Gorgias vs Hiver
Hiver uniquely has 8 features · Gorgias uniquely has 5 features.
| Gorgias | Hiver | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2011 |
| HQ | San Francisco, USA | San Jose, USA |
| AI model | OpenAI (direct partnership, fine-tuned for ecommerce) | Proprietary (Harvey AI, powered by OpenAI) |
| User base | 17,000+ ecommerce brands | 10,000+ businesses |
| Platforms | Web, iOS, Android, Chrome Extension | Web, Chrome Extension, iOS, Android |
| Languages | Multiple — 30+ languages supported | English primarily, multilingual support via integrations |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | No | Yes |
| Free trial | Yes | Yes |
| Starting price | $10/mo | $35/user/mo |
| Enterprise | $900/mo | Custom |
| All plans | Starter$10/moStarter (with ai agent)$40/moBasic$60/moBasic (with ai agent)$90/moPro$360/moPro (with ai agent)$550/moAdvanced$900/moAdvanced (with ai agent)$1,430/moEnterpriseCustom | Growth$35/user/monthPro$65/user/monthElite$95/user/monthVoice$30/user/mo |
| Positioning | ||
| Best for | E-commerce brands scaling customer support | Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace |
| Differentiator | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. | Shared inbox and ticketing built around email collaboration with AI agents, AI Copilot, and omnichannel support including Slack and voice |
| Competitors | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada | Freshdesk, Zendesk, Help Scout, Front, Intercom |
| Features | ||
| AI Agent | ✓ | — |
| AI Agents | — | ✓ |
| AI Copilot | — | ✓ |
| API Access | — | ✓ |
| Csat Surveys | — | ✓ |
| Helpdesk | ✓ | — |
| No Credit Card for Trial | ✓ | — |
| Per Ticket Overage Pricing | ✓ | — |
| Slas | — | ✓ |
| Sso, Hipaa & Custom Roles | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | — |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI | Salesforce, HubSpot, Slack, Zapier, Asana, Jira, WhatsApp, Aircall, Klaviyo, Shopify |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |