Tidio vs Zoho
Tidio uniquely has 12 features · Zoho uniquely has 1 feature.
| Tidio | Zoho | |
|---|---|---|
| Company | ||
| Founded | 2013 | 1996 |
| HQ | San Francisco, USA | Chennai, India |
| AI model | Lyro (Proprietary, built on Claude/OpenAI foundation) | Zia (Proprietary AI) |
| User base | 300K+ | 130M+ users globally |
| Platforms | Web, iOS, Android, Windows, Mac, Chrome | Web, iOS, Android, Windows, Mac, Chrome Extension |
| Languages | 25+ | 30+ languages |
| Pricing | ||
| Pricing model | Freemium | Freemium |
| Free plan | No | Yes — Zoho Desk free plan for up to 3 agents; Zoho CRM free for up to 3 users |
| Free trial | Yes | Yes — 15 days |
| Starting price | $29/mo | $7/mo — Zoho Desk Express |
| Enterprise | Contact for pricing | Custom — Zoho Enterprise plans available with dedicated support and professional services |
| Refund policy | — | Refund available — prorated refunds per Zoho's refund policy |
| All plans | Starter$29/moGrowth$59/moPlus$300/mo usagePremiumCustom | FreeFreeExpress$7/moStandard$14/moProfessional$23/moEnterprise$40/moZoho One$37/mo |
| Positioning | ||
| Best for | Small to mid-sized businesses needing live chat with AI automation | SMBs to enterprise businesses seeking an all-in-one suite with CRM, helpdesk, and AI automation |
| Differentiator | Combines live chat, AI agent (Lyro), and proactive flow automation in one platform with transparent usage-based pricing | Zoho offers a fully integrated, privacy-first software suite of 55+ apps covering CRM, helpdesk, finance, and more — all owned and operated without advertising-based revenue models. |
| Competitors | Intercom, Zendesk, Gorgias, LiveChat, Freshdesk | Salesforce Service Cloud, Freshdesk, HubSpot Service Hub, Zendesk, Intercom |
| Features | ||
| AI Agent Conversations | ✓ | — |
| AI Chatbot (Lyro) | ✓ | — |
| Advanced Analytics | ✓ | — |
| Annual Billing Discount | ✓ | — |
| Automatic Chat Assignment | ✓ | — |
| Live Chat | ✓ | — |
| Live Chat & Ticketing | ✓ | — |
| Live Typing Preview | ✓ | — |
| Macros | ✓ | — |
| Proactive Chat Flows | ✓ | — |
| Ticketing System | ✓ | — |
| Usage Based Pricing Calculator | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Shopify, Salesforce, Zendesk, HubSpot, Messenger, Instagram, WhatsApp, Email, WordPress, Magento, Squarespace, Zapier, and 120+ total integrations | Zoho CRM, Zoho SalesIQ, Google Workspace, Microsoft 365, Slack, Salesforce, HubSpot, Shopify, Zapier, Twilio, Jira |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |