise plan with AI Copilot add-on available across Pro and Enterprise |
| Competitors | Intercom Fin, Tidio, Freshdesk Freddy AI, Zendesk AI, Forethought, My AskAI | Zendesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, Zoho Desk |
| Features | ||
| Blog Post Generation | ✓ | — |
| Change Management | — | ✓ |
| Chat Widget | ✓ | — |
| Freddy AI Copilot | — | ✓ |
| Helpdesk Integration | ✓ | — |
| Incident Management | — | ✓ |
| Knowledge Management | — | ✓ |
| Multilingual Support | ✓ | — |
| SEO Writing Included | ✓ | — |
| Sla Management | — | ✓ |
| Ticket Automation | ✓ | — |
| Workload Management | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Zendesk, Freshdesk, Intercom, Jira Service Management, Salesforce Service Cloud, Front, Slack, Microsoft Teams, Confluence, Notion, Google Docs, SharePoint, Shopify | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Microsoft Teams, Google Workspace, WhatsApp, Facebook Messenger, Twilio |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | — | ✓ |