Dixa vs Gorgias
Gorgias scores 7.6 to Dixa's 5.9 among the helpdesks we rate, and is the better pick for 3 of the 4 kinds of buyer below.
Gorgias wins, 7.6 to 5.9
Gorgias starts at $10 a month for 50 tickets, far below Dixa's $109 a month per agent, and includes a 30 day free trial where Dixa offers none. Gorgias is also HIPAA compliant; Dixa is not. Dixa answers with a firmer privacy line: it does not train its AI on customer data at all, while Gorgias's own AI learns across every brand's data with no opt out. Gorgias's AI also answers in 80 languages against Dixa's 30.
Pick Dixa if you don't want your data training the vendor's AI.
Pick Gorgias if you want a lower starting price and HIPAA support.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Free trial: 30 days against 0 days
- Monthly price, cheapest paid plan: $10 against $109
- Languages the AI answers in: 80 languages against 30 languages
- Channels it works in: Dixa Email, live_chat, voice, whatsapp, instagram, messenger, sms, Gorgias Email, live_chat, voice, sms, whatsapp, messenger, instagram
- HIPAA: Gorgias yes, Dixa no
- Choice of data region: Us, eu against EU
- But Dixa leads on does not train AI on your data: Dixa yes, Gorgias no
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Gorgias leads on 4 of 7 criteria.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (10)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Dixa
Gorgias
Pros and cons
From each tool's full review, written from the same checked facts.
Dixa
- Truly omnichannel platform handles voice, chat, email, and WhatsApp natively without third-party connectors.
- AI agent Mim can autonomously process refunds, pull tracking info, and handle order changes — going beyond basic FAQ chatbots.
- Co-Pilot provides agent-facing sentiment detection and writing assistance, adding a second AI layer for human support staff.
- Core features like live chat, knowledge base, SLA management, and conversation management are included on entry-level plans rather than gated.
- Native Shopify integration is available on all plans, making it immediately useful for ecommerce brands.
- Intelligent email routing and auto-tagging are included as real automation features, not afterthoughts.
- Agents can add internal notes, link related conversations, and @mention teammates, supporting collaborative support workflows.
- Trusted by brands across 42 countries, suggesting meaningful international adoption and platform reliability at scale.
- Dixa has minimal presence on G2 or Capterra, making independent user sentiment difficult to verify and research.
- Whether the AI agent Mim consistently delivers on autonomous order management remains an open and unverified question.
- Outbound email templates are locked behind the top-tier plan, limiting lower-tier users' automation options.
- The 42-country trust claim comes directly from Dixa's own marketing and cannot be independently verified.
- The platform is aimed at mid-market ecommerce, meaning it may be over-engineered for small teams or under-supported for enterprise needs.
- Beyond Shopify and Klaviyo, the breadth and quality of third-party integrations is unclear from available documentation.
Gorgias
- Native one-click Shopify integration pulls order data, customer history, and product catalog directly into the conversation view.
- Agents can issue refunds, apply discounts, cancel orders, and initiate upsells without leaving the ticket interface.
- AI Agent 3.0 is built on an OpenAI partnership and trained on over a billion support conversations, fine-tuned specifically for ecommerce.
- The AI is positioned to drive revenue through pre-sale guidance and upsells, not just ticket deflection.
- Shopify invested directly in Gorgias, explaining the exceptional depth of the native integration.
- Serves over 17,000 ecommerce brands with a claimed 40% market share among Shopify stores.
- Omnichannel inbox consolidates support across channels with an AI layer built on top for automation.
- For non-Shopify ecommerce brands, the value proposition becomes significantly more complicated and less compelling.
- The product is narrowly purpose-built for ecommerce, making it a poor fit for general-purpose helpdesk use cases.
- The research is based on third-party reviews and vendor documentation rather than direct hands-on product testing.
- Pricing complexity may emerge at scale, as suggested by 'the math gets complicated fast' for non-Shopify users.
- Heavy reliance on AI automation may not suit brands that prefer high-touch, human-led customer support workflows.
- Peak season ticket backlogs remain a recurring complaint among operators in Shopify forums and G2 threads.
Dixa vs Gorgias: common questions
Which is better, Dixa or Gorgias?
Gorgias scores 7.6 and Dixa 5.9 out of 10 among the helpdesks we rate. Gorgias is ahead on aI that answers your customers, pricing, security and privacy and integrations. Dixa is ahead on support and branding.
Is Dixa or Gorgias cheaper?
Dixa's cheapest paid plan is €109/agent/mo and Gorgias's is $10/mo. Compare what each plan includes below before going on price alone.
Do Dixa and Gorgias have a free plan?
Neither has a free plan.
What can Dixa do that Gorgias cannot?
On the facts both vendors publish: does not train AI on your data.
What can Gorgias do that Dixa cannot?
On the facts both vendors publish: hIPAA.
