CoSupport AI vs Fin
Fin uniquely has 9 features · CoSupport AI uniquely has 6 features.
| CoSupport AI | Fin | |
|---|---|---|
| Company | ||
| Founded | 2020 | 2011 |
| HQ | — | San Francisco, USA |
| AI model | Proprietary (USPTO-patented architecture US11823031B1) | Apex 1.0 and Apex Flash (proprietary, custom-trained on customer experience interactions) |
| User base | 300+ brands | 12,000+ customers |
| Platforms | Email, Chat, Apps, Social, Voice | Web, Voice, Chat, Email, SMS, WhatsApp, Slack, Instagram, Facebook Messenger, API |
| Languages | 40+ | Dozens of languages with real-time translation |
| Pricing | ||
| Pricing model | Usage-based | Usage-based |
| Free plan | No — 30-day free pilot with 1,000 free AI responses, not a permanent free tier | No |
| Free trial | Yes — 30-day pilot (1,000 free responses, no charge) | Yes |
| Starting price | $0.04/response | $0.99/outcome |
| Enterprise | Custom — enterprise/custom volume pricing available on request | Custom — contact sales |
| Refund policy | Full refund if AI does not hit 60% resolution rate by day 60 of service | — |
| All plans | Resolution-Basedfrom $0.19 per resolved ticket usageServer-Basedfrom $99/moResponse-Basedfrom $0.04 per response usage | Fin with your current helpdesk$0.99 per outcome usageFin with Intercom helpdeskFrom $0.99 per outcome + $19 per helpdesk seat/month usagePro Add-on$99 per 1,000 conversations/month usageCopilot Add-on$35 per user/month |
| Positioning | ||
| Best for | High-volume customer support teams seeking AI-resolved ticket automation | Mid-market and enterprise businesses seeking an AI agent to automate customer service across multiple channels and helpdesks |
| Differentiator | Three pricing models: resolution-based (pay per resolved ticket), server-based (flat monthly fee), and response-based (pay per AI reply); voice AI agent documented in legal terms powered by ElevenLabs | Fin uses proprietary Apex AI models custom-trained on billions of customer experience interactions, achieving an industry-leading average 76% resolution rate across 12,000+ customers with outcome-based pricing so you only pay when issues are truly resolved. |
| Competitors | Intercom Fin, Zendesk AI, Freshdesk Freddy AI, Tidio, Forethought | Zendesk AI, Freshdesk Freddy AI, Salesforce Einstein, Intercom (standalone), Ada, Tidio |
| Features | ||
| AI Copilot for Agents | — | ✓ |
| Email & Ticketing | — | ✓ |
| Live Chat Support | — | ✓ |
| Proactive Outbound Suite | — | ✓ |
| Resolution Based Pricing | ✓ | — |
| Response Based Pricing | ✓ | — |
| Server Based Pricing | ✓ | — |
| Unlimited AI Responses (Server Plan) | ✓ | — |
| Voice AI Agent | ✓ | — |
| Volume Discounts | ✓ | — |
| Whatsapp & Sms | — | ✓ |
| Workflow Automations | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, Shopify, Slack | Salesforce, HubSpot, Freshdesk, Intercom, Shopify, Slack, WhatsApp, SMS, Instagram, Facebook Messenger, Okta, Azure AD, OneLogin, MCP |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |