Help Scout vs Hiver
Help Scout scores 7.8 to Hiver's 7.4 among the helpdesks we rate, and is the better pick for 1 of the 4 kinds of buyer below.
Help Scout wins, 7.8 to 7.4
Help Scout has a free plan for up to 100 contacts a month; Hiver has none, starting at $35 a month per seat against Help Scout's $30 for Standard. Hiver bundles its AI Agents and Copilot into every plan with no separate charge; Help Scout sells AI Answers as an add-on billed per resolution, though with a 3 month free trial of that add-on. Hiver is also ISO 27001 certified, which Help Scout is not.
Pick Help Scout if you want to start free and try AI Answers free first.
Pick Hiver if you want AI bundled in and ISO 27001 certification.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Free plan: Help Scout yes, Hiver no
- Monthly price, cheapest paid plan: $30 against $35
- AI included in the price: Included against Per_resolution
- Channels it works in: Help Scout Email, live_chat, sms, whatsapp, instagram, messenger, Hiver Email, live_chat, slack, voice, whatsapp, sms
- ISO 27001: Hiver yes, Help Scout no
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. They split the criteria 2 each, with the rest level.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (12)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Help Scout
Hiver
For everything else about each tool, read the full Help Scout review and Hiver review.
Help Scout vs Hiver: common questions
Which is better, Help Scout or Hiver?
Help Scout scores 7.8 and Hiver 7.4 out of 10 among the helpdesks we rate. Help Scout is ahead on pricing and support and branding. Hiver is ahead on aI that answers your customers and security and privacy.
Is Help Scout or Hiver cheaper?
Help Scout's cheapest paid plan is $30/user/mo and Hiver's is $35/user/mo. Compare what each plan includes below before going on price alone.
Do Help Scout and Hiver have a free plan?
Help Scout does and Hiver does not.
What can Help Scout do that Hiver cannot?
On the facts both vendors publish: free plan.
What can Hiver do that Help Scout cannot?
On the facts both vendors publish: iSO 27001.
