Dixa vs Gorgias
Dixa uniquely has 6 features · Gorgias uniquely has 6 features.
| Dixa | Gorgias | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2015 |
| HQ | Copenhagen, Denmark | San Francisco, USA |
| AI model | Proprietary (Mim AI Agent + GPT-powered Co-Pilot) | OpenAI (direct partnership, fine-tuned for ecommerce) |
| User base | — | 17,000+ ecommerce brands |
| Platforms | Web | Web, iOS, Android, Chrome Extension |
| Languages | 30+ (Mim AI Agent supports 30+ languages) | Multiple — 30+ languages supported |
| Pricing | ||
| Pricing model | Subscription | Usage-based |
| Free plan | No | No |
| Free trial | No | Yes |
| Starting price | €109/agent/mo | $10/mo |
| Enterprise | Custom | $900/mo |
| All plans | Growth€109/agent/moUltimate€169/agent/moPrime€215/agent/mo | Starter$10/moStarter (with ai agent)$40/moBasic$60/moBasic (with ai agent)$90/moPro$360/moPro (with ai agent)$550/moAdvanced$900/moAdvanced (with ai agent)$1,430/moEnterpriseCustom |
| Positioning | ||
| Best for | Customer service teams from growing to enterprise scale | E-commerce brands scaling customer support |
| Differentiator | Dixa unifies every channel (including native voice) and its own agentic AI (Mim) from day one in a single platform purpose-built for ecommerce, with per-conversation AI pricing rather than per-resolution to keep costs predictable. | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. |
| Competitors | Zendesk, Freshdesk, Intercom, Gorgias, Kustomer | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada |
| Features | ||
| 3rd Party AI Integrations | ✓ | — |
| AI Agent | — | ✓ |
| AI Agent (Mim) | ✓ | — |
| Call Recording | ✓ | — |
| Helpdesk | — | ✓ |
| Ivr | ✓ | — |
| Intelligent Routing | ✓ | — |
| Knowledge Base | ✓ | — |
| No Credit Card for Trial | — | ✓ |
| Per Ticket Overage Pricing | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | Shopify, Klaviyo, 35+ native integrations, 3rd-party AI integrations (Ultimate+), custom integrations via API and webhooks | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |
| Zapier | — | ✓ |