Gorgias vs Tidio
Gorgias scores 7.6 to Tidio's 6.6 among the helpdesks we rate, and is the better pick for 3 of the 4 kinds of buyer below.
Gorgias wins, 7.6 to 6.6
Gorgias starts at $10 a month for 50 tickets, undercutting Tidio's $31.32 a month Starter plan, though Tidio does offer a free plan with 50 conversations a month that Gorgias does not match. Gorgias runs a customer-facing help center on every plan; Tidio does not offer one as a product. Gorgias's Gaia assistant also helps human agents summarize and tag tickets; Tidio's equivalent, Copilot, is sold as a separate Chrome extension rather than a built-in feature.
Pick Gorgias if you want a real help center and agent assist.
Pick Tidio if you want to start on a free plan.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Monthly price, cheapest paid plan: $10 against $31.32
- Free plan: Tidio yes, Gorgias no
- AI helps your human agents: Gorgias yes, Tidio no
- Languages the AI answers in: 80 languages against 48 languages
- Help center: Gorgias yes, Tidio no
- Channels it works in: Email, live_chat, voice, sms, whatsapp, messenger, instagram against Live_chat, email, messenger, instagram, whatsapp
- Audit log: Gorgias yes, Tidio no
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Gorgias leads on 4 of 7 criteria.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Gorgias
Tidio
Pros and cons
From each tool's full review, written from the same checked facts.
Gorgias
- Native one-click Shopify integration pulls order data, customer history, and product catalog directly into the conversation view.
- Agents can issue refunds, apply discounts, cancel orders, and initiate upsells without leaving the ticket interface.
- AI Agent 3.0 is built on an OpenAI partnership and trained on over a billion support conversations, fine-tuned specifically for ecommerce.
- The AI is positioned to drive revenue through pre-sale guidance and upsells, not just ticket deflection.
- Shopify invested directly in Gorgias, explaining the exceptional depth of the native integration.
- Serves over 17,000 ecommerce brands with a claimed 40% market share among Shopify stores.
- Omnichannel inbox consolidates support across channels with an AI layer built on top for automation.
- For non-Shopify ecommerce brands, the value proposition becomes significantly more complicated and less compelling.
- The product is narrowly purpose-built for ecommerce, making it a poor fit for general-purpose helpdesk use cases.
- The research is based on third-party reviews and vendor documentation rather than direct hands-on product testing.
- Pricing complexity may emerge at scale, as suggested by 'the math gets complicated fast' for non-Shopify users.
- Heavy reliance on AI automation may not suit brands that prefer high-touch, human-led customer support workflows.
- Peak season ticket backlogs remain a recurring complaint among operators in Shopify forums and G2 threads.
Tidio
- Lyro AI agent performs better than expected, handling repetitive queries like order status, return policies, and FAQs without human intervention.
- Available across web, iOS, Android, Windows, Mac, and Chrome, giving small teams the flexibility to run support on the go.
- The ticketing system includes email management, automated replies, macros, and auto-assignment for a complete helpdesk experience.
- The Flows builder allows teams to set up rule-based automations without any coding knowledge required.
- Lyro can be trained on custom data via FAQ uploads, website scraping, FAQ scraping, or direct Zendesk article imports.
- Built-in human handover means Lyro passes unresolved conversations to agents with a reportedly clean transition.
- With 300,000+ users and over a decade of development since 2013, Tidio is a proven and mature platform.
- Pricing structure is likely to frustrate buyers who don't fit the specific use case Tidio is optimized for.
- The product is often underestimated as just a live chat tool, leading to mismatched expectations at the evaluation stage.
- Lyro's AI layer is built on top of Claude and OpenAI foundations rather than a fully proprietary model, raising questions about differentiation.
- Whether the human handover and copilot assistance works as cleanly in practice as Tidio claims is unclear from research alone.
- The platform is primarily aimed at small and mid-sized businesses, making it potentially underpowered for enterprise-level needs.
- Review is based on aggregate research rather than hands-on testing, meaning real-world edge cases may not be fully represented.
Gorgias vs Tidio: common questions
Which is better, Gorgias or Tidio?
Gorgias scores 7.6 and Tidio 6.6 out of 10 among the helpdesks we rate. Gorgias is ahead on aI that answers your customers, channels, security and privacy and running a support team. Tidio is ahead on pricing, integrations and support and branding.
Is Gorgias or Tidio cheaper?
Gorgias's cheapest paid plan is $10/mo and Tidio's is $29/mo. Compare what each plan includes below before going on price alone.
Do Gorgias and Tidio have a free plan?
Tidio does and Gorgias does not.
What can Gorgias do that Tidio cannot?
On the facts both vendors publish: aI helps your human agents, audit log and help center.
What can Tidio do that Gorgias cannot?
On the facts both vendors publish: free plan.
