Fin vs Gorgias
Fin uniquely has 8 features · Gorgias uniquely has 5 features.
| Fin | Gorgias | |
|---|---|---|
| Company | ||
| Founded | 2011 | 2015 |
| HQ | San Francisco, USA | San Francisco, USA |
| AI model | Apex 1.0 and Apex Flash (proprietary, custom-trained on customer experience interactions) | OpenAI (direct partnership, fine-tuned for ecommerce) |
| User base | 12,000+ customers | 17,000+ ecommerce brands |
| Platforms | Web, Voice, Chat, Email, SMS, WhatsApp, Slack, Instagram, Facebook Messenger, API | Web, iOS, Android, Chrome Extension |
| Languages | Dozens of languages with real-time translation | Multiple — 30+ languages supported |
| Pricing | ||
| Pricing model | Usage-based | Usage-based |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $0.99/outcome | $10/mo |
| Enterprise | Custom — contact sales | $900/mo |
| All plans | Fin with your current helpdesk$0.99 per outcome usageFin with Intercom helpdeskFrom $0.99 per outcome + $19 per helpdesk seat/month usagePro Add-on$99 per 1,000 conversations/month usageCopilot Add-on$35 per user/month | Starter$10/moStarter (with ai agent)$40/moBasic$60/moBasic (with ai agent)$90/moPro$360/moPro (with ai agent)$550/moAdvanced$900/moAdvanced (with ai agent)$1,430/moEnterpriseCustom |
| Positioning | ||
| Best for | Mid-market and enterprise businesses seeking an AI agent to automate customer service across multiple channels and helpdesks | E-commerce brands scaling customer support |
| Differentiator | Fin uses proprietary Apex AI models custom-trained on billions of customer experience interactions, achieving an industry-leading average 76% resolution rate across 12,000+ customers with outcome-based pricing so you only pay when issues are truly resolved. | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. |
| Competitors | Zendesk AI, Freshdesk Freddy AI, Salesforce Einstein, Intercom (standalone), Ada, Tidio | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada |
| Features | ||
| AI Agent | — | ✓ |
| AI Copilot for Agents | ✓ | — |
| Email & Ticketing | ✓ | — |
| Helpdesk | — | ✓ |
| Live Chat Support | ✓ | — |
| No Credit Card for Trial | — | ✓ |
| Per Ticket Overage Pricing | — | ✓ |
| Proactive Outbound Suite | ✓ | — |
| Whatsapp & Sms | ✓ | — |
| Workflow Automations | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Salesforce, HubSpot, Freshdesk, Intercom, Shopify, Slack, WhatsApp, SMS, Instagram, Facebook Messenger, Okta, Azure AD, OneLogin, MCP | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | — | ✓ |