Gorgias vs Tidio
Tidio uniquely has 15 features · Gorgias uniquely has 5 features.
| Gorgias | Tidio | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2013 |
| HQ | San Francisco, USA | San Francisco, USA |
| AI model | OpenAI (direct partnership, fine-tuned for ecommerce) | Lyro (Proprietary, built on Claude/OpenAI foundation) |
| User base | 17,000+ ecommerce brands | 300K+ |
| Platforms | Web, iOS, Android, Chrome Extension | Web, iOS, Android, Windows, Mac, Chrome |
| Languages | Multiple — 30+ languages supported | 25+ |
| Pricing | ||
| Pricing model | Usage-based | Freemium |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $10/mo | $29/mo |
| Enterprise | $900/mo | Contact for pricing |
| All plans | Starter$10/moStarter (with ai agent)$40/moBasic$60/moBasic (with ai agent)$90/moPro$360/moPro (with ai agent)$550/moAdvanced$900/moAdvanced (with ai agent)$1,430/moEnterpriseCustom | Starter$29/moGrowth$59/moPlus$300/mo usagePremiumCustom |
| Positioning | ||
| Best for | E-commerce brands scaling customer support | Small to mid-sized businesses needing live chat with AI automation |
| Differentiator | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. | Combines live chat, AI agent (Lyro), and proactive flow automation in one platform with transparent usage-based pricing |
| Competitors | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada | Intercom, Zendesk, Gorgias, LiveChat, Freshdesk |
| Features | ||
| AI Agent | ✓ | — |
| AI Agent Conversations | — | ✓ |
| AI Chatbot (Lyro) | — | ✓ |
| Advanced Analytics | — | ✓ |
| Annual Billing Discount | — | ✓ |
| Automatic Chat Assignment | — | ✓ |
| Helpdesk | ✓ | — |
| Live Chat | — | ✓ |
| Live Chat & Ticketing | — | ✓ |
| Live Typing Preview | — | ✓ |
| Macros | — | ✓ |
| No Credit Card for Trial | ✓ | — |
| Per Ticket Overage Pricing | ✓ | — |
| Proactive Chat Flows | — | ✓ |
| Ticketing System | — | ✓ |
| Usage Based Pricing Calculator | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI | Shopify, Salesforce, Zendesk, HubSpot, Messenger, Instagram, WhatsApp, Email, WordPress, Magento, Squarespace, Zapier, and 120+ total integrations |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |