Crisp vs Zendesk
Zendesk uniquely has 11 features · Crisp uniquely has 6 features.
| Crisp | Zendesk | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2007 |
| HQ | Nantes, France | San Francisco, USA |
| AI model | Proprietary (Hugo AI Agent) | Proprietary (Zendesk AI + Forethought) |
| User base | 10,000+ companies | 4,086+ reviews on Capterra |
| Platforms | Web, iOS, Android, Windows Desktop, React Native SDK | Web, iOS, Android, API |
| Languages | — | 40+ |
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Free plan | Yes | No |
| Free trial | Yes | Yes — 14 days |
| Starting price | $45/mo | $25/mo |
| Enterprise | Custom | Custom (Talk to Sales) |
| All plans | FreeFreeMini$45/moEssentials$95/moPlus$295/moEnterpriseCustom | Support Team$25/agent/moSuite Team$69/agent/moSuite Professional$149/agent/moSuite Enterprise + CopilotCustom |
| Positioning | ||
| Best for | Solopreneurs to medium-sized businesses needing omnichannel customer support | Teams needing AI-powered customer support and ticketing |
| Differentiator | AI-first support suite with usage-based AI credits (Hugo) and omnichannel inbox including Slack reply-from-Slack support | Zendesk combines a self-improving Resolution Learning Loop with Forethought AI agents that work across any platform without migration, delivering up to 80% automation while continuously learning from every resolved interaction. |
| Competitors | Intercom, Zendesk, Freshdesk, HubSpot Service Hub, Tidio | Intercom, Freshdesk, Salesforce Service Cloud, HubSpot Service Hub, Zoho Desk |
| Features | ||
| AI Agents | — | ✓ |
| AI Chatbot | ✓ | — |
| Admin Copilot | — | ✓ |
| Generative AI for Voice | — | ✓ |
| Ivr Phone Tree | — | ✓ |
| Knowledge Base | ✓ | ✓ |
| Omnichannel Inbox | ✓ | — |
| Omnichannel Routing | — | ✓ |
| White Labelling | ✓ | — |
| Workflow Automation | ✓ | — |
| Zapier Integration | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | — |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | E-commerce integrations, Chat SDKs (iOS, Android, React Native), WhatsApp, Facebook Messenger, Email, 100+ integrations on Plus plan | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Zoom, Microsoft Teams, Google Analytics, Magento, 1,000+ apps in marketplace |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |
| Zapier | — | ✓ |