Intercom vs Tidio
Tidio uniquely has 12 features · Intercom uniquely has 7 features.
| Intercom | Tidio | |
|---|---|---|
| Company | ||
| Founded | 2011 | 2013 |
| HQ | San Francisco, USA | San Francisco, USA |
| AI model | Proprietary (Fin AI, built on multiple LLMs including OpenAI) | Lyro (Proprietary, built on Claude/OpenAI foundation) |
| User base | 30,000+ businesses | 300K+ |
| Platforms | Web, iOS, Android, Chrome Extension | Web, iOS, Android, Windows, Mac, Chrome |
| Languages | 45+ | 25+ |
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $29/mo | $29/mo |
| Enterprise | Custom — contact sales | Contact for pricing |
| All plans | Essential$29/mo per seatAdvanced$99/mo per seatExpert$139/mo per seatFin AI Agent (standalone)$0.99 per outcome usagePro Add-on$99/moCopilot Add-onFrom $29/mo per agentProactive Support Plus Add-on$99/mo | Starter$29/moGrowth$59/moPlus$300/mo usagePremiumCustom |
| Positioning | ||
| Best for | Customer support teams ranging from startups to large enterprises | Small to mid-sized businesses needing live chat with AI automation |
| Differentiator | Fin AI Agent included on every plan with usage-based pricing at $0.99 per Fin outcome; WhatsApp and SMS available on all plans but charged separately based on usage | Combines live chat, AI agent (Lyro), and proactive flow automation in one platform with transparent usage-based pricing |
| Competitors | Zendesk, Freshdesk, HubSpot Service Hub, Salesforce Service Cloud, Drift | Intercom, Zendesk, Gorgias, LiveChat, Freshdesk |
| Features | ||
| AI Agent Conversations | — | ✓ |
| AI Chatbot (Lyro) | — | ✓ |
| Advanced Analytics | — | ✓ |
| Annual Billing Discount | — | ✓ |
| Automatic Chat Assignment | — | ✓ |
| Fin AI Agent | ✓ | — |
| Hipaa Support | ✓ | — |
| Live Chat | — | ✓ |
| Live Chat & Ticketing | — | ✓ |
| Live Typing Preview | — | ✓ |
| Macros | — | ✓ |
| Multibrand Messenger | ✓ | — |
| Proactive Chat Flows | — | ✓ |
| Sso & Identity Management | ✓ | — |
| Shared Inbox & Ticketing | ✓ | — |
| Ticketing System | — | ✓ |
| Usage Based Pricing Calculator | — | ✓ |
| Workflows Automation Builder | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Salesforce, Stripe, Jira, HubSpot, Slack, Shopify, Zapier, GitHub, Zendesk, 350+ total integrations | Shopify, Salesforce, Zendesk, HubSpot, Messenger, Instagram, WhatsApp, Email, WordPress, Magento, Squarespace, Zapier, and 120+ total integrations |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |