Gorgias vs Intercom
Intercom scores 8.2 to Gorgias's 7.6 among the helpdesks we rate, and is the better pick for 3 of the 4 kinds of buyer below.
Intercom wins, 8.2 to 7.6
Gorgias starts at $10 a month for 50 tickets against Intercom's $39 a month per seat, a different model that can cost less at low ticket volumes. Gorgias's AI answers in 80 languages against Intercom's 45. Intercom is ISO 27001 certified and lets customers opt out of AI training; Gorgias does not state its ISO status and its own AI learns across every brand's data with no opt out offered. Both are SOC 2 audited and HIPAA compliant.
Pick Gorgias if you want more AI languages and lower entry pricing.
Pick Intercom if you want ISO 27001 certification and an AI opt out.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Monthly price, cheapest paid plan: $10 against $39
- What the AI learns from: Help_center, website, files, helpdesk_sync, notion against Website, help_center, files
- But Gorgias leads on languages the AI answers in: 80 languages against 45 languages
- Channels it works in: Email, live_chat, voice, whatsapp, sms, messenger, instagram, slack against Email, live_chat, voice, sms, whatsapp, messenger, instagram
- Choice of data region: Us, eu, au against Us, eu
- Does not train AI on your data: Unless you opt out against No
- ISO 27001: Intercom yes, Gorgias does not say
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Intercom leads on 4 of 7 criteria.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (12)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Gorgias
Intercom
For everything else about each tool, read the full Gorgias review and Intercom review.
Gorgias vs Intercom: common questions
Which is better, Gorgias or Intercom?
Intercom scores 8.2 and Gorgias 7.6 out of 10 among the helpdesks we rate. Intercom is ahead on aI that answers your customers, channels, security and privacy and support and branding. Gorgias is ahead on pricing.
Is Gorgias or Intercom cheaper?
Gorgias's cheapest paid plan is $10/mo and Intercom's is $39/mo. Compare what each plan includes below before going on price alone.
Do Gorgias and Intercom have a free plan?
Neither has a free plan.
