tawk.to vs Tidio
Tidio uniquely has 17 features · tawk.to uniquely has 6 features.
| tawk.to | Tidio | |
|---|---|---|
| Company | ||
| Founded | 2013 | 2013 |
| HQ | Newark, Delaware, USA | San Francisco, USA |
| AI model | Proprietary | Lyro (Proprietary, built on Claude/OpenAI foundation) |
| User base | Millions of businesses; 3B+ people reached/month | 300K+ |
| Platforms | Web, iOS, Android, macOS, Windows | Web, iOS, Android, Windows, Mac, Chrome |
| Languages | 45+ | 25+ |
| Pricing | ||
| Pricing model | Freemium | Freemium |
| Free plan | Yes | No |
| Free trial | No — free plan available indefinitely | Yes |
| Starting price | $0/mo | $29/mo |
| Enterprise | — | Contact for pricing |
| All plans | FreeFree | Starter$29/moGrowth$59/moPlus$300/mo usagePremiumCustom |
| Positioning | ||
| Best for | Small to large businesses seeking a free, all-in-one customer communication platform with live chat, CRM, and AI automation | Small to mid-sized businesses needing live chat with AI automation |
| Differentiator | tawk.to is the world's #1 most-used live chat platform (20%+ market share) offering a genuinely free, unlimited-agent, full-featured customer communication suite — monetising through optional add-ons rather than per-seat subscriptions. | Combines live chat, AI agent (Lyro), and proactive flow automation in one platform with transparent usage-based pricing |
| Competitors | Zendesk, Intercom, Tidio, LiveChat, Freshdesk, Drift, Zoho Desk, Olark | Intercom, Zendesk, Gorgias, LiveChat, Freshdesk |
| Features | ||
| AI Agent Conversations | — | ✓ |
| AI Chatbot (Lyro) | — | ✓ |
| Advanced Analytics | — | ✓ |
| Annual Billing Discount | — | ✓ |
| Automatic Chat Assignment | — | ✓ |
| Hubspot Integration via Zapier | ✓ | — |
| Indefinite Chat Storage | ✓ | — |
| Live Chat | — | ✓ |
| Live Chat & Ticketing | — | ✓ |
| Live Typing Preview | — | ✓ |
| Macros | — | ✓ |
| Proactive Chat Flows | — | ✓ |
| Ticketing System | — | ✓ |
| Unlimited Agents | ✓ | — |
| Unlimited Chats | ✓ | — |
| Unlimited Concurrent Chats | ✓ | — |
| Unlimited Sites | ✓ | — |
| Usage Based Pricing Calculator | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Shopify, WordPress, Squarespace, Zapier, JavaScript API, iOS/Android SDKs, WhatsApp, SMS, Email, Voice | Shopify, Salesforce, Zendesk, HubSpot, Messenger, Instagram, WhatsApp, Email, WordPress, Magento, Squarespace, Zapier, and 120+ total integrations |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |
| Zapier | ✓ | ✓ |