Gorgias vs Richpanel
Gorgias uniquely has 7 features · Richpanel uniquely has 7 features.
| Gorgias | Richpanel | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2019 |
| HQ | San Francisco, USA | San Francisco, USA |
| AI model | OpenAI (direct partnership, fine-tuned for ecommerce) | Proprietary |
| User base | 17,000+ ecommerce brands | — |
| Platforms | Web, iOS, Android, Chrome Extension | Web, iOS, Android, Windows, Mac |
| Languages | Multiple — 30+ languages supported | Yes — multilingual support with real-time two-way translation for agents |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $10/mo | $89/mo |
| Enterprise | $900/mo | Custom |
| Refund policy | — | 30-day full refund guarantee if 30% cost savings and 50% automation targets are not met within 30 days, even on annual contracts |
| All plans | Starter$10/moStarter (with ai agent)$40/moBasic$60/moBasic (with ai agent)$90/moPro$360/moPro (with ai agent)$550/moAdvanced$900/moAdvanced (with ai agent)$1,430/moEnterpriseCustom | PRO$89/mo per agentPRO MAX$119/mo per agentENTERPRISECustomSocial Media Moderator AI (Add-on)Free (up to 1,000 comments/month; tiered pricing for higher volumes) usageSidekick AI (Add-on)Free for unlimited useSelf Service Portal (Add-on)FreeCustomer Service AI (Add-on)$0.20 per AI-handled conversation per credit |
| Positioning | ||
| Best for | E-commerce brands scaling customer support | E-commerce stores needing multi-brand support, advanced analytics, and automation |
| Differentiator | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. | 30% guaranteed savings vs Zendesk/Gorgias, 50% fewer tickets in 60 days, Self-Service Portal with automations |
| Competitors | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada | Gorgias, Zendesk |
| Features | ||
| AI Agent | ✓ | — |
| Advanced Analytics | — | ✓ |
| Automations | — | ✓ |
| Helpdesk | ✓ | — |
| Multi Brand Support | — | ✓ |
| Multi Channel Support | — | ✓ |
| No Credit Card for Trial | ✓ | — |
| Per Ticket Overage Pricing | ✓ | — |
| Sla Management | — | ✓ |
| Self Service Portal | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI | Shopify, Facebook, Instagram, WhatsApp, SMS, Phone, Email, Live Chat, multiple e-commerce platforms, help desk importer for Zendesk/Gorgias migration |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | — |