Circleback vs Otter.ai
Circleback scores 8.6 to Otter.ai's 6.4 among the AI meeting assistants we rate, and is the better pick for 2 of the 4 kinds of buyer below.
Circleback wins, 8.6 to 6.4
Circleback records from 6 meeting apps and transcribes 100 languages, well ahead of Otter's 3 apps and 6 languages. Circleback keeps the meeting video and does not train its AI on your data at all, while Otter trains on recordings and transcripts with no opt-out. Otter does add talk time tracking, which Circleback's plans do not offer, and starts slightly cheaper at $16.99 a month versus Circleback's $18.
Pick Circleback if you want broader language and app support with no AI training.
Pick Otter.ai if you want talk time tracking at a lower starting price.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Keeps the meeting video: Circleback yes, Otter.ai no
- Cuts and shares clips: Circleback yes, Otter.ai no
- Languages it transcribes: 100 languages against 6 languages
- But Otter.ai leads on talk time and coaching insights: Otter.ai yes, Circleback no
- Cheapest paid plan, monthly: Circleback $18, Otter.ai $16.99
- Does not train AI on your data: Circleback yes, Otter.ai no
- Ways to reach support: 2 support channels against 1 support channel
How they score
Both are scored the same way, against the other AI meeting assistants we rate, from facts on each vendor's own pages. Circleback leads on 2 of 4 criteria.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (8)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Circleback
Otter.ai
Pros and cons
From each tool's full review, written from the same checked facts.
Circleback
- The Free plan already includes AI meeting notes, action items and Ask Circleback, its cross-meeting search assistant.
- Circleback records in-person conversations through dedicated mobile and Apple Watch apps, not just online calls.
- A bot-free desktop app is available alongside the standard meeting bot for online meetings.
- Circleback does not use customer data to train AI models.
- Meeting and recording history is capped at 30 days on the Free plan; unlimited history requires the Pro plan.
- Full automations to connected apps like Salesforce and HubSpot are limited on the Free plan and only unlocked from Pro.
- There is no EU data residency option; all data is stored in the United States.
Otter.ai
- The free Basic plan runs forever and includes live transcription and AI Chat across meetings.
- Meetings can be captured with a bot that auto-joins Zoom, Google Meet and Microsoft Teams, or without one through desktop and mobile apps, including in-person conversations.
- It is SOC 2 Type 2 certified and has incorporated GDPR standards into its data practices.
- The Enterprise plan adds single sign-on and a HIPAA compliance add-on.
- Recordings and transcripts are automatically de-identified and used to train Otter's models, with no opt-out.
- Video recording of meetings is not offered, only audio playback.
- CRM sync with Salesforce and HubSpot only becomes available on the Business plan and above.
Circleback vs Otter.ai: common questions
Which is better, Circleback or Otter.ai?
Circleback scores 8.6 and Otter.ai 6.4 out of 10 among the AI meeting assistants we rate. Circleback is ahead on what it captures and privacy and trust.
Is Circleback or Otter.ai cheaper?
Circleback's cheapest paid plan is $18/mo (Pro) and Otter.ai's is $8.33/mo (Pro, billed yearly). Compare what each plan includes below before going on price alone.
Do Circleback and Otter.ai have a free plan?
Yes, both do.
What can Circleback do that Otter.ai cannot?
On the facts both vendors publish: keeps the meeting video, cuts and shares clips and does not train AI on your data.
What can Otter.ai do that Circleback cannot?
On the facts both vendors publish: talk time and coaching insights.
