Head-to-head · helpdesks · facts checked 13 Sept 2026
Gorgias vs Richpanel
Gorgias scores 7.6 to Richpanel's 7.4 among the helpdesks we rate, and is the better pick for 1 of the 4 kinds of buyer below.
The verdict
Gorgias wins, 7.6 to 7.4
Richpanel charges $0.24 per AI-resolved conversation with no separate seat price; Gorgias starts at $10 a month for its Starter plan plus its own per-resolution AI charge. Gorgias supports a voice channel, which Richpanel does not offer. Gorgias connects to Slack and Zapier; Richpanel's integrations list only Shopify and HubSpot. Neither lets you remove the vendor's branding.
Pick Gorgias if you want voice support and more integrations.
Pick Richpanel if you want to pay only per resolved conversation.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
Small teams on a budget
Too close to call
Gorgias 7.5 · Richpanel 8.8 on pricing
- Free plan: Gorgias no, Richpanel not published
- Free trial: Gorgias 30 days, Richpanel not published
Answering customers with AI
Too close to call
Gorgias 7.2 · Richpanel 7.2 on ai that answers your customers
- What the AI learns from: Gorgias Website, help_center, files, Richpanel Helpdesk_sync, files
- Languages the AI answers in: Gorgias 80 languages, Richpanel not published
Support teams on many channels
Gorgias
Gorgias 8.8 · Richpanel 7.9 on channels and running a support team
- Channels it works in: Email, live_chat, voice, sms, whatsapp, messenger, instagram against Email, live_chat, sms, whatsapp, instagram
Regulated industries
Too close to call
Gorgias 7.8 · Richpanel 7.8 on security and privacy
- Does not train AI on your data: Gorgias no, Richpanel not published
- Choice of data region: Us, eu against Us
Section 01
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Gorgias leads on 2 of 7 criteria.
AI that answers your customers25% of the score
Gorgias7.2
Richpanel7.2
Pricing20% of the score
Gorgias7.5
Richpanel8.8
Channels15% of the score
Gorgias8.0
Richpanel6.5
Security and privacy15% of the score
Gorgias7.8
Richpanel7.8
Running a support team10% of the score
Gorgias10.0
Richpanel10.0
Integrations10% of the score
Gorgias7.5
Richpanel5.0
Support and branding5% of the score
Gorgias3.8
Richpanel3.8
Section 02
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Channels it works in
Gorgias
Published by only one of them
What the AI learns from
Languages the AI answers in
Richpanel
Not published
Monthly price, cheapest paid plan
Richpanel
Does not apply
Price per resolution or conversation
Gorgias
Does not apply
Free plan
Richpanel
Not published
Free trial
Richpanel
Not published
Does not train AI on your data
Richpanel
Not published
Where they match (12)
ISO 27001
Gorgias
Not published
Richpanel
Not published
Remove the vendor's branding
Gorgias
No
Richpanel
No
Section 03
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Gorgias
Starter
$10/mo · N/A
~50 tickets/mo helpdesk base; AI Agent add-on pay-per-resolution; unlimited agents
Starter (with ai agent)
$40/mo · N/A
~50 tickets/mo helpdesk base; AI Agent add-on pay-per-resolution; unlimited agents
Basic
$60/mo · $600/yr
~300 tickets/mo; core helpdesk + AI Agent pay-per-resolution; unlimited agents
Basic (with ai agent)
$90/mo · $924/yr
~300 tickets/mo; core helpdesk + AI Agent pay-per-resolution; unlimited agents
Pro
$360/mo · $3,600/yr
~2,000 tickets/mo; advanced automation, revenue reporting; unlimited agents
Pro (with ai agent)
$550/mo · $5,652/yr
~2,000 tickets/mo; advanced automation, revenue reporting; unlimited agents
Advanced
$900/mo · $9,000/yr
~5,000 tickets/mo; full feature set, priority support; unlimited agents
Advanced (with ai agent)
$1,430/mo · $14,724/yr
~5,000 tickets/mo; full feature set, priority support; unlimited agents
Enterprise
Custom
5,000+ tickets/mo; custom contract, dedicated support, SLA guarantees
Richpanel
PRO
$89/mo per agent · $828/yr per agent
1 store, 5K orders/month, self-service portal & automations, 10 free collaborators
PRO MAX
$119/mo per agent · $1,188/yr per agent
5 stores, 20K–100K orders/month, advanced analytics, multiple brands, 25 free collaborators
ENTERPRISE
Custom
Unlimited stores, 10+ seat minimum, custom integrations, white-glove setup
Social Media Moderator AI (Add-on)
Free (up to 1,000 comments/month; tiered pricing for higher volumes)
AI moderates and responds to social comments; hides harmful content 24x7
Sidekick AI (Add-on)
Free for unlimited use
AI drafts replies, summarizes conversations, real-time multilingual translation
Self Service Portal (Add-on)
Free
No-code self-service portal for customers to resolve issues without contacting support
Customer Service AI (Add-on)
$0.20 per AI-handled conversation
AI agents resolve tickets end-to-end; pay only per conversation handled
Section 04
Pros and cons
From each tool's full review, written from the same checked facts.
Gorgias
Pros
- Native one-click Shopify integration pulls order data, customer history, and product catalog directly into the conversation view.
- Agents can issue refunds, apply discounts, cancel orders, and initiate upsells without leaving the ticket interface.
- AI Agent 3.0 is built on an OpenAI partnership and trained on over a billion support conversations, fine-tuned specifically for ecommerce.
- The AI is positioned to drive revenue through pre-sale guidance and upsells, not just ticket deflection.
- Shopify invested directly in Gorgias, explaining the exceptional depth of the native integration.
- Serves over 17,000 ecommerce brands with a claimed 40% market share among Shopify stores.
- Omnichannel inbox consolidates support across channels with an AI layer built on top for automation.
Cons
- For non-Shopify ecommerce brands, the value proposition becomes significantly more complicated and less compelling.
- The product is narrowly purpose-built for ecommerce, making it a poor fit for general-purpose helpdesk use cases.
- The research is based on third-party reviews and vendor documentation rather than direct hands-on product testing.
- Pricing complexity may emerge at scale, as suggested by 'the math gets complicated fast' for non-Shopify users.
- Heavy reliance on AI automation may not suit brands that prefer high-touch, human-led customer support workflows.
- Peak season ticket backlogs remain a recurring complaint among operators in Shopify forums and G2 threads.
Richpanel
Pros
- Built natively for Shopify from the ground up in 2019, not retrofitted, making it a genuinely deep integration for e-commerce brands.
- The self-service portal is a standout differentiator, allowing customers to track orders, initiate returns, and get answers without ever opening a support ticket.
- Sidekick AI provides real-time multilingual translation for agents during live conversations, useful for international brands without bilingual staff.
- Unified inbox consolidates email, live chat, Facebook, Instagram, WhatsApp, SMS, and phone into one place.
- Full helpdesk feature set including ticket views, tagging, macros, snooze, private notes, and round-robin assignment.
- Bold ROI guarantees — 30% cost reduction and 50% ticket reduction within 30 days or money back — which is unusual in the space.
- End-to-end AI ticket resolution through Customer Service AI is designed to handle queries without any human involvement.
Cons
- Heavily focused on Shopify and DTC brands, making it a poor fit for businesses outside e-commerce or on other platforms.
- Operates in a highly competitive space against established tools like Gorgias and Zendesk, where differentiation may not justify switching costs for some teams.
- The AI-first pitch means teams that prefer human-led support workflows may find the product's emphasis misaligned with their needs.
- The bold homepage guarantees raise questions about fine print and real-world applicability that require deeper investigation.
- Lean-team positioning means the platform may not scale well for larger enterprise support operations with complex workflows.
Section 05
Gorgias vs Richpanel: common questions
Which is better, Gorgias or Richpanel?
Gorgias scores 7.6 and Richpanel 7.4 out of 10 among the helpdesks we rate. Gorgias is ahead on channels and integrations. Richpanel is ahead on pricing.
Is Gorgias or Richpanel cheaper?
Gorgias's cheapest paid plan is $10/mo and Richpanel's is $89/mo. Compare what each plan includes below before going on price alone.
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