01In plain English
PCI DSS is the security standard set by the card networks for anyone who handles card payment details. It covers how card numbers are stored, sent and protected, and how often systems are tested.
02Why it matters when you are choosing
It matters when a tool touches payments directly, such as a store builder, a checkout or a support tool that might see card details. If the tool is PCI compliant, far less of that burden falls on you.
03What to check
Ask the vendor
Ask for the attestation of compliance and the level. Check whether card data ever reaches the tool itself or goes straight to a payment provider.
04The tools
10of 11 checked
10 of the 11 tools we checked state PCI DSS compliance. Each one is checked against the vendor's own pages. A tool missing from this list may not have been checked yet, which is not the same as a no.
Workato
8.0
Rank #4 of 11 workflow automation tools
Best:Building workflows10
Weakest:Support5
Test environments: yesSelf-hosted: noBring your own key: yesAgent testing: no
Price not publishedFree plan
73% from published facts · checked 13 Sep
→
Shopify
8.5
Rank #1 of 5 AI store and page builders
Best:Privacy and trust10
Weakest:Pricing7
Free plan: noFree trial: yesAPI: yes
From $39No free plan
100% from published facts · checked 24 Sep
→
Ada
6.1
Rank #5 of 9 AI support agents
Best:Security and privacy8.5
Weakest:Support and branding1.2
Ticketing: noHelp center: noSLA policies: noHIPAA: yes
Price not publishedNo free plan
79% from published facts · checked 13 Sep
→
Bland
5.3
Rank #3 of 3 voice agent platforms
Best:Security and privacy8.8
Weakest:Support and branding1.2
Ticketing: noHelp center: noSLA policies: noHIPAA: yes
From $0.14Free plan
82% from published facts · checked 13 Sep
→
Tidio
7.2
Rank #12 of 16 helpdesks
Best:Integrations10
Weakest:Support and branding6.2
Ticketing: yesHelp center: noSLA policies: yesHIPAA: yes
From $29Free plan
98% from published facts · checked 26 Sep
→
Decagon
6.1
Rank #5 of 9 AI support agents
Best:Security and privacy9.5
Weakest:Support and branding1.2
Ticketing: noHelp center: noSLA policies: noHIPAA: yes
Price not publishedNo free plan
79% from published facts · checked 13 Sep
→
WRITER
7.6
Rank #2 of 7 go-to-market platforms
Best:Building workflows10
Weakest:Support2.5
Test environments: yesSelf-hosted: yesBring your own key: yesAgent testing: no
Price not publishedNo free plan
70% from published facts · checked 13 Sep
→
Vapi
5.5
Rank #2 of 3 voice agent platforms
Best:Pricing8.8
Weakest:Running a support team2
Ticketing: noHelp center: noSLA policies: noHIPAA: yes
Price not publishedFree plan
79% from published facts · checked 13 Sep
→
Wizzy
5.4
Rank #4 of 5 AI site search tools
Best:Privacy and trust7
Weakest:What the search does beyond the basics4.5
Orders results per shopper: noSearch by image: yes
From $199No free plan
88% from published facts · checked 24 Sep
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Apollo.io
Free plan: yesFree trial: yesAPI: yesHuman-in-the-loop: yesRoles & permissions: yes
From $65Free plan
→