Dixa vs Gorgias
Gorgias scores 7.6 to Dixa's 5.9 among the helpdesks we rate, and is the better pick for 3 of the 4 kinds of buyer below.
Gorgias wins, 7.6 to 5.9
Gorgias starts at $10 a month for 50 tickets, far below Dixa's $109 a month per agent, and includes a 30 day free trial where Dixa offers none. Gorgias is also HIPAA compliant; Dixa is not. Dixa answers with a firmer privacy line: it does not train its AI on customer data at all, while Gorgias's own AI learns across every brand's data with no opt out. Gorgias's AI also answers in 80 languages against Dixa's 30.
Pick Dixa if you don't want your data training the vendor's AI.
Pick Gorgias if you want a lower starting price and HIPAA support.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Free trial: 30 days against 0 days
- Monthly price, cheapest paid plan: $10 against $109
- Languages the AI answers in: 80 languages against 30 languages
- Channels it works in: Dixa Email, live_chat, voice, whatsapp, instagram, messenger, sms, Gorgias Email, live_chat, voice, sms, whatsapp, messenger, instagram
- HIPAA: Gorgias yes, Dixa no
- Choice of data region: Us, eu against EU
- But Dixa leads on does not train AI on your data: Dixa yes, Gorgias no
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Gorgias leads on 4 of 7 criteria.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (10)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Dixa
Gorgias
For everything else about each tool, read the full Dixa review and Gorgias review.
Dixa vs Gorgias: common questions
Which is better, Dixa or Gorgias?
Gorgias scores 7.6 and Dixa 5.9 out of 10 among the helpdesks we rate. Gorgias is ahead on aI that answers your customers, pricing, security and privacy and integrations. Dixa is ahead on support and branding.
Is Dixa or Gorgias cheaper?
Dixa's cheapest paid plan is €109/agent/mo and Gorgias's is $10/mo. Compare what each plan includes below before going on price alone.
Do Dixa and Gorgias have a free plan?
Neither has a free plan.
What can Dixa do that Gorgias cannot?
On the facts both vendors publish: does not train AI on your data.
What can Gorgias do that Dixa cannot?
On the facts both vendors publish: hIPAA.
