Dixa vs Tidio
Tidio uniquely has 17 features · Dixa uniquely has 7 features.
| Dixa | Tidio | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2013 |
| HQ | Copenhagen, Denmark | San Francisco, USA |
| AI model | Proprietary (Mim AI Agent + GPT-powered Co-Pilot) | Lyro (Proprietary, built on Claude/OpenAI foundation) |
| User base | — | 300K+ |
| Platforms | Web | Web, iOS, Android, Windows, Mac, Chrome |
| Languages | 30+ (Mim AI Agent supports 30+ languages) | 25+ |
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Free plan | No | No |
| Free trial | No | Yes |
| Starting price | €109/agent/mo | $29/mo |
| Enterprise | Custom | Contact for pricing |
| All plans | Growth€109/agent/moUltimate€169/agent/moPrime€215/agent/mo | Starter$29/moGrowth$59/moPlus$300/mo usagePremiumCustom |
| Positioning | ||
| Best for | Customer service teams from growing to enterprise scale | Small to mid-sized businesses needing live chat with AI automation |
| Differentiator | Dixa unifies every channel (including native voice) and its own agentic AI (Mim) from day one in a single platform purpose-built for ecommerce, with per-conversation AI pricing rather than per-resolution to keep costs predictable. | Combines live chat, AI agent (Lyro), and proactive flow automation in one platform with transparent usage-based pricing |
| Competitors | Zendesk, Freshdesk, Intercom, Gorgias, Kustomer | Intercom, Zendesk, Gorgias, LiveChat, Freshdesk |
| Features | ||
| 3rd Party AI Integrations | ✓ | — |
| AI Agent (Mim) | ✓ | — |
| AI Agent Conversations | — | ✓ |
| AI Chatbot (Lyro) | — | ✓ |
| Advanced Analytics | — | ✓ |
| Annual Billing Discount | — | ✓ |
| Automatic Chat Assignment | — | ✓ |
| Call Recording | ✓ | — |
| Ivr | ✓ | — |
| Intelligent Routing | ✓ | — |
| Knowledge Base | ✓ | — |
| Live Chat | — | ✓ |
| Live Chat & Ticketing | — | ✓ |
| Live Typing Preview | — | ✓ |
| Macros | — | ✓ |
| Proactive Chat Flows | — | ✓ |
| Ticketing System | — | ✓ |
| Usage Based Pricing Calculator | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Shopify, Klaviyo, 35+ native integrations, 3rd-party AI integrations (Ultimate+), custom integrations via API and webhooks | Shopify, Salesforce, Zendesk, HubSpot, Messenger, Instagram, WhatsApp, Email, WordPress, Magento, Squarespace, Zapier, and 120+ total integrations |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |
| Zapier | — | ✓ |