Gorgias vs Zendesk
Zendesk scores 8.4 to Gorgias's 7.6 among the helpdesks we rate, and is the better pick for 3 of the 4 kinds of buyer below.
Zendesk wins, 8.4 to 7.6
Gorgias starts at $10 a month for 50 tickets, a different pricing model from Zendesk's $25 a month per agent, which can undercut Zendesk for small ticket volumes. Zendesk is ISO 27001 certified; Gorgias does not state this on its own site. Both are SOC 2 audited and HIPAA compliant, and both bill AI usage per resolution. Zendesk also reaches more data regions, five against Gorgias's two, US and EU.
Pick Gorgias if your ticket volume is low and per-seat pricing doesn't fit.
Pick Zendesk if you want ISO 27001 certification and more data regions.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Monthly price, cheapest paid plan: $10 against $25
- What the AI learns from: Help_center, website, notion, google_drive against Website, help_center, files
- Channels it works in: Email, live_chat, voice, whatsapp, instagram, messenger, sms, slack against Email, live_chat, voice, sms, whatsapp, messenger, instagram
- Choice of data region: Us, eu, uk, jp, au against Us, eu
- ISO 27001: Zendesk yes, Gorgias does not say
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Zendesk leads on 4 of 7 criteria.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (13)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Gorgias
Zendesk
For everything else about each tool, read the full Gorgias review and Zendesk review.
Gorgias vs Zendesk: common questions
Which is better, Gorgias or Zendesk?
Zendesk scores 8.4 and Gorgias 7.6 out of 10 among the helpdesks we rate. Zendesk is ahead on aI that answers your customers, channels, security and privacy and support and branding. Gorgias is ahead on pricing.
Is Gorgias or Zendesk cheaper?
Gorgias's cheapest paid plan is $10/mo and Zendesk's is $25/mo. Compare what each plan includes below before going on price alone.
Do Gorgias and Zendesk have a free plan?
Neither has a free plan.
