Front vs Zoho
Front uniquely has 6 features · Zoho uniquely has 1 feature.
| Front | Zoho | |
|---|---|---|
| Company | ||
| Founded | 2013 | 1996 |
| HQ | San Francisco, USA | Chennai, India |
| AI model | Proprietary | Zia (Proprietary AI) |
| User base | 9,300+ companies | 130M+ users globally |
| Platforms | Web, iOS, Android, Chrome | Web, iOS, Android, Windows, Mac, Chrome Extension |
| Languages | Multi-language (knowledge base supports multiple languages on Enterprise) | 30+ languages |
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Free plan | No | Yes — Zoho Desk free plan for up to 3 agents; Zoho CRM free for up to 3 users |
| Free trial | Yes | Yes — 15 days |
| Starting price | $35/seat/mo | $7/mo — Zoho Desk Express |
| Enterprise | Only available on annual plan | Custom — Zoho Enterprise plans available with dedicated support and professional services |
| Refund policy | — | Refund available — prorated refunds per Zoho's refund policy |
| All plans | Starter$35/seat/moProfessional$85/seat/moEnterpriseCustomAutopilot (AI Add-on)$0.05/conversation usageCopilot (AI Add-on)$20/seat/moSmart QA (AI Add-on)$20/seat/moSmart CSAT (AI Add-on)$10/seat/moSmart QA + Smart CSAT Bundle$25/seat/moNative WhatsApp ChannelMeta-billed costs + 20% admin fee usageAPI Rate Limit Increase$200 per 100 API requests/min | FreeFreeExpress$7/moStandard$14/moProfessional$23/moEnterprise$40/moZoho One$37/mo |
| Positioning | ||
| Best for | Startups, enterprises, and omnichannel support teams | SMBs to enterprise businesses seeking an all-in-one suite with CRM, helpdesk, and AI automation |
| Differentiator | Front unifies team inboxes, omnichannel conversations, and AI automation into one coordinated platform built specifically for complex, cross-departmental customer operations rather than simple FAQ bots. | Zoho offers a fully integrated, privacy-first software suite of 55+ apps covering CRM, helpdesk, finance, and more — all owned and operated without advertising-based revenue models. |
| Competitors | Zendesk, Freshdesk, Intercom, Help Scout, Salesforce Service Cloud, Hiver, Missive, Pylon | Salesforce Service Cloud, Freshdesk, HubSpot Service Hub, Zendesk, Intercom |
| Features | ||
| AI Copilot, Qa, and Csat | ✓ | — |
| AI Topics and Automation Rules | ✓ | — |
| Advanced Analytics | ✓ | — |
| Multi Language Knowledge Base | ✓ | — |
| Omnichannel Support | ✓ | — |
| Shared Inbox and Ticketing | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Salesforce, HubSpot, Slack, Shopify, Zapier, SMS, WhatsApp, social channels, voice/telephony, 160+ integrations total | Zoho CRM, Zoho SalesIQ, Google Workspace, Microsoft 365, Slack, Salesforce, HubSpot, Shopify, Zapier, Twilio, Jira |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |