Gorgias vs Tidio
Gorgias scores 7.6 to Tidio's 7.2 among the helpdesks we rate, and is the better pick for 3 of the 4 kinds of buyer below.
Gorgias wins, 7.6 to 7.2
Gorgias starts at $10 a month for 50 tickets, undercutting Tidio's $31.32 a month Starter plan, though Tidio does offer a free plan with 50 conversations a month that Gorgias does not match. Gorgias runs a customer-facing help center on every plan; Tidio does not offer one as a product. Gorgias's Gaia assistant also helps human agents summarize and tag tickets; Tidio's equivalent, Copilot, is sold as a separate Chrome extension rather than a built-in feature.
Pick Gorgias if you want a real help center and agent assist.
Pick Tidio if you want to start on a free plan.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Monthly price, cheapest paid plan: $10 against $31.32
- Free plan: Tidio yes, Gorgias no
- Languages the AI answers in: 80 languages against 48 languages
- Help center: Gorgias yes, Tidio no
- Channels it works in: Email, live_chat, voice, sms, whatsapp, messenger, instagram against Live_chat, email, messenger, instagram, whatsapp
- Audit log: Gorgias yes, Tidio no
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Gorgias leads on 4 of 7 criteria.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (7)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Gorgias
Tidio
For everything else about each tool, read the full Gorgias review and Tidio review.
Gorgias vs Tidio: common questions
Which is better, Gorgias or Tidio?
Gorgias scores 7.6 and Tidio 7.2 out of 10 among the helpdesks we rate. Gorgias is ahead on aI that answers your customers, channels, security and privacy and running a support team. Tidio is ahead on pricing, integrations and support and branding.
Is Gorgias or Tidio cheaper?
Gorgias's cheapest paid plan is $10/mo and Tidio's is $29/mo. Compare what each plan includes below before going on price alone.
Do Gorgias and Tidio have a free plan?
Tidio does and Gorgias does not.
What can Gorgias do that Tidio cannot?
On the facts both vendors publish: audit log and help center.
What can Tidio do that Gorgias cannot?
On the facts both vendors publish: free plan.
