Intercom vs Zoho
Zoho scores 9.0 to Intercom's 8.2 among the helpdesks we rate, and is the better pick for 2 of the 4 kinds of buyer below.
Zoho wins, 9.0 to 8.2
Zoho starts at $9 a month with a free plan; Intercom has no free tier and starts at $39. Zoho includes its AI agent in the price, while Intercom's Fin is billed per resolution. Zoho does not train on your data at all; Intercom only keeps your data out of training if you opt out. Zoho also publishes ten data regions against Intercom's three.
Pick Intercom if you want slack as a customer channel.
Pick Zoho if you want the lowest price with a free plan and no training.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Free plan: Zoho yes, Intercom no
- Monthly price, cheapest paid plan: $9 against $39
- Languages the AI answers in: Intercom 45 languages, Zoho not published
- What the AI learns from: Help_center, website, files, helpdesk_sync, notion against Help_center
- AI included in the price: Included against Per_resolution
- Channels it works in: Email, live_chat, voice, whatsapp, sms, messenger, instagram, slack against Email, live_chat, whatsapp, instagram, messenger, voice
- Does not train AI on your data: Yes against unless you opt out
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Zoho leads on 3 of 7 criteria.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (11)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Intercom
Zoho
For everything else about each tool, read the full Intercom review and Zoho review.
Intercom vs Zoho: common questions
Which is better, Intercom or Zoho?
Zoho scores 9.0 and Intercom 8.2 out of 10 among the helpdesks we rate. Zoho is ahead on pricing, security and privacy and integrations. Intercom is ahead on aI that answers your customers and channels.
Is Intercom or Zoho cheaper?
Intercom's cheapest paid plan is $39/mo and Zoho's is $9/mo, Zoho Desk Express. Compare what each plan includes below before going on price alone.
Do Intercom and Zoho have a free plan?
Zoho does and Intercom does not.
What can Zoho do that Intercom cannot?
On the facts both vendors publish: free plan.
