Gorgias vs Zendesk
Zendesk uniquely has 8 features · Gorgias uniquely has 4 features.
| Gorgias | Zendesk | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2007 |
| HQ | San Francisco, USA | San Francisco, USA |
| AI model | OpenAI (direct partnership, fine-tuned for ecommerce) | Proprietary (Zendesk AI + Forethought) |
| User base | 17,000+ ecommerce brands | 4,086+ reviews on Capterra |
| Platforms | Web, iOS, Android, Chrome Extension | Web, iOS, Android, API |
| Languages | Multiple — 30+ languages supported | 40+ |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes — 14 days |
| Starting price | $10/mo | $25/mo |
| Enterprise | $900/mo | Custom (Talk to Sales) |
| All plans | Starter$10/moStarter (with ai agent)$40/moBasic$60/moBasic (with ai agent)$90/moPro$360/moPro (with ai agent)$550/moAdvanced$900/moAdvanced (with ai agent)$1,430/moEnterpriseCustom | Support Team$25/agent/moSuite Team$69/agent/moSuite Professional$149/agent/moSuite Enterprise + CopilotCustom |
| Positioning | ||
| Best for | E-commerce brands scaling customer support | Teams needing AI-powered customer support and ticketing |
| Differentiator | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. | Zendesk combines a self-improving Resolution Learning Loop with Forethought AI agents that work across any platform without migration, delivering up to 80% automation while continuously learning from every resolved interaction. |
| Competitors | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada | Intercom, Freshdesk, Salesforce Service Cloud, HubSpot Service Hub, Zoho Desk |
| Features | ||
| AI Agent | ✓ | — |
| AI Agents | — | ✓ |
| Admin Copilot | — | ✓ |
| Generative AI for Voice | — | ✓ |
| Helpdesk | ✓ | — |
| Ivr Phone Tree | — | ✓ |
| Knowledge Base | — | ✓ |
| No Credit Card for Trial | ✓ | — |
| Omnichannel Routing | — | ✓ |
| Per Ticket Overage Pricing | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Zoom, Microsoft Teams, Google Analytics, Magento, 1,000+ apps in marketplace |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |