Head-to-head · helpdesks · facts checked 13 Sept 2026
Dixa vs Front
Front scores 7.6 to Dixa's 5.9 among the helpdesks we rate, and is the better pick for 2 of the 4 kinds of buyer below.
The verdict
Front wins, 7.6 to 5.9
Front uniquely has 8 features · Dixa uniquely has 6 features.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
Small teams on a budget
Front
Dixa 2.0 · Front 5.5 on pricing
- Free trial: 14 days against 0 days
- Monthly price, cheapest paid plan: $35 against $109
Answering customers with AI
Dixa
Dixa 6.8 · Front 5.8 on ai that answers your customers
- What the AI learns from: Help_center, website, files against Help_center
Support teams on many channels
Too close to call
Dixa 8.8 · Front 8.8 on channels and running a support team
- Channels it works in: Dixa Email, live_chat, voice, whatsapp, instagram, messenger, sms, Front Email, live_chat, slack, whatsapp, messenger, instagram
Regulated industries
Front
Dixa 5.5 · Front 9.5 on security and privacy
- HIPAA: Front yes, Dixa no
- ISO 27001: Front yes, Dixa no
- Choice of data region: Us, eu against EU
Section 01
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Front leads on 4 of 7 criteria.
AI that answers your customers25% of the score
Dixa6.8
Front5.8
Pricing20% of the score
Dixa2.0
Front5.5
Channels15% of the score
Dixa8.0
Front8.0
Security and privacy15% of the score
Dixa5.5
Front9.5
Running a support team10% of the score
Dixa10.0
Front10.0
Integrations10% of the score
Dixa5.0
Front10.0
Support and branding5% of the score
Dixa6.2
Front8.8
Section 02
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Channels it works in
Remove the vendor's branding
Dixa
Not published
Where they match (11)
Section 03
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Dixa
Growth
€109/agent/mo · €1,068/agent/yr
For growing teams
Ultimate
€169/agent/mo · €1,669/agent/yr
For scaling operation, Most Popular
Prime
€215/agent/mo · €2,148/agent/yr
For enterprise needs
Front
Starter
$35/seat/mo · $300/seat/yr
Up to 10 seats; single-channel support, shared inbox, ticketing, basic analytics, up to 10 automation rules
Professional
$85/seat/mo · $780/seat/yr
Up to 50 seats; omnichannel, macros, up to 20 automation rules, advanced analytics, SSO, SCIM
Enterprise
Custom
Unlimited seats; smart rules, unlimited rules/macros, multi-language KB, custom roles, AI Copilot/QA/CSAT included
Autopilot (AI Add-on)
$0.05/conversation
Omnichannel AI agent for complex customer work; available on all plans
Copilot (AI Add-on)
$20/seat/mo
Real-time AI assistant for agents; included in Enterprise, add-on for Starter/Professional
Smart QA (AI Add-on)
$20/seat/mo
Automated AI-powered QA; included in Enterprise, add-on for Starter/Professional
Smart CSAT (AI Add-on)
$10/seat/mo
AI-inferred customer satisfaction ratings; included in Enterprise, add-on for Starter/Professional
Smart QA + Smart CSAT Bundle
$25/seat/mo
Combined QA and CSAT add-on bundle
Native WhatsApp Channel
Meta-billed costs + 20% admin fee
Connect WhatsApp Business numbers directly; available on Professional and Enterprise
API Rate Limit Increase
$200 per 100 API requests/min
Available on all plans for high-volume API workflows
Section 04
Pros and cons
From each tool's full review, written from the same checked facts.
Dixa
Pros
- Truly omnichannel platform handles voice, chat, email, and WhatsApp natively without third-party connectors.
- AI agent Mim can autonomously process refunds, pull tracking info, and handle order changes, going beyond basic FAQ chatbots.
- Co-Pilot provides agent-facing sentiment detection and writing assistance, adding a second AI layer for human support staff.
- Core features like live chat, knowledge base, SLA management, and conversation management are included on entry-level plans rather than gated.
- Native Shopify integration is available on all plans, making it immediately useful for ecommerce brands.
- Intelligent email routing and auto-tagging are included as real automation features, not afterthoughts.
- Agents can add internal notes, link related conversations, and @mention teammates, supporting collaborative support workflows.
- Trusted by brands across 42 countries, suggesting meaningful international adoption and platform reliability at scale.
Cons
- Outbound email templates are locked behind the top-tier plan, limiting lower-tier users' automation options.
- The platform is aimed at mid-market ecommerce, meaning it may be over-engineered for small teams or under-supported for enterprise needs.
Front
Pros
- Front combines shared inboxes, omnichannel conversations, ticket routing, live chat, and a knowledge base into a single coordinated platform.
- The AI Autopilot can autonomously resolve incoming support requests without human input, with Front claiming up to 70% resolution rates on simpler cases.
- A separate AI Copilot mode assists human agents in real time, giving teams two distinct AI modes suited to different use cases.
- The platform is purpose-built for complex B2B workflows and multi-department operations, making it a strong fit for logistics, manufacturing, financial services, and travel sectors.
- Front's narrower market focus means the product is more honest about what it does rather than trying to be everything to everyone like larger competitors.
- Over 9,300 companies use Front, suggesting meaningful market validation for teams with complex coordination needs.
- The distinction between autonomous AI resolution and AI-assisted agent support gives operations teams flexibility in how they deploy automation.
Cons
- The autonomous resolution rate varies significantly with the complexity of incoming requests.
- Front is not designed for high-volume, general-purpose helpdesk use, making it a poor fit for teams that need Zendesk or Freshdesk-style scale.
- The customer base of 9,300 companies is small next to category giants.
- The platform's narrow targeting toward B2B and complex workflows means smaller or simpler support teams may find it over-engineered for their needs.
Section 05
Dixa vs Front: common questions
Which is better, Dixa or Front?
Front scores 7.6 and Dixa 5.9 out of 10 among the helpdesks we rate. Front is ahead on pricing, security and privacy, integrations and support and branding. Dixa is ahead on aI that answers your customers.
Is Dixa or Front cheaper?
Dixa's cheapest paid plan is €109/agent/mo and Front's is $35/seat/mo. Compare what each plan includes below before going on price alone.
Do Dixa and Front have a free plan?
Neither has a free plan.
What can Front do that Dixa cannot?
On the facts both vendors publish: hIPAA and iSO 27001.
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