Intercom vs Richpanel
Intercom uniquely has 11 features · Richpanel uniquely has 6 features.
| Intercom | Richpanel | |
|---|---|---|
| Company | ||
| Founded | 2011 | 2019 |
| HQ | San Francisco, USA | San Francisco, USA |
| AI model | Proprietary (Fin AI, built on multiple LLMs including OpenAI) | Proprietary |
| User base | 30,000+ businesses | — |
| Platforms | Web, iOS, Android, Chrome Extension | Web, iOS, Android, Windows, Mac |
| Languages | 45+ | Yes — multilingual support with real-time two-way translation for agents |
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $29/mo | $89/mo |
| Enterprise | Custom — contact sales | Custom |
| Refund policy | — | 30-day full refund guarantee if 30% cost savings and 50% automation targets are not met within 30 days, even on annual contracts |
| All plans | Essential$29/mo per seatAdvanced$99/mo per seatExpert$139/mo per seatFin AI Agent (standalone)$0.99 per outcome usagePro Add-on$99/moCopilot Add-onFrom $29/mo per agentProactive Support Plus Add-on$99/mo | PRO$89/mo per agentPRO MAX$119/mo per agentENTERPRISECustomSocial Media Moderator AI (Add-on)Free (up to 1,000 comments/month; tiered pricing for higher volumes) usageSidekick AI (Add-on)Free for unlimited useSelf Service Portal (Add-on)FreeCustomer Service AI (Add-on)$0.20 per AI-handled conversation per credit |
| Positioning | ||
| Best for | Customer support teams ranging from startups to large enterprises | E-commerce stores needing multi-brand support, advanced analytics, and automation |
| Differentiator | Fin AI Agent included on every plan with usage-based pricing at $0.99 per Fin outcome; WhatsApp and SMS available on all plans but charged separately based on usage | 30% guaranteed savings vs Zendesk/Gorgias, 50% fewer tickets in 60 days, Self-Service Portal with automations |
| Competitors | Zendesk, Freshdesk, HubSpot Service Hub, Salesforce Service Cloud, Drift | Gorgias, Zendesk |
| Features | ||
| Advanced Analytics | — | ✓ |
| Automations | — | ✓ |
| Fin AI Agent | ✓ | — |
| Hipaa Support | ✓ | — |
| Multi Brand Support | — | ✓ |
| Multi Channel Support | — | ✓ |
| Multibrand Messenger | ✓ | — |
| Sla Management | — | ✓ |
| Sso & Identity Management | ✓ | — |
| Self Service Portal | — | ✓ |
| Shared Inbox & Ticketing | ✓ | — |
| Workflows Automation Builder | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Salesforce, Stripe, Jira, HubSpot, Slack, Shopify, Zapier, GitHub, Zendesk, 350+ total integrations | Shopify, Facebook, Instagram, WhatsApp, SMS, Phone, Email, Live Chat, multiple e-commerce platforms, help desk importer for Zendesk/Gorgias migration |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | — |