Crisp vs Intercom
Intercom uniquely has 12 features · Crisp uniquely has 6 features.
| Crisp | Intercom | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2011 |
| HQ | Nantes, France | San Francisco, USA |
| AI model | Proprietary (Hugo AI Agent) | Proprietary (Fin AI, built on multiple LLMs including OpenAI) |
| User base | 10,000+ companies | 30,000+ businesses |
| Platforms | Web, iOS, Android, Windows Desktop, React Native SDK | Web, iOS, Android, Chrome Extension |
| Languages | — | 45+ |
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Starting price | $45/mo | $29/mo |
| Enterprise | Custom | Custom — contact sales |
| All plans | FreeFreeMini$45/moEssentials$95/moPlus$295/moEnterpriseCustom | Essential$29/mo per seatAdvanced$99/mo per seatExpert$139/mo per seatFin AI Agent (standalone)$0.99 per outcome usagePro Add-on$99/moCopilot Add-onFrom $29/mo per agentProactive Support Plus Add-on$99/mo |
| Positioning | ||
| Best for | Solopreneurs to medium-sized businesses needing omnichannel customer support | Customer support teams ranging from startups to large enterprises |
| Differentiator | AI-first support suite with usage-based AI credits (Hugo) and omnichannel inbox including Slack reply-from-Slack support | Fin AI Agent included on every plan with usage-based pricing at $0.99 per Fin outcome; WhatsApp and SMS available on all plans but charged separately based on usage |
| Competitors | Intercom, Zendesk, Freshdesk, HubSpot Service Hub, Tidio | Zendesk, Freshdesk, HubSpot Service Hub, Salesforce Service Cloud, Drift |
| Features | ||
| AI Chatbot | ✓ | — |
| Fin AI Agent | — | ✓ |
| Hipaa Support | — | ✓ |
| Knowledge Base | ✓ | — |
| Multibrand Messenger | — | ✓ |
| Omnichannel Inbox | ✓ | — |
| Sso & Identity Management | — | ✓ |
| Shared Inbox & Ticketing | — | ✓ |
| White Labelling | ✓ | — |
| Workflow Automation | ✓ | — |
| Workflows Automation Builder | — | ✓ |
| Zapier Integration | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | E-commerce integrations, Chat SDKs (iOS, Android, React Native), WhatsApp, Facebook Messenger, Email, 100+ integrations on Plus plan | Salesforce, Stripe, Jira, HubSpot, Slack, Shopify, Zapier, GitHub, Zendesk, 350+ total integrations |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |
| Zapier | — | ✓ |