Gorgias vs Intercom
Intercom uniquely has 9 features · Gorgias uniquely has 4 features.
| Gorgias | Intercom | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2011 |
| HQ | San Francisco, USA | San Francisco, USA |
| AI model | OpenAI (direct partnership, fine-tuned for ecommerce) | Proprietary (Fin AI, built on multiple LLMs including OpenAI) |
| User base | 17,000+ ecommerce brands | 30,000+ businesses |
| Platforms | Web, iOS, Android, Chrome Extension | Web, iOS, Android, Chrome Extension |
| Languages | Multiple — 30+ languages supported | 45+ |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $10/mo | $29/mo |
| Enterprise | $900/mo | Custom — contact sales |
| All plans | Starter$10/moStarter (with ai agent)$40/moBasic$60/moBasic (with ai agent)$90/moPro$360/moPro (with ai agent)$550/moAdvanced$900/moAdvanced (with ai agent)$1,430/moEnterpriseCustom | Essential$29/mo per seatAdvanced$99/mo per seatExpert$139/mo per seatFin AI Agent (standalone)$0.99 per outcome usagePro Add-on$99/moCopilot Add-onFrom $29/mo per agentProactive Support Plus Add-on$99/mo |
| Positioning | ||
| Best for | E-commerce brands scaling customer support | Customer support teams ranging from startups to large enterprises |
| Differentiator | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. | Fin AI Agent included on every plan with usage-based pricing at $0.99 per Fin outcome; WhatsApp and SMS available on all plans but charged separately based on usage |
| Competitors | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada | Zendesk, Freshdesk, HubSpot Service Hub, Salesforce Service Cloud, Drift |
| Features | ||
| AI Agent | ✓ | — |
| Fin AI Agent | — | ✓ |
| Hipaa Support | — | ✓ |
| Helpdesk | ✓ | — |
| Multibrand Messenger | — | ✓ |
| No Credit Card for Trial | ✓ | — |
| Per Ticket Overage Pricing | ✓ | — |
| Sso & Identity Management | — | ✓ |
| Shared Inbox & Ticketing | — | ✓ |
| Workflows Automation Builder | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI | Salesforce, Stripe, Jira, HubSpot, Slack, Shopify, Zapier, GitHub, Zendesk, 350+ total integrations |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |