Richpanel vs Zoho
Richpanel uniquely has 6 features · Zoho uniquely has 5 features.
| Richpanel | Zoho | |
|---|---|---|
| Company | ||
| Founded | 2019 | 1996 |
| HQ | San Francisco, USA | Chennai, India |
| AI model | Proprietary | Zia (Proprietary AI) |
| User base | — | 130M+ users globally |
| Platforms | Web, iOS, Android, Windows, Mac | Web, iOS, Android, Windows, Mac, Chrome Extension |
| Languages | Yes — multilingual support with real-time two-way translation for agents | 30+ languages |
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Free plan | No | Yes — Zoho Desk free plan for up to 3 agents; Zoho CRM free for up to 3 users |
| Free trial | Yes | Yes — 15 days |
| Starting price | $89/mo | $7/mo — Zoho Desk Express |
| Enterprise | Custom | Custom — Zoho Enterprise plans available with dedicated support and professional services |
| Refund policy | 30-day full refund guarantee if 30% cost savings and 50% automation targets are not met within 30 days, even on annual contracts | Refund available — prorated refunds per Zoho's refund policy |
| All plans | PRO$89/mo per agentPRO MAX$119/mo per agentENTERPRISECustomSocial Media Moderator AI (Add-on)Free (up to 1,000 comments/month; tiered pricing for higher volumes) usageSidekick AI (Add-on)Free for unlimited useSelf Service Portal (Add-on)FreeCustomer Service AI (Add-on)$0.20 per AI-handled conversation per credit | FreeFreeExpress$7/moStandard$14/moProfessional$23/moEnterprise$40/moZoho One$37/mo |
| Positioning | ||
| Best for | E-commerce stores needing multi-brand support, advanced analytics, and automation | SMBs to enterprise businesses seeking an all-in-one suite with CRM, helpdesk, and AI automation |
| Differentiator | 30% guaranteed savings vs Zendesk/Gorgias, 50% fewer tickets in 60 days, Self-Service Portal with automations | Zoho offers a fully integrated, privacy-first software suite of 55+ apps covering CRM, helpdesk, finance, and more — all owned and operated without advertising-based revenue models. |
| Competitors | Gorgias, Zendesk | Salesforce Service Cloud, Freshdesk, HubSpot Service Hub, Zendesk, Intercom |
| Features | ||
| Advanced Analytics | ✓ | — |
| Automations | ✓ | — |
| Multi Brand Support | ✓ | — |
| Multi Channel Support | ✓ | — |
| Sla Management | ✓ | — |
| Self Service Portal | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Shopify, Facebook, Instagram, WhatsApp, SMS, Phone, Email, Live Chat, multiple e-commerce platforms, help desk importer for Zendesk/Gorgias migration | Zoho CRM, Zoho SalesIQ, Google Workspace, Microsoft 365, Slack, Salesforce, HubSpot, Shopify, Zapier, Twilio, Jira |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |
| Zapier | — | ✓ |