Tidio vs Zendesk
Zendesk scores 8.4 to Tidio's 7.2 among the helpdesks we rate, and is the better pick for 3 of the 4 kinds of buyer below.
Zendesk wins, 8.4 to 7.2
Tidio has a free plan with 50 conversations a month; Zendesk has none, starting at $25 a month per agent for Support Team, below Tidio's $31.32 for Starter. Zendesk runs a customer-facing help center on its Suite plans; Tidio does not offer one as a product at all. Tidio lists more integrations, including Salesforce, HubSpot, Shopify, Slack, Zapier, Zendesk and Intercom, seven in total against Zendesk's four. Zendesk is ISO 27001 certified; Tidio is not.
Pick Tidio if you want to start free and connect to more tools.
Pick Zendesk if you need a real customer-facing help center.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Free plan: Tidio yes, Zendesk no
- But Zendesk leads on monthly price, cheapest paid plan: $25 against $31.32
- What the AI learns from: Help_center, website, notion, google_drive against Website, files, qa_pairs
- Languages the AI answers in: 80 languages against 48 languages
- Help center: Zendesk yes, Tidio no
- Channels it works in: Email, live_chat, voice, whatsapp, instagram, messenger, sms, slack against Live_chat, email, messenger, instagram, whatsapp
- ISO 27001: Zendesk yes, Tidio no
- Audit log: Zendesk yes, Tidio no
- Choice of data region: Us, eu, uk, jp, au against Eu, us
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Zendesk leads on 5 of 7 criteria.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (7)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Tidio
Zendesk
For everything else about each tool, read the full Tidio review and Zendesk review.
Tidio vs Zendesk: common questions
Which is better, Tidio or Zendesk?
Zendesk scores 8.4 and Tidio 7.2 out of 10 among the helpdesks we rate. Zendesk is ahead on aI that answers your customers, channels, security and privacy, running a support team and support and branding. Tidio is ahead on pricing and integrations.
Is Tidio or Zendesk cheaper?
Tidio's cheapest paid plan is $29/mo and Zendesk's is $25/mo. Compare what each plan includes below before going on price alone.
Do Tidio and Zendesk have a free plan?
Tidio does and Zendesk does not.
What can Tidio do that Zendesk cannot?
On the facts both vendors publish: free plan.
What can Zendesk do that Tidio cannot?
On the facts both vendors publish: iSO 27001, audit log and help center.
