Tray.ai vs Zapier
Tray.ai uniquely has 6 features · Zapier uniquely has 6 features.
| Tray.ai | Zapier | |
|---|---|---|
| Company | ||
| Founded | 2012 | 2011 |
| HQ | San Francisco, CA | San Francisco, USA |
| AI model | Proprietary (Merlin Agent Builder); supports Claude, Codex, and other AI IDEs | Multiple — OpenAI, Anthropic, Google Gemini, and others via integrations |
| User base | — | 8M+ users |
| Platforms | Web, API, Claude Code plugin, Codex plugin | Web, iOS, Android, Chrome Extension |
| Languages | 25+ | English (primary), with multi-language app support |
| Pricing | ||
| Pricing model | Custom | Freemium |
| Free plan | No | Yes |
| Free trial | No — demo-based only | Yes |
| Starting price | — | $29.99/mo |
| Enterprise | Enterprise – Unlimited workspaces, 180-day insights, advanced on-premise, SSO, HIPAA, regional hosting, log streaming, data engineering | Contact for pricing |
| Refund policy | — | Generally non-refundable, subject to limited exceptions in legal terms |
| All plans | ProContact for pricingTeamContact for pricingEnterpriseContact for pricingAgent Development (Add-on)Contact for pricing | Free$0/moProfessional$29.99/mo (up to $5,099/mo)Team$103.50/mo (up to $5,999/mo)EnterpriseCustom |
| Positioning | ||
| Best for | Enterprises and departments needing governed automation, MCP, and agent integration across multiple use cases | Workflow automation and AI-powered system building |
| Differentiator | Governed platform combining agents, MCP, intelligent automation, and integration with centralized access controls and audit capabilities; rebranded from Tray.io to Tray.ai in 2024 | Zapier combines 9,000+ app integrations with native AI agents, chatbots, MCP connectivity, and an enterprise-grade platform—all in one no-code automation layer. |
| Competitors | Workato, MuleSoft, Boomi, Zapier | Make (Integromat), n8n, Workato, Tray.io, Microsoft Power Automate |
| Features | ||
| 700+ Connectors | ✓ | — |
| AI Fields | — | ✓ |
| Agent Governance | ✓ | — |
| Guardian Log Masking | ✓ | — |
| Log Retention Management | ✓ | — |
| Mcp Support | ✓ | — |
| Multi Step Zap Workflows | — | ✓ |
| Saml Sso | — | ✓ |
| Sso | ✓ | — |
| Shared App Connections | — | ✓ |
| Webhooks | — | ✓ |
| Zapier Copilot | — | ✓ |
| AI Agents | ✓ | ✓ |
| API Webhooks | ✓ | ✓ |
| Conditional Logic | ✓ | ✓ |
| Custom Code | ✓ | ✓ |
| Data Transform | ✓ | ✓ |
| Error Handling | ✓ | ✓ |
| Execution Logs | ✓ | ✓ |
| Human in Loop | ✓ | ✓ |
| Num Integrations | 700+ | 9,000+ |
| Scheduled Runs | ✓ | ✓ |
| Team Features | ✓ | ✓ |
| Trigger Types | webhook / schedule / event (e.g. Salesforce closed-won opp) / API / MCP tool call | Webhook / Schedule / Email / App events / Form submissions / Table updates / HTTP polling |
| Visual Builder | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Google Workspace | ✓ | ✓ |
| Key Integrations | Salesforce, Marketo, Slack, Microsoft Teams, Google Workspace | Slack, Salesforce, HubSpot CRM, Google Workspace, Microsoft Office 365 |
| Openai Integration | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Webhook Support | ✓ | ✓ |