Crisp vs Tidio
Tidio uniquely has 17 features · Crisp uniquely has 6 features.
| Crisp | Tidio | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2013 |
| HQ | Nantes, France | San Francisco, USA |
| AI model | Proprietary (Hugo AI Agent) | Lyro (Proprietary, built on Claude/OpenAI foundation) |
| User base | 10,000+ companies | 300K+ |
| Platforms | Web, iOS, Android, Windows Desktop, React Native SDK | Web, iOS, Android, Windows, Mac, Chrome |
| Languages | — | 25+ |
| Pricing | ||
| Pricing model | Freemium | Freemium |
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Starting price | $45/mo | $29/mo |
| Enterprise | Custom | Contact for pricing |
| All plans | FreeFreeMini$45/moEssentials$95/moPlus$295/moEnterpriseCustom | Starter$29/moGrowth$59/moPlus$300/mo usagePremiumCustom |
| Positioning | ||
| Best for | Solopreneurs to medium-sized businesses needing omnichannel customer support | Small to mid-sized businesses needing live chat with AI automation |
| Differentiator | AI-first support suite with usage-based AI credits (Hugo) and omnichannel inbox including Slack reply-from-Slack support | Combines live chat, AI agent (Lyro), and proactive flow automation in one platform with transparent usage-based pricing |
| Competitors | Intercom, Zendesk, Freshdesk, HubSpot Service Hub, Tidio | Intercom, Zendesk, Gorgias, LiveChat, Freshdesk |
| Features | ||
| AI Agent Conversations | — | ✓ |
| AI Chatbot | ✓ | — |
| AI Chatbot (Lyro) | — | ✓ |
| Advanced Analytics | — | ✓ |
| Annual Billing Discount | — | ✓ |
| Automatic Chat Assignment | — | ✓ |
| Knowledge Base | ✓ | — |
| Live Chat | — | ✓ |
| Live Chat & Ticketing | — | ✓ |
| Live Typing Preview | — | ✓ |
| Macros | — | ✓ |
| Omnichannel Inbox | ✓ | — |
| Proactive Chat Flows | — | ✓ |
| Ticketing System | — | ✓ |
| Usage Based Pricing Calculator | — | ✓ |
| White Labelling | ✓ | — |
| Workflow Automation | ✓ | — |
| Zapier Integration | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | — | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | E-commerce integrations, Chat SDKs (iOS, Android, React Native), WhatsApp, Facebook Messenger, Email, 100+ integrations on Plus plan | Shopify, Salesforce, Zendesk, HubSpot, Messenger, Instagram, WhatsApp, Email, WordPress, Magento, Squarespace, Zapier, and 120+ total integrations |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |
| Zapier | — | ✓ |