Intercom vs tawk.to
Intercom uniquely has 12 features · tawk.to uniquely has 6 features.
| Intercom | tawk.to | |
|---|---|---|
| Company | ||
| Founded | 2011 | 2013 |
| HQ | San Francisco, USA | Newark, Delaware, USA |
| AI model | Proprietary (Fin AI, built on multiple LLMs including OpenAI) | Proprietary |
| User base | 30,000+ businesses | Millions of businesses; 3B+ people reached/month |
| Platforms | Web, iOS, Android, Chrome Extension | Web, iOS, Android, macOS, Windows |
| Languages | 45+ | 45+ |
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Free plan | No | Yes |
| Free trial | Yes | No — free plan available indefinitely |
| Starting price | $29/mo | $0/mo |
| Enterprise | Custom — contact sales | — |
| All plans | Essential$29/mo per seatAdvanced$99/mo per seatExpert$139/mo per seatFin AI Agent (standalone)$0.99 per outcome usagePro Add-on$99/moCopilot Add-onFrom $29/mo per agentProactive Support Plus Add-on$99/mo | FreeFree |
| Positioning | ||
| Best for | Customer support teams ranging from startups to large enterprises | Small to large businesses seeking a free, all-in-one customer communication platform with live chat, CRM, and AI automation |
| Differentiator | Fin AI Agent included on every plan with usage-based pricing at $0.99 per Fin outcome; WhatsApp and SMS available on all plans but charged separately based on usage | tawk.to is the world's #1 most-used live chat platform (20%+ market share) offering a genuinely free, unlimited-agent, full-featured customer communication suite — monetising through optional add-ons rather than per-seat subscriptions. |
| Competitors | Zendesk, Freshdesk, HubSpot Service Hub, Salesforce Service Cloud, Drift | Zendesk, Intercom, Tidio, LiveChat, Freshdesk, Drift, Zoho Desk, Olark |
| Features | ||
| Fin AI Agent | ✓ | — |
| Hipaa Support | ✓ | — |
| Hubspot Integration via Zapier | — | ✓ |
| Indefinite Chat Storage | — | ✓ |
| Multibrand Messenger | ✓ | — |
| Sso & Identity Management | ✓ | — |
| Shared Inbox & Ticketing | ✓ | — |
| Unlimited Agents | — | ✓ |
| Unlimited Chats | — | ✓ |
| Unlimited Concurrent Chats | — | ✓ |
| Unlimited Sites | — | ✓ |
| Workflows Automation Builder | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | — |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Salesforce, Stripe, Jira, HubSpot, Slack, Shopify, Zapier, GitHub, Zendesk, 350+ total integrations | Shopify, WordPress, Squarespace, Zapier, JavaScript API, iOS/Android SDKs, WhatsApp, SMS, Email, Voice |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | ✓ |