Dixa vs Richpanel
Dixa uniquely has 7 features · Richpanel uniquely has 7 features.
| Dixa | Richpanel | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2019 |
| HQ | Copenhagen, Denmark | San Francisco, USA |
| AI model | Proprietary (Mim AI Agent + GPT-powered Co-Pilot) | Proprietary |
| Platforms | Web | Web, iOS, Android, Windows, Mac |
| Languages | 30+ (Mim AI Agent supports 30+ languages) | Yes — multilingual support with real-time two-way translation for agents |
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Free plan | No | No |
| Free trial | No | Yes |
| Starting price | €109/agent/mo | $89/mo |
| Enterprise | Custom | Custom |
| Refund policy | — | 30-day full refund guarantee if 30% cost savings and 50% automation targets are not met within 30 days, even on annual contracts |
| All plans | Growth€109/agent/moUltimate€169/agent/moPrime€215/agent/mo | PRO$89/mo per agentPRO MAX$119/mo per agentENTERPRISECustomSocial Media Moderator AI (Add-on)Free (up to 1,000 comments/month; tiered pricing for higher volumes) usageSidekick AI (Add-on)Free for unlimited useSelf Service Portal (Add-on)FreeCustomer Service AI (Add-on)$0.20 per AI-handled conversation per credit |
| Positioning | ||
| Best for | Customer service teams from growing to enterprise scale | E-commerce stores needing multi-brand support, advanced analytics, and automation |
| Differentiator | Dixa unifies every channel (including native voice) and its own agentic AI (Mim) from day one in a single platform purpose-built for ecommerce, with per-conversation AI pricing rather than per-resolution to keep costs predictable. | 30% guaranteed savings vs Zendesk/Gorgias, 50% fewer tickets in 60 days, Self-Service Portal with automations |
| Competitors | Zendesk, Freshdesk, Intercom, Gorgias, Kustomer | Gorgias, Zendesk |
| Features | ||
| 3rd Party AI Integrations | ✓ | — |
| AI Agent (Mim) | ✓ | — |
| Advanced Analytics | — | ✓ |
| Automations | — | ✓ |
| Call Recording | ✓ | — |
| Ivr | ✓ | — |
| Intelligent Routing | ✓ | — |
| Knowledge Base | ✓ | — |
| Multi Brand Support | — | ✓ |
| Multi Channel Support | — | ✓ |
| Sla Management | — | ✓ |
| Self Service Portal | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | Shopify, Klaviyo, 35+ native integrations, 3rd-party AI integrations (Ultimate+), custom integrations via API and webhooks | Shopify, Facebook, Instagram, WhatsApp, SMS, Phone, Email, Live Chat, multiple e-commerce platforms, help desk importer for Zendesk/Gorgias migration |
| Shopify | ✓ | ✓ |