Zendesk vs Zoho
Zoho scores 9.0 to Zendesk's 8.4 among the helpdesks we rate, and is the better pick for 2 of the 4 kinds of buyer below.
Zoho wins, 9.0 to 8.4
Zoho starts at $9 a month and offers a free plan; Zendesk has no free tier and starts at $25. Zoho bundles its AI agent into the price, while Zendesk bills per resolution on top of the seat price. Zoho keeps your data out of AI training entirely; Zendesk trains its own machine learning models on sanitized customer data. Zendesk adds SMS and Slack as channels, which Zoho's list does not include.
Pick Zendesk if you want slack and sms as channels.
Pick Zoho if you want the lowest price and no AI training on your data.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Free plan: Zoho yes, Zendesk no
- Monthly price, cheapest paid plan: $9 against $25
- What the AI learns from: Help_center, website, notion, google_drive against Help_center
- But Zoho leads on aI included in the price: Included against Per_resolution
- Channels it works in: Email, live_chat, voice, whatsapp, instagram, messenger, sms, slack against Email, live_chat, whatsapp, instagram, messenger, voice
- Does not train AI on your data: Zoho yes, Zendesk no
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. They split the criteria 3 each, with the rest level.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (11)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Zendesk
Zoho
For everything else about each tool, read the full Zendesk review and Zoho review.
Zendesk vs Zoho: common questions
Which is better, Zendesk or Zoho?
Zoho scores 9.0 and Zendesk 8.4 out of 10 among the helpdesks we rate. Zoho is ahead on pricing, security and privacy and integrations. Zendesk is ahead on aI that answers your customers, channels and support and branding.
Is Zendesk or Zoho cheaper?
Zendesk's cheapest paid plan is $25/mo and Zoho's is $9/mo, Zoho Desk Express. Compare what each plan includes below before going on price alone.
Do Zendesk and Zoho have a free plan?
Zoho does and Zendesk does not.
What can Zoho do that Zendesk cannot?
On the facts both vendors publish: free plan and does not train AI on your data.
