Head-to-head · helpdesks · facts checked 13 Sept 2026
Gorgias vs Intercom
Intercom scores 8.2 to Gorgias's 7.6 among the helpdesks we rate, and is the better pick for 3 of the 4 kinds of buyer below.
The verdict
Intercom wins, 8.2 to 7.6
Gorgias starts at $10 a month for 50 tickets against Intercom's $39 a month per seat, a different model that can cost less at low ticket volumes. Gorgias's AI answers in 80 languages against Intercom's 45. Intercom is ISO 27001 certified and lets customers opt out of AI training; Gorgias does not state its ISO status and its own AI learns across every brand's data with no opt out offered. Both are SOC 2 audited and HIPAA compliant.
Pick Gorgias if you want more AI languages and lower entry pricing.
Pick Intercom if you want ISO 27001 certification and an AI opt out.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
Small teams on a budget
Gorgias
Gorgias 7.5 · Intercom 5.5 on pricing
- Monthly price, cheapest paid plan: $10 against $39
Answering customers with AI
Intercom
Gorgias 7.2 · Intercom 7.8 on ai that answers your customers
- What the AI learns from: Help_center, website, files, helpdesk_sync, notion against Website, help_center, files
- But Gorgias leads on languages the AI answers in: 80 languages against 45 languages
Support teams on many channels
Intercom
Gorgias 8.8 · Intercom 10.0 on channels and running a support team
- Channels it works in: Email, live_chat, voice, whatsapp, sms, messenger, instagram, slack against Email, live_chat, voice, sms, whatsapp, messenger, instagram
Regulated industries
Intercom
Gorgias 7.8 · Intercom 9.5 on security and privacy
- Choice of data region: Us, eu, au against Us, eu
- Does not train AI on your data: Unless you opt out against No
- ISO 27001: Intercom yes, Gorgias does not say
Section 01
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Intercom leads on 4 of 7 criteria.
AI that answers your customers25% of the score
Gorgias7.2
Intercom7.8
Pricing20% of the score
Gorgias7.5
Intercom5.5
Channels15% of the score
Gorgias8.0
Intercom10.0
Security and privacy15% of the score
Gorgias7.8
Intercom9.5
Running a support team10% of the score
Gorgias10.0
Intercom10.0
Integrations10% of the score
Gorgias7.5
Intercom7.5
Support and branding5% of the score
Gorgias3.8
Intercom8.8
Section 02
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
What the AI learns from
Intercom
Channels it works in
Intercom
Remove the vendor's branding
Intercom
Gorgias
No
Published by only one of them
ISO 27001
Gorgias
Not published
Where they match (12)
Section 03
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Gorgias
Starter
$10/mo · N/A
~50 tickets/mo helpdesk base; AI Agent add-on pay-per-resolution; unlimited agents
Starter (with ai agent)
$40/mo · N/A
~50 tickets/mo helpdesk base; AI Agent add-on pay-per-resolution; unlimited agents
Basic
$60/mo · $600/yr
~300 tickets/mo; core helpdesk + AI Agent pay-per-resolution; unlimited agents
Basic (with ai agent)
$90/mo · $924/yr
~300 tickets/mo; core helpdesk + AI Agent pay-per-resolution; unlimited agents
Pro
$360/mo · $3,600/yr
~2,000 tickets/mo; advanced automation, revenue reporting; unlimited agents
Pro (with ai agent)
$550/mo · $5,652/yr
~2,000 tickets/mo; advanced automation, revenue reporting; unlimited agents
Advanced
$900/mo · $9,000/yr
~5,000 tickets/mo; full feature set, priority support; unlimited agents
Advanced (with ai agent)
$1,430/mo · $14,724/yr
~5,000 tickets/mo; full feature set, priority support; unlimited agents
Enterprise
Custom
5,000+ tickets/mo; custom contract, dedicated support, SLA guarantees
Intercom
Essential
$29/mo per seat · $228/yr
Includes Fin AI Agent, Messenger, shared inbox, ticketing, pre-built reports, public help center; + $0.99 per Fin outcome
Advanced
$99/mo per seat · $1,020/yr
Everything in Essential plus multiple team inboxes, workflows automation builder, round robin assignment, private & multilingual Help Center, 20 free Lite seats; + $0.99 per Fin outcome
Expert
$139/mo per seat · $1,584/yr
Everything in Advanced plus SSO & identity management, HIPAA support, SLAs, multibrand Messenger/Help Center, 50 free Lite seats; + $0.99 per Fin outcome
Fin AI Agent (standalone)
$0.99 per outcome
Use Fin with existing helpdesk (Salesforce etc.), no seats required, set up in under an hour
Pro Add-on
$99/mo
CX Score, Topics, Recommendations, Monitors, Custom Scorecards; includes 1,000 conversation analyses/mo
Copilot Add-on
From $29/mo per agent
Personal AI assistant in inbox; unlimited usage; 10 free Copilot conversations per agent/mo on base plans
Proactive Support Plus Add-on
$99/mo
Posts, Checklists, Product Tours, Surveys, Series campaign builder; includes 500 messages sent/mo
Section 04
Pros and cons
From each tool's full review, written from the same checked facts.
Gorgias
Pros
- Native one-click Shopify integration pulls order data, customer history, and product catalog directly into the conversation view.
- Agents can issue refunds, apply discounts, cancel orders, and initiate upsells without leaving the ticket interface.
- AI Agent 3.0 is built on an OpenAI partnership and trained on over a billion support conversations, fine-tuned specifically for ecommerce.
- The AI is positioned to drive revenue through pre-sale guidance and upsells, not just ticket deflection.
- Shopify invested directly in Gorgias, explaining the exceptional depth of the native integration.
- Serves over 17,000 ecommerce brands with a claimed 40% market share among Shopify stores.
- Omnichannel inbox consolidates support across channels with an AI layer built on top for automation.
Cons
- For non-Shopify ecommerce brands, the value proposition becomes significantly more complicated and less compelling.
- The product is narrowly purpose-built for ecommerce, making it a poor fit for general-purpose helpdesk use cases.
- The research is based on third-party reviews and vendor documentation rather than direct hands-on product testing.
- Pricing complexity may emerge at scale, as suggested by 'the math gets complicated fast' for non-Shopify users.
- Heavy reliance on AI automation may not suit brands that prefer high-touch, human-led customer support workflows.
- Peak season ticket backlogs remain a recurring complaint among operators in Shopify forums and G2 threads.
Intercom
Pros
- Fin, Intercom's native AI agent, is architecturally integrated into the same system human agents use, preserving full customer context across handovers.
- The platform supports 45+ languages, making it genuinely viable for international support teams.
- Intercom connects with hundreds of tools including Salesforce, HubSpot, Stripe, Jira, Shopify, and Slack via its marketplace.
- The unified platform bundles live chat, ticketing, AI agent, and knowledge base into a single coherent product rather than stitched-together tools.
- Intercom 2 brought over 60 product updates, signaling active and fast-moving development.
- The platform runs across web, iOS, Android, and a Chrome extension, covering most agent workflows.
- With 30,000+ businesses on the platform since 2011, Intercom has a long and verifiable track record.
Cons
- Key features like SLAs, multilingual Help Center, and white-label options are gated behind higher-tier plans, pushing real costs well above the entry price.
- The Essential plan starts at $39/month but the features most teams actually need require more expensive upgrades.
- The 'AI Agent era' positioning is partly marketing language, and whether the product execution matches the vision is what reviewers dispute.
- Intercom is explicitly not positioned as a budget tool, making it a poor fit for cost-sensitive or early-stage teams.
- The full changelog for Intercom 2's 60+ updates hasn't been clearly published, making it hard to evaluate what actually changed.
- Fast product iteration may introduce instability or learning curve for teams that need consistency in their support tooling.
Section 05
Gorgias vs Intercom: common questions
Which is better, Gorgias or Intercom?
Intercom scores 8.2 and Gorgias 7.6 out of 10 among the helpdesks we rate. Intercom is ahead on aI that answers your customers, channels, security and privacy and support and branding. Gorgias is ahead on pricing.
Is Gorgias or Intercom cheaper?
Gorgias's cheapest paid plan is $10/mo and Intercom's is $39/mo. Compare what each plan includes below before going on price alone.
Do Gorgias and Intercom have a free plan?
Neither has a free plan.
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