Dixa vs Hiver
Hiver uniquely has 10 features · Dixa uniquely has 7 features.
| Dixa | Hiver | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2011 |
| HQ | Copenhagen, Denmark | San Jose, USA |
| AI model | Proprietary (Mim AI Agent + GPT-powered Co-Pilot) | Proprietary (Harvey AI, powered by OpenAI) |
| User base | — | 10,000+ businesses |
| Platforms | Web | Web, Chrome Extension, iOS, Android |
| Languages | 30+ (Mim AI Agent supports 30+ languages) | English primarily, multilingual support via integrations |
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Free plan | No | Yes |
| Free trial | No | Yes |
| Starting price | €109/agent/mo | $35/user/mo |
| Enterprise | Custom | Custom |
| All plans | Growth€109/agent/moUltimate€169/agent/moPrime€215/agent/mo | Growth$35/user/monthPro$65/user/monthElite$95/user/monthVoice$30/user/mo |
| Positioning | ||
| Best for | Customer service teams from growing to enterprise scale | Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace |
| Differentiator | Dixa unifies every channel (including native voice) and its own agentic AI (Mim) from day one in a single platform purpose-built for ecommerce, with per-conversation AI pricing rather than per-resolution to keep costs predictable. | Shared inbox and ticketing built around email collaboration with AI agents, AI Copilot, and omnichannel support including Slack and voice |
| Competitors | Zendesk, Freshdesk, Intercom, Gorgias, Kustomer | Freshdesk, Zendesk, Help Scout, Front, Intercom |
| Features | ||
| 3rd Party AI Integrations | ✓ | — |
| AI Agent (Mim) | ✓ | — |
| AI Agents | — | ✓ |
| AI Copilot | — | ✓ |
| API Access | — | ✓ |
| Csat Surveys | — | ✓ |
| Call Recording | ✓ | — |
| Ivr | ✓ | — |
| Intelligent Routing | ✓ | — |
| Knowledge Base | ✓ | — |
| Slas | — | ✓ |
| Sso, Hipaa & Custom Roles | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | — |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Shopify, Klaviyo, 35+ native integrations, 3rd-party AI integrations (Ultimate+), custom integrations via API and webhooks | Salesforce, HubSpot, Slack, Zapier, Asana, Jira, WhatsApp, Aircall, Klaviyo, Shopify |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |
| Zapier | — | ✓ |