Head-to-head · facts checked 13 Sept 2026
Botpress vs Freshworks
Botpress uniquely has 7 features · Freshworks uniquely has 7 features.
From
$19/mo per agent (Freshservice Starter, billed yearly)
Free plan
No
The verdict
Botpress or Freshworks?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Botpress
Free
Free
100 conversations, no top-ups or overages
Plus
$189/mo · $150/mo billed yearly
250 conversations/mo included, packs of 100 for $65 ($0.65/convo) monthly or $50 ($0.50/convo) annually Scales up to $6,559/yr ($6,520/yr) with usage.
Team
$939/mo · $750/mo billed yearly
1,500 conversations/mo included, packs of 100 for $50 ($0.50/convo) monthly or per annual billing Scales up to $5,189/yr ($5,000/yr) with usage.
Enterprise
Custom
Custom conversation volume and pricing
Freshworks
Starter
$29/mo · $19/mo per agent billed yearly ($228/yr)
Incident management, knowledge management, task management, support portal; 14-day free trial
Growth
$59/mo · $49/mo per agent billed yearly ($588/yr)
Service catalog, SLA management, on-call management, cloud management; Freddy AI Copilot add-on
Pro
$119/mo · $99/mo per agent billed yearly ($1,188/yr)
Unified IT service management with AI; Freddy AI Copilot add-on
Enterprise
Custom
Advanced features and customizations
For everything else about each tool, read the full Botpress review and Freshworks review.
Side by side
| Company | ||
| Founded | 2015 | 2010 |
| HQ | Montreal, Canada | San Mateo, USA |
| AI model | Multiple LLMs (GPT-4, Claude, Gemini, and others via Hub) | Freddy AI (Proprietary, built on OpenAI and other LLMs) |
| User base | 750K+ AI agents built | 60,000+ businesses |
| Platforms | Web, WhatsApp, Webchat, Voice (Enterprise), API | Web, iOS, Android, Chrome |
| Languages | 100+ (multilingual support via LLM translation layer) | 60+ |
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Free plan | Yes | No |
| Free trial | No | Yes |
| Starting price | $189/mo | $19/mo per agent (Freshservice Starter, billed yearly) |
| Enterprise | Custom | Custom |
| All plans | Free — Free Plus — $189/mo Team — $939/mo Enterprise — Custom | Starter — $29/mo Growth — $59/mo Pro — $119/mo Enterprise — Custom |
| Positioning | ||
| Best for | SMBs and enterprises building AI-powered customer support agents and helpdesks without heavy engineering resources | IT teams |
| Differentiator | AI-native helpdesk that resolves multi-step support tickets end-to-end (refunds, account updates, workflows) without per-seat pricing, built on 10 years of AI infrastructure with SOC II, GDPR, and KPMG pen-testing. | Freddy AI included in Enterprise plan with AI Copilot add-on available across Pro and Enterprise |
| Competitors | Intercom, Zendesk, Tidio, Freshdesk, Drift | Zendesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, Zoho Desk |
| Features | ||
| AI Usage Included | ✓ | — |
| Botpress Studio + Adk | ✓ | — |
| Change Management | — | ✓ |
| Freddy AI Copilot | — | ✓ |
| Incident Management | — | ✓ |
| Knowledge Management | — | ✓ |
| Sla Management | — | ✓ |
| Teams, Routing & Rbac | ✓ | — |
| Technical Support via Live Chat | ✓ | — |
| Unlimited AI Agents | ✓ | — |
| Whitelabel Webchat | ✓ | — |
| Workload Management | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | — |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | WhatsApp, Webchat, Voice (Enterprise), Shopify, Salesforce, HubSpot, Slack, Zapier, Zendesk, Intercom, and 100+ via Hub | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Microsoft Teams, Google Workspace, WhatsApp, Facebook Messenger, Twilio |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |
Section 02
Botpress vs Freshworks: common questions
Is Botpress or Freshworks cheaper?
Botpress's cheapest paid plan is $189/mo and Freshworks's is $19/mo per agent (Freshservice Starter, billed yearly). Compare what each plan includes below before going on price alone.
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