Help Scout vs Hiver
Help Scout uniquely has 7 features · Hiver uniquely has 7 features.
| Help Scout | Hiver | |
|---|---|---|
| Company | ||
| Founded | 2011 | 2011 |
| HQ | Boston, USA | San Jose, USA |
| AI model | Proprietary | Proprietary (Harvey AI, powered by OpenAI) |
| User base | 12,000+ companies | 10,000+ businesses |
| Platforms | Web, iOS, Android | Web, Chrome Extension, iOS, Android |
| Languages | Multiple (exact count not publicly stated) | English primarily, multilingual support via integrations |
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Starting price | $30/user/mo | $35/user/mo |
| Enterprise | $75/mo — Pro (with dedicated onboarding and strategic account manager; custom pricing for larger contracts implied) | Custom |
| All plans | FreeFreeStandard$30/user/moPlus$54/user/moPro$90/user/moAI Answers$0.75/resolution usage | Growth$35/user/monthPro$65/user/monthElite$95/user/monthVoice$30/user/mo |
| Positioning | ||
| Best for | Growing teams managing customer support across multiple channels | Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace |
| Differentiator | Help Scout combines a human-first shared inbox with contextual AI that resolves 73% of interactions on average, while maintaining a customer-friendly interface that avoids bot-heavy experiences. | Shared inbox and ticketing built around email collaboration with AI agents, AI Copilot, and omnichannel support including Slack and voice |
| Competitors | Zendesk, Intercom, Freshdesk, Gorgias, Front | Freshdesk, Zendesk, Help Scout, Front, Intercom |
| Features | ||
| AI Agents | — | ✓ |
| AI Copilot | — | ✓ |
| AI Inbox Assistant | ✓ | — |
| API Access | — | ✓ |
| Csat Surveys | — | ✓ |
| Hipaa Compliance | ✓ | — |
| Live Chat | ✓ | — |
| Multiple Inboxes | ✓ | — |
| Slas | — | ✓ |
| Sso, Hipaa & Custom Roles | — | ✓ |
| Salesforce/Jira/Hubspot Integration | ✓ | — |
| Whatsapp Messaging | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | — |
| Sentiment Analysis | — | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Salesforce, HubSpot, Jira, Shopify, Slack, Zapier, Aircall, Facebook Messenger, Instagram, WhatsApp | Salesforce, HubSpot, Slack, Zapier, Asana, Jira, WhatsApp, Aircall, Klaviyo, Shopify |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |