Hiver vs Zendesk
Zendesk uniquely has 6 features · Hiver uniquely has 5 features.
| Hiver | Zendesk | |
|---|---|---|
| Company | ||
| Founded | 2011 | 2007 |
| HQ | San Jose, USA | San Francisco, USA |
| AI model | Proprietary (Harvey AI, powered by OpenAI) | Proprietary (Zendesk AI + Forethought) |
| User base | 10,000+ businesses | 4,086+ reviews on Capterra |
| Platforms | Web, Chrome Extension, iOS, Android | Web, iOS, Android, API |
| Languages | English primarily, multilingual support via integrations | 40+ |
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Free plan | Yes | No |
| Free trial | Yes | Yes — 14 days |
| Starting price | $35/user/mo | $25/mo |
| Enterprise | Custom | Custom (Talk to Sales) |
| All plans | Growth$35/user/monthPro$65/user/monthElite$95/user/monthVoice$30/user/mo | Support Team$25/agent/moSuite Team$69/agent/moSuite Professional$149/agent/moSuite Enterprise + CopilotCustom |
| Positioning | ||
| Best for | Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace | Teams needing AI-powered customer support and ticketing |
| Differentiator | Shared inbox and ticketing built around email collaboration with AI agents, AI Copilot, and omnichannel support including Slack and voice | Zendesk combines a self-improving Resolution Learning Loop with Forethought AI agents that work across any platform without migration, delivering up to 80% automation while continuously learning from every resolved interaction. |
| Competitors | Freshdesk, Zendesk, Help Scout, Front, Intercom | Intercom, Freshdesk, Salesforce Service Cloud, HubSpot Service Hub, Zoho Desk |
| Features | ||
| AI Agents | ✓ | ✓ |
| AI Copilot | ✓ | — |
| API Access | ✓ | — |
| Admin Copilot | — | ✓ |
| Csat Surveys | ✓ | — |
| Generative AI for Voice | — | ✓ |
| Ivr Phone Tree | — | ✓ |
| Knowledge Base | — | ✓ |
| Omnichannel Routing | — | ✓ |
| Slas | ✓ | — |
| Sso, Hipaa & Custom Roles | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Salesforce, HubSpot, Slack, Zapier, Asana, Jira, WhatsApp, Aircall, Klaviyo, Shopify | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Zoom, Microsoft Teams, Google Analytics, Magento, 1,000+ apps in marketplace |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |