tawk.to vs Zendesk
Zendesk uniquely has 11 features · tawk.to uniquely has 6 features.
| tawk.to | Zendesk | |
|---|---|---|
| Company | ||
| Founded | 2013 | 2007 |
| HQ | Newark, Delaware, USA | San Francisco, USA |
| AI model | Proprietary | Proprietary (Zendesk AI + Forethought) |
| User base | Millions of businesses; 3B+ people reached/month | 4,086+ reviews on Capterra |
| Platforms | Web, iOS, Android, macOS, Windows | Web, iOS, Android, API |
| Languages | 45+ | 40+ |
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Free plan | Yes | No |
| Free trial | No — free plan available indefinitely | Yes — 14 days |
| Starting price | $0/mo | $25/mo |
| Enterprise | — | Custom (Talk to Sales) |
| All plans | FreeFree | Support Team$25/agent/moSuite Team$69/agent/moSuite Professional$149/agent/moSuite Enterprise + CopilotCustom |
| Positioning | ||
| Best for | Small to large businesses seeking a free, all-in-one customer communication platform with live chat, CRM, and AI automation | Teams needing AI-powered customer support and ticketing |
| Differentiator | tawk.to is the world's #1 most-used live chat platform (20%+ market share) offering a genuinely free, unlimited-agent, full-featured customer communication suite — monetising through optional add-ons rather than per-seat subscriptions. | Zendesk combines a self-improving Resolution Learning Loop with Forethought AI agents that work across any platform without migration, delivering up to 80% automation while continuously learning from every resolved interaction. |
| Competitors | Zendesk, Intercom, Tidio, LiveChat, Freshdesk, Drift, Zoho Desk, Olark | Intercom, Freshdesk, Salesforce Service Cloud, HubSpot Service Hub, Zoho Desk |
| Features | ||
| AI Agents | — | ✓ |
| Admin Copilot | — | ✓ |
| Generative AI for Voice | — | ✓ |
| Hubspot Integration via Zapier | ✓ | — |
| Ivr Phone Tree | — | ✓ |
| Indefinite Chat Storage | ✓ | — |
| Knowledge Base | — | ✓ |
| Omnichannel Routing | — | ✓ |
| Unlimited Agents | ✓ | — |
| Unlimited Chats | ✓ | — |
| Unlimited Concurrent Chats | ✓ | — |
| Unlimited Sites | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Shopify, WordPress, Squarespace, Zapier, JavaScript API, iOS/Android SDKs, WhatsApp, SMS, Email, Voice | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Zoom, Microsoft Teams, Google Analytics, Magento, 1,000+ apps in marketplace |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |
| Zapier | ✓ | ✓ |