eesel AI vs Fin
Fin uniquely has 9 features · eesel AI uniquely has 6 features.
| eesel AI | Fin | |
|---|---|---|
| Company | ||
| Founded | 2021 | 2011 |
| HQ | Sydney, Australia | San Francisco, USA |
| AI model | GPT-4 / Claude (underlying LLMs, proprietary orchestration) | Apex 1.0 and Apex Flash (proprietary, custom-trained on customer experience interactions) |
| User base | 1.2M+ users supported across customer base | 12,000+ customers |
| Platforms | Web, Slack, Microsoft Teams, Zendesk, Freshdesk, Intercom, Jira, Salesforce, Shopify, and other helpdesk/chat platforms | Web, Voice, Chat, Email, SMS, WhatsApp, Slack, Instagram, Facebook Messenger, API |
| Languages | Multiple — responds in the language the customer writes in (explicitly stated); 20+ languages supported | Dozens of languages with real-time translation |
| Pricing | ||
| Pricing model | Usage-based | Usage-based |
| Free plan | Yes — $50 free usage credit plus 2 free blog generations, no credit card required, all features unlocked | No |
| Free trial | Yes | Yes |
| Starting price | $0.40/ticket | $0.99/outcome |
| Enterprise | $1,000/mo platform fee plus usage | Custom — contact sales |
| All plans | FreeFree usageTickets$100/mo (up to $20,000/mo) usageBlog Posts$20/mo (up to $2,000/mo) usageChat Widget`$100/mo (up to $20,000/mo) | Fin with your current helpdesk$0.99 per outcome usageFin with Intercom helpdeskFrom $0.99 per outcome + $19 per helpdesk seat/month usagePro Add-on$99 per 1,000 conversations/month usageCopilot Add-on$35 per user/month |
| Positioning | ||
| Best for | Customer support automation via tickets, blog posts, and chat | Mid-market and enterprise businesses seeking an AI agent to automate customer service across multiple channels and helpdesks |
| Differentiator | Usage-based pricing billed per ticket or conversation handled, not per reply or message | Fin uses proprietary Apex AI models custom-trained on billions of customer experience interactions, achieving an industry-leading average 76% resolution rate across 12,000+ customers with outcome-based pricing so you only pay when issues are truly resolved. |
| Competitors | Intercom Fin, Tidio, Freshdesk Freddy AI, Zendesk AI, Forethought, My AskAI | Zendesk AI, Freshdesk Freddy AI, Salesforce Einstein, Intercom (standalone), Ada, Tidio |
| Features | ||
| AI Copilot for Agents | — | ✓ |
| Blog Post Generation | ✓ | — |
| Chat Widget | ✓ | — |
| Email & Ticketing | — | ✓ |
| Helpdesk Integration | ✓ | — |
| Live Chat Support | — | ✓ |
| Multilingual Support | ✓ | — |
| Proactive Outbound Suite | — | ✓ |
| SEO Writing Included | ✓ | — |
| Ticket Automation | ✓ | — |
| Whatsapp & Sms | — | ✓ |
| Workflow Automations | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Zendesk, Freshdesk, Intercom, Jira Service Management, Salesforce Service Cloud, Front, Slack, Microsoft Teams, Confluence, Notion, Google Docs, SharePoint, Shopify | Salesforce, HubSpot, Freshdesk, Intercom, Shopify, Slack, WhatsApp, SMS, Instagram, Facebook Messenger, Okta, Azure AD, OneLogin, MCP |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |